Fix & Optimize

After the latest update, I lost my access to my music library (I have an older basic Buffalo Linkstation NAS - LS210D). I am pretty certain I was using SMB2 protocol. Although I don’t recall any issues before, I checked and changed the folder access to read-only and access is restored.  from 4 mos ago post by Ken_Griffiths:The username and password assigned for access to the shared library folder needs to be a user on the PC that has read-only (ideally) permission on the MUSIC share - check the folder properties on the PC to see which user(s) and what permission they may have to access the share and its sub folders and files. 

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

Recently, I have had trouble connecting to Audible with my Windows controller. I can use my iPad and Android to contact my Audible books. Just not Windows 11. I tried uninstalling the controller, and removing and adding the Audible service. Nada. Obviously, I’m not having trouble with the network, or the other controllers wouldn’t work.

I have noticed when watching youtube videos, especially with women dialogs, that they can be a bit sharp/harsh, especially those with higher pitched voices. I am wondering if I should purchase a Sub 4, and balance out the sound more, or will this not help at all? Chat GPT claims that a Sub should free up drivers since bass work will be offloaded to the Sub, letting the Arc Ultra focus more on mids/highs, resulting in better sound there also. Is this true, and would it improve the harshness/piercing? I am not interested in adding rears. For men voices it can become muddy, but speech enhancement is an easy enough fix for that. BTW, I also notice the harshness on the Spotify TV app on my LG C4. Music sounds much better with airplay or with the Sonos app, but that’s not a dealbreaker since I can use airplay for music. I am using passthrough on the TV.

My Apple phone connects to my Sonos 5, but there’s no audio. Daughter’s phone does connect and plays audio. I’ve done a reset and volume settings appear fine. Any thoughts are much appreciated.  

Hardware updates launched from my iPhone (12 mini, up-to-date) have been failing (for many months) in three  of my ten rooms - two have Sonos Amps, one has a Sonos Five.  However, hardware updates launched from my MacBook Air (M1, up-to-date) always succeed.   Any ideas why this might be true?  The problem is 100% consistent no matter where I am in the house (I’m normally 5 feet from the Router and my Sonos Boost), and has been true for many rounds of updates (Sonos, iOS, MacOS.).  Error is typically 1010, though I think I may have seen 1000 once or twice.This is not a major issue, since I CAN update the hardware.  But it sure seems odd, right?

I have updated my App and speaker to the latest update.App: 80.16.32 (iOS)Speaker: 83.1-61130Current system versionBut on my speakers I have version 83.1-61210. This version is not available on their website at all. Which version do you have installed?  

I started to use the Roon app to replace the Sonos app.It is working great on my Sonos speakers. Qobuz and Tidal have been much well integrated in Roon and it sounds really amazing.The Roon server is on my pc right now but I ordered the Roon Nucleus One to be my future server. On my iPhone I have the Roon app very easy to use where I am connected to my Qobuz and Tidal accounts. I have cancelled my Spotify subscription as Qobuz or Tidal have a better quality streaming.Any other with the same setup or experience?

Hi All!  new to Sonos and finally convinced my wife our family needs a home theater room and my 40th birthday present! Works all done but could use some guidance on where you would place the speakers. Have an arc ultra soundbar, sub 4, 2 era 300 speakers, mounting the arc ultra under an 85 inch sony. Was going to put the 300s about a foot to the left and right of theater chairs and the sub where it at in the picture, room is 18x12….. any feedback if agree or would do different please share!

HiWhen using roam 2 in bluetooth mode and then pressing play pause button on a sonos one to play the same music through it,  which it does but keeps stuttering and breaking up ??The music on the roam remains stable.I  try exactly the same with a era 100..same position distance ect and its fine, no break up/ stuttering ? ( Using the roam as bluetooth device not the era....switched off)I have another sonos one and it does the same stuttering/ break up. It does the same whether I press play pause on speaker itself or pair in the app.The same applies( breaking up) if I use the era 100 in bluetooth mode instead of the roam 2 to play bluetooth to a sonos one.I've tried different music apps with my samsung galaxy phone and no luckAny help/ advice much appreciated

Need some help with a networking issue. I have several Amps and speakers throughout the house, Amps and one Play 5 are hardwired. I'd love to hardwire my Arc that's paired with (2) Play 5s and a Sub in my Family Room as I experience cutouts at times. I added a 5-port switch behind the TV and hardwired the TV and Arc but immediately noticed it throttled every device to <5mbps. Immediately after unplugging the Arc, everything went back to normal. All my ports feeding Sonos devices have STP/CIST configured properly. Would configuring the port feeding the 5-port switch fix this while not causing issues for the non-Sonos devices?

I have a s1 system inncluding an old Connect.I have now bought a beam and a sub mini and want to upgade the system excluding connect and adding beam and sub. I understand that I shall establish a s1 system with the connect, this done by excluding the s2 compatiple units in the old system. But how do I set up the New s2 with the excluded units and the new Beam and sub?

