No, it isn’t just you, the new app was trash for a while.  However, most of the bad bugs have been worked on, and many have found their systems are more stable now.  I suggest you submit a diagnostic, then give Sonos support a call and have them look at your system to see if there is something specific going on. 

Yea i ve either chatted or talk to a person thats accent was so thick i couldn’t understand them. I ve been in contact at least a dozen times. Its a very flawed system and I would never recommend it to anyone i know 

Accents and/or dozens of contacts without any type of resolution doesn’t sound like Sonos support at all.  Are you sure you called the correct number?  If so, did you ever send in a diagnostic?