Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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Ken_Griffiths

Most Sonos users aren't 12, and most customers don't even know about or use this forum. You're putting a lot of unrealistic expectations on the Sonos market here, especially for luxury products.

I agree, customers are likely older and (hopefully) more sensible than some 12 year olds and can search and read things for themselves. It takes a few minutes of watching a YouTube video, or reading a web-page to learn what a .apk file is for Android users and how to quickly download/install the package.

If that’s beyond a Sonos users mindset to read/watch such information being parted to them, then I suspect they haven’t even setup their mobile device, WiFi network, or even a Sonos system yet either, as all those things are certainly far more difficult than installing a 3rd-party App on an Android mobile device.

I guess Sonos is a luxury (depending on affordability) and we should all be grateful for how good their products sound at their given price-point …and that’s whether we choose to use their ‘remote’ controller App, or not, for music playback/control. Some users ‘may’ just use it for device setup and then use 3rd party Apps after that for grouping/ungrouping and music playback/control etc. I use Alexa ‘enabled’ groups and SVC to auto-group/ungroup my speakers, just as an example and I can go days without even opening the Sonos App and yet still enjoy music all around the Home.

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G

Greenland

Prodigy I

Most people don't understand what a .apk even is. Come on, now.

Gosh even my 12 year old grandson has heard of the Android package file format and probably uses it more than me, with all the games he chooses to install on his devices - anyhow it’s certainly not rocket science.. and the Sonos S2 installer is widely discussed here in the community, but it means searching and reading maybe a paragraph, or even two. (Come on, now).

https://en.wikipedia.org/wiki/Apk_(file_format)

But, one of the characteristics of Sonos was that it was pretty much plug'n'play. Now, people are being told to use an apk file to reinstate the old S2, or to change the smb protocol, etc. Even then, to recover the music library, they then are told to run the Sonos program on a PC,

. For many, this is just too much. And, add to this frustration caused by long waits to get some generic help, coupled with silence from Sonos itself, little wonder people are angry, confused and irritated.

Rightly or wrongly many feel an outlay of 1000s of dollars entitles them to better treatment. Threats to sell, or start a class action are all indicators of their frustration.

Well that’s if they could not fix adding their symfonisk products themselves.. I was just offering a quick solution if people were unable to wait or couldn’t perhaps get through to Sonos support… I’m only repeating what others suggested worked for them.

Sure, I appreciate that. Given some of the tortuous contributions recently, quite frankly I'm surprised how efficient the previous app must have been to get devices up and running from scratch.

Let's hope those in charge at Sonos pull their finger out and get the new iteration up to speed, even if just does enough to reduce the litany of threats to dump forever perfectly decent equipment & kills off the nonsensical calls for class action.!

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Ken_Griffiths

Sure, I appreciate that. Given some of the tortuous contributions recently, quite frankly I'm surprised how efficient the previous app must have been to get devices up and running from scratch.

Let's hope those in charge at Sonos pull their finger out and get the new iteration up to speed, even if just does enough to reduce the litany of threats to dump forever perfectly decent equipment & kills off the nonsensical calls for class action.!

…and yet some users were always complaining about the S2 App here in the community and elsewhere online. The current new Sonos App is NOT finished, we all know that. It was clearly released early and I think it’s clear Sonos accept that and have announced a ‘feature development timeline’ - that’s something they do not normally do.

Do I think they were wrong to replace the S2 App with the new App? - I can’t really answer that, as there might be reasons we’re not aware of that caused that to happen, but it is what it is. I can’t see Sonos rolling back to the S2 App, nor releasing the S2 App alongside, as I think they would have likely taken that option to begin with.

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K

Ken 354

Enthusiast II

Most people don't understand what a .apk even is. Come on, now.

Gosh even my 12 year old grandson has heard of the Android package file format and probably uses it more than me, with all the games he chooses to install on his devices - anyhow it’s certainly not rocket science.. and the Sonos S2 installer is widely discussed here in the community, but it means searching and reading maybe a paragraph, or even two. (Come on, now).

https://en.wikipedia.org/wiki/Apk_(file_format)

Most Sonos users aren't 12, and most customers don't even know about or use this forum. You're putting a lot of unrealistic expectations on the Sonos market here, especially for luxury products.

Sonos are not luxury products. They cost the same as comparable devices such as Denon HEOS or Bluesound.

Don't fool yourself into believing you deserve special treatment because you think you have bought into luxury!

Expecting the app to function is expecting “special” treatment? I don’t think wanting to listen to my music on my music system makes me some snooty diva.

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jgatie

Sonos are not luxury products. They cost the same as comparable devices such as Denon HEOS or Bluesound.

