Fix & Optimize

What is wrong with the sonos app?  Since three weeks, I can’t control the volume anymore; it continuely searches, trying to find what is playing. It’s a frustrating mess. If it doesn’t get fixed soon, i am changing everything & i am going to spread my experience on all forums possible. 

I work for geek squad I've been doing this for 12 years. I would always recommend Sonos for their quality and ease of setup. But in the last change of the app and updates, they are unusable. They will not connect to the internet via Wi-Fi or ethernet they are absolute nightmare to get going. I don't know what you have done to this product but I no longer recommend them and I refuse to let any of my employees sell them. Do better

De sonos move 2 is in slaap en krijg hem er niet uitModerator edit:Google Translate-The sonos move 2 is asleep and I can't wake it up

Randomly got notification to login as system owner in order to adjust any settings beyond playing music. Unable to do anything with account even thought I am still logged in to the same account with my same email. I never even logged out. Not sure if it is new app. Currently mid September 2024.  I tried everything from using a different device to completely deleting app and logging back in. I got desperate after looking at other peoples issues that were similar in nature and I needed to adjust the bass and treble because my son was sleeping.  i ended up factory resetting everything and deleting my account. I created a new account under the same email and re-set up everything with no issues. I tuned everything and did all the things with my bar and two surrounds. Everything was great.  that was until I tried to access the bass and treble settings as I have been doing for years. Now my system claims only one speaker is connected and gives me an error message and the app crashes. Currentl

I am having weird issue with Hisense U7 smart remote and Beam Gen 2. I cant turn on the tv with remote as it looks like beam 2 is obstructing the signal. but if i turn on the by taking the remote really close to tv receiver then tv turns and the remote works fine even from really far and can turn off tv fine. just cant turn on the from far normally.the other issue is that if i go to soundbar input from the tv when sonos home page comes up it shows 1280*720p x 60hz. i tried included in sonos box and also tried a separate hdmi 2.1 cable and same issue.any idea?thanks

I’m still stunned how Sonos using all credibility in this new app from hell. I still can’t se my playlists in the iOS app but on my desktop it’s there.And here is the latest setback. I have some playlists which is containing only Spotify music. I can’t play them anymore. Error message is that I have to upgrade my Spotify account to play the songs, which i every aspect is confusing since Sonos declares that Free as well as Premium account works fine.The thing is I have a premium account but I still get that darn message.I have removed the service Spotify and added it again. Twice. I have removed the macOS Spotify app and reinstalled it.I done the standard support procedure and rebooted my laptop and the router.What’s next? Best regardsM

I tried to set up my Sonos Move 2 with my iPhone and after I downloaded the Sonos app and connected to the device it asked me to finish setup-->Not registered->Fix it and then it says” There was a problem checking for updates. Error code-1,000. I tried to reboot the speaker and reinstalled the app to no avail.Any recommendations?

The Sonos queue exists but has no art or track details. I have factory reset the Symfonisk speakers and checked the Sonos app is the latest version. What can I do? 

HelloI use SONOS S2 on my PC (Windows 11).For some time now I have noticed a high frequency refresh (1 to 2 times per second) of the central part of the screen where the current playback (at the top of the screen) and the current list (at the bottom of the screen) are displayed, which makes it very difficult, if not impossible, to scroll through the list to select a title, because each time it refreshes the list display returns to the top of the list. For the same reason I can no longer access the options (play the song, delete the song, info & option)I reset the SONOS S2 software, I uninstalled and reinstalled SONOS S2 but the problem persists. I have 2 other PCs in Windows 10 and the problem is the same.I have no problem with my phone (SAMSUNG S21).Has anyone already encountered this problem? How can I resolve this anomaly?

 My arc, sub mini and era 300s have not been able to properly connect to the Sonos app or join the same room for months.  Arc alone can join but after that, the app or speakers encounter some issue or another and the process fails.  Again and again.  I have reset all speakers multiple times, reset each speaker multiple times, performed all app updates and individual speaker updates.  I have reset WiFi.  I have tried every possible permutation in a systematic manner to get the speakers to connect and join the same room.  No success.   SONOS, your system is an absolute dumpster fire.  Fix your system.  I cannot believe you are a public-traded company and still have these issues, months later.  Your speakers are just expensive, aesthetic paperweights.  It is completely unacceptable for a premium priced product.  Stop spending money on expensive marketing and advertisement.  Instead, refocus your efforts and exercise some humility in reverting your system to a previous, reliable version th

Sonos, please tell us the plan and what you are doing everyday to make this work.My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.Please keep us informed on what you are doing to make it right!

Been struggling for a while connecting my Sonos 1 & 3 to the app . Sometimes they connect within a couple of attempts but most of the time I’m 20 - 30 mins trying to connect . Anybody have any fixes ?