Hello Sonos!  Not a question but can’t find where to post suggestions for the app.  Please bring back the ability to tap the volume slider for quick access to EQ settings 🙏 // Björn

This is so incredibly frustrating. I have had several support chat and phone calls with Sonos. I have submitted so many diagnostics just after it has happened and the support agents are never able to provide me an answer. I was told during my last support call that an update will be available to address the issue however it literally just happened again. I’m getting very tired of watching tv with my wife only to have the you know what scared out of us from my Arc sounding like it just exploded.Support’s proposed solution to me was RMA my Arc that I purchased brand new and been having this issue since I installed it. I asked if I would be guaranteed another brand new Arc in return and was told that could not be guaranteed and there would be a strong likelihood that I receive a refurbished arc. So essentially I’d trading my never worked correctly since day 1 brand new Arc for a used one after having paid full retail price. Theres gotta be something better. I’m still in the original warra

I love the sound of my Sonos system, but !  I have eleven speakers and two Connect devices.  They are all up to date as is the software.  Some speakers are somewhat elderly !The speakers are always on and I use the Sonos not only for music but for the radio as well.  They are never turned off.I have been having lots of unreliability issues; Speakers disconnecting, being out of sync, the Android app not finding the system etc  This was making the system almost unusable.I finally called Sonos Technical support.  After sending a system diagnostic report the very helpful person said the memory in the speakers was full and that was the issue.The solution, reboot every speaker !That would be easy with only a couple of speakers but mine are all over the house.  Some are tucked away in corners above cupboards etc.  They have their own power cables hidden from view so not an easy task.  I decided the easiest way was to power off the whole house !!This worked but did mean that lots of other syst

I have a stereo pair of Ones with a Sub Gen 3, and another stereo pair of Ones on the other side of the same room (Room is approx 8m square). These are grouped together to play as a single room, which on the whole is good enough. Voice control via Sonos is disabled (all microphones are set to off) as it was terrible, but we have an Amazon Echo Dot which is set to play music on the Sonos group as its default speakers. Problem is that when manually starting a new track for this group from the Sonos app (or any other music app that supports casting, E.g Amazon Music, Plex) the track starts ok then about 1-2 seconds after starting the volume dips by about 50% for 5-10s before returning to selected level. This also happens when a new track starts via Alexa voice command from the Echo Dot. Also happens in other rooms where we also have pairs of Ones, given that these are the common element I'm inclined to think they're to blame. The displayed volume level doesn't appear to change in app whil

Ich möchte bei Aktivierung von Google Assist einen Anfangston einstellen. Wo kann ich das Problem beheben? 

I'm looking to have music in my bathroom and exploring my options. The challenge is that the electrical socket in the bathroom loses power whenever I turn off the bathroom light. 🙄I want the music to play continuously, so it's ready the moment I step into the bathroom.I'm considering the Roam 2 speaker since it can run on battery. My idea is to keep it plugged in all the time. This way, when the lights (and power) are on, the speaker will charge, and when the lights are off, it can continue playing music using its battery.Does this setup make sense? Will the Roam 2 keep playing music seamlessly as the power from the socket turns off, provided it has a charged battery?I would be grateful for any help from someone who knows his/her way around Roam 2.Best,V

I’m finding that I can view alarms in the new app but any edits to them don’t save, they can’t be deleted and new ones created also don’t save. Basically editing in the app doesn’t work at all. The only way I can edit alarms is via the Mac desktop app, any changes made here immediately show up in the mobile app its just editing in the app that doesn’t work. Is this a known bug?

I own 2 Sonos Fives placed beneath my TV on either side of my record player and 3 Sonos One SL's placed in other nearby areas. I was previously running a 3.5mm audio cord from my TV to my Sonos Five and switching between TV and record player in the app. I recently upgraded my TV to a 4k tv that supports Dolby Atmos and does not have a 3.5mm output (only HDMI)I’m wondering if there is a way I can keep my current speaker system to both listen to music and watch movies or do I need to purchase a sound bar? I have looked at the Amp but that seems to be for someone with existing speakers that are not Sonos brand. Any help is appreciated - thanks!

One of the main uses of Sonos for me is being woken up by Radio. It plays in my whole flat, and I can go from my bedroom into the kitchen, feed the cats, wander into the shower all the time being lulled by Radio 4 (UK talk radio news etc). But recently, I am now conditioned to the Sonos Donkey (Chime?!) and am woken by Eeyore eeyore - eeoyre; eeyore - eeeevery morning.I have re-booted my router.Yes, grouped rooms is checked - but none of them workI have rebooted my iPhone.I have rebooted the speakers.I have tried Spotify, Sound Cloud, different radio stations - I still get the donkeyI am not interested in anyone talking about ‘connection issues’ I have a 50 sq m flat, and the minute I grab my phone and turn off the donkey and ask it to play Radio 4 it starts no problem. My next step is to erase the whole system and start again. I find that ridiculous having invested so much in this system. Does anyone have any ideas? 

I've searched high and low and can't seem to find any information on driver impedance anyone have a clue?

Hello I have a Samsung Q90T and a Sonos sound system (Arc, 2x Era100 and Sub Gen 3).  Sometimes the Sonos sound system won’t play any sound coming from the TV. Even though the Sonos app says the TV is connected, the TV says it is connected, and the led on the Arc blinks when I’m trying to increase volume on the Samsung remote.  Previously when I’ve had this problem, I could fix it by turning everything off, and unplugging the arc, my Apple TV and Xbox series x, then turning tv and arc back on, and setting up the tv in the Sonos app again, and plugging in the arc when the app says so. Then it would work again, and I could plug in my Apple TV and Xbox series x afterwards.  When it happened today, my previous fix did nothing. I tried resetting both my tv and arc to factory settings, but still didn’t work.  The problem occurs when the tv is trying to play any content - when it is only the menu, I can hear the menu sounds through my arc. CEC is enabled, Pass-through is enabled and earc is e

Skipping while playing from Music Library has persisted for years & often angered me. For me the fix was finally simple: ethernet cable from desktop (hosting library) to Sonos device.HDD, SSD or USB attached to router with cable to Sonos would work as well.Hosting your library on a wirelessly connected device (e.g. laptop) is likely to be unstable.