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I work for geek squad I've been doing this for 12 years. I would always recommend Sonos for their quality and ease of setup. But in the last change of the app and updates, they are unusable. They will not connect to the internet via Wi-Fi or ethernet they are absolute nightmare to get going. I don't know what you have done to this product but I no longer recommend them and I refuse to let any of my employees sell them. Do better

If you work for The Geek Squad you don't have employees, you are an employee.

This is the take away you get from this? As a D.F.M I have employees. Sonos does not work correctly. If it did I would be praising it as a great system. It no longer fits in that category 

 

Oddly, it works correctly for me. Not sure I know why my setup reacts differently than the ones you’re installing. I’ve not had any ‘nightmare’ at all, although I’m still a tad unhappy that a few features are still missing. On the other hand, I’ve worked with engineering teams who have rewritten every piece of code due to behind the scene changes, so I understand why, and don’t do too much grumbling. I do wish there were infinite resources available, but I’ve never worked for a company that has such, even though I’ve worked for several multi-national corporations. 

Oddly, it works correctly for me. Not sure I know why my setup reacts differently than the ones you’re installing. I’ve not had any ‘nightmare’ at all, although I’m still a tad unhappy that a few features are still missing. On the other hand, I’ve worked with engineering teams who have rewritten every piece of code due to behind the scene changes, so I understand why, and don’t do too much grumbling. I do wish there were infinite resources available, but I’ve never worked for a company that has such, even though I’ve worked for several multi-national corporations. 

I have a feeling that it may be a spectrum Sonos compatibility issue. It's frustrating because I absolutely love the sound quality they give. Hopefully they will have an update to fix this

​@ericdowney81 

My system works as normal before and after the App refresh. Granted there were a few hiccups; but in my estimation the app is stable and works as it should. I’d say the root cause of the issues you may be experiencing are network related. The new app is less forgiving regarding inadequate networks especially those with range extenders and mixed network components that promote “works with router X”.

Also, using the SonosNet (especially created by a Bridge or Boost) can cause problems in mixed environments. The applicable route is to use Wi-Fi and not SonosNet whenever possible.

Unfortunately, older products such as Play 1, Play 3, Play 5 (Gen 1), Connect (Gen1) and Zone Players if not configured correctly on the existing network can be problematic. Often times using Sonos S1 maybe a better solution for stability with some products as mentioned above.

Then there’s always Sonos Tech Support.

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