My system completely bricked today, the DAY BEFORE THANKSGIVING, and I am mad as hell!  I am surrounded by a house of SONOS products that do I not work! Whomever released this app and decided to release now should be fired.  Sonos, you should be ashamed of yourselves. Your company we went from a great company to a trash company within the span of a click. No longer a SONOS believer!

What do you guys think about the sound quality/ mastering of Qobuz comparing to Apple Music? I’d say Apple Music has that “pop” factor and has more of a punch for mainstream music - in short, “extra processed”. On the other hand, Qobuz’s is more towards the organic of the sound so on less bassy or critical listening tracks, the instrumental separation is more prominent compared to Apple Music.That is just my take. Please give me your opinions.

Sorry for the question but I can't find answers.I bought the beam (gen2) and it is connected with HDMI (ARC) to the LG TV. All good for listening to movies (and also music only).But after I watched a movie I would like to go back to listening to the TV with their speakers WITHOUT beam.I try to set the TV speakers, but after a few seconds the HDMI cable automatically goes back and therefore on the BEAM.Can you please explain to me how to do it?many thanks

Every day i have some issue! Green light on two sets of my ones, other speakers not connected, xant find speakers, the app is still not working properly. I hate Sonos and wish i could start over with something else 

I fire up the system, start listening to the music and suddenly one or more products disconnect sometimes all of them then it starts one ore two products but not all at the same time, it is really annoying not able to listen music as it should be it doesn’t matter if it’s Apple Music or Spotify.

After upgrading my Sonos system ran into issue of Alexa not working properly.  After consulting the numerous Sonos User Forum posts, trying things suggested, and thinking about my issues finally figured out how to fix it.  Thought I would share what I went thru to get it – recognizing that while something fixed it – it is quite possible not everything I did was necessary.The upgrade:  Had a Beam Gen 2, Sub-mini and two Sonos Ones.  Replaced Beam (sent it to my son) with an Ultra, kept using the sub mini. Replaced the Ones with two Era 300’s as surrounds.  All in the Living Room Group. Moved the Ones to Bedrooms, but now not in the Living Room group.  The Ultra in the Living Room controls a Roku TV.Prior to the upgrade, Alexa worked OK, not great.  Occasionally it wouldn’t be able to find radio stations I wanted to stream and same for TV station I wanted to watch.After the upgrade Alexa got worse.  Sometimes Alexa would chime in response and then do nothing.  The more I played with disa

I live in a condo building. I’ve got 10 Play:1’s, a Boost, and a Sonos Connect all on SonosNet channel 1. I also have a Netgear Orbi mesh wireless network. I’ve had this same setup for the past 7 years, with the same annoying various quirks and responsiveness delays, which I’ve always blamed on interference from the other condo units around me. Presently I don’t remember how to bring up the interference map but I’ve done that previously a few years ago and it was pretty bad, lots of red. I’ve tried all 3 of the SonosNet channels and it’s always the same. What I’d like to know is, if I replace my 7 year old Orbi mesh wireless network with a newer fancier one, could this resolve or reduce these recurring issues? I was going to list the quirks but there’s so many and no one wants to read all that. It’s gotta be from interference.

I wanted to get this issue in as a fix request. I see another user posted the same issue, but it was “closed for further comments” In short, I have 2 separate systems; home and business. Every day when I come home or arrive at work, the app will say “system not found. Connect to local system”. It’s a pain, but even more than that, and it wasn’t mentioned in the other post, is that I actually have to log in with email and password every time to get all the features. And when I log in with my personal email at home, it connects both systems to my personal email. So that when I get to work, I have to log in with my work email, and it connects both to that email. Please make it easy and seemless to switch between multiple systems again

I have two amps connected you can play on both individually but cant link them to play together? 

Hi, am I the only one considering to swap out Sonos to Bluesound?Bluesounds newer products is launched with Dirac room correction, which allows to fine tune any speaker that is connected to it. And the also provides a wireless sub.

I have concerns regarding the possibility of replacing my SONOS ONE Surrounds with SONOS ERA 300s because I do not use a Sound Bar.  I do use two hard wired Klipsch book shelf speakers as the front speakers with a Klipsch 12” Subwoofer.  These sound great together so I dont want to screw it up.  Any similar concerns or experience with this proposed design using the ERA 300s?

I have 4 pairs of speakers around the house running on a nighthawk router.I’m able to listen to radio with iheart.I have music on my pc I want to listen to.I’m running Windows8.  I gave permission to Sonos to share the folder.  When I attempt to add it in the app, it won’t work.  913 I tried a zip drive into the router, but the router doesn’t see it.  WORST part about sonos is, it doesn’t work.

My Arc is connected to a Sonos Amp that powers my in-ceiling Klipsch speakers as surrounds. I understand that Trueplay is not available in this configuration.If I take my Amp out of the zone and run TruePlay with only my Arc and Sub 3, then reconnect the Amp, will the Trueplay configuration stay in effect? Or will I lose it?