Don't fool yourself into believing you deserve special treatment because you think you have bought into luxury!

Expecting the app to function is expecting “special” treatment? I don’t think wanting to listen to my music on my music system makes me some snooty diva.

Of course it doesn’t. However, the cost/quality of the goods makes no difference on that expectation, and mentioning it appears to put some sort of emphasis on something which really doesn’t matter (and often times isn’t even the truth. Check out the cost and time spent maintaining a Porsche, or a Ferrari). But why are we even bickering about this crap? Some people have a different opinion than yours. Who cares? They are allowed to do that. Them having less problems (or God forbid them actually helping people have less problems) with the app does not affect your opinion or your situation one bit, so let it go when someone feels differently.

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K

Ken 354

Enthusiast II

Sonos are not luxury products. They cost the same as comparable devices such as Denon HEOS or Bluesound.

Don't fool yourself into believing you deserve special treatment because you think you have bought into luxury!

Expecting the app to function is expecting “special” treatment? I don’t think wanting to listen to my music on my music system makes me some snooty diva.

Of course it doesn’t. However, the cost/quality of the goods makes no difference on that expectation, and mentioning it appears to put some sort of emphasis on something which really doesn’t matter (and often times isn’t even the truth. Check out the cost and time spent maintaining a Porsche, or a Ferrari). But why are we even bickering about this crap? Some people have a different opinion than yours. Who cares? They are allowed to do that. Them having less problems (or God forbid them actually helping people have less problems) with the app does not affect your opinion or your situation one bit, so let it go when someone feels differently.

Ditto.

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jgatie

Ditto.

Gladly. 🙄

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melvimbe

Most Sonos users aren't 12, and most customers don't even know about or use this forum. You're putting a lot of unrealistic expectations on the Sonos market here, especially for luxury products.

I agree, customers are likely older and (hopefully) more sensible than some 12 year olds and can search and read things for themselves. It takes a few minutes of watching a YouTube video, or reading a web-page to learn what a .apk file is for Android users and how to quickly download/install the package.

If that’s beyond a Sonos users mindset to read/watch such information being parted to them, then I suspect they haven’t even setup their mobile device, WiFi network, or even a Sonos system yet either, as all those things are certainly far more difficult than installing a 3rd-party App on an Android mobile device.

I can’t agree with this. Setup of mobile device, WiFi network, etc comes with instructions from the manufacturer. That’s entirely different than having to search the internet for solutions provided by other users, in order to do the initial setup of a device and use the device as the manufacturer intended. No one’s buying a Sonos speaker from ikea or otherwise with the thought that they might have to do some research, possibly install some software that Sonos no longer supports, and find a friend with an android to use the thing. There just going to return the speakers and be done with it.

Personally, I would tell anyone I know that you can buy a Sonos speaker right now, and maybe good time too given the current sale, but expect that you may need to wait a while before you can actually use them, except for Ace. I am confident these issues will be addressed, but I would not be recommending users to get the previous apk to do it right now unless returning or waiting is not really an option for whatever reason.

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Danny

G

Greenland

Prodigy I

Nobody has ever asked me to recommend Sonos devices.

I've never recommended Sonos to anyone.

So, that's not an issue for me.

It works for me, in so far as what's in the app, but I don't like it. I am prepared to wait to see if Sonos can fulfill its claims.

I'm not scrapping anything, I'm not calling for legal action, I'm just going to wait and see.

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Ken_Griffiths

I can’t agree with this. Setup of mobile device, WiFi network, etc comes with instructions from the manufacturer. That’s entirely different than having to search the internet for solutions provided by other users, in order to do the initial setup of a device and use the device as the manufacturer intended. No one’s buying a Sonos speaker from ikea or otherwise with the thought that they might have to do some research, possibly install some software that Sonos no longer supports, and find a friend with an android to use the thing. There just going to return the speakers and be done with it.

Personally, I would tell anyone I know that you can buy a Sonos speaker right now, and maybe good time too given the current sale, but expect that you may need to wait a while before you can actually use them, except for Ace. I am confident these issues will be addressed, but I would not be recommending users to get the previous apk to do it right now unless returning or waiting is not really an option for whatever reason.

Did you miss the discussion about options for that user who was about to return their symfonisk speakers, which apparently would not setup in the new App and who were seemingly not prepared to wait for the update, or could not get through to Sonos Support/or sort it with them.

By all means let them take ‘em back to the POS, but some others in the community here have mentioned product setup worked for them with the previous S2 .apk installer. I was simply presenting them with that option. It’s a matter for them and if they want to skip and return the speakers, then that’s fine too.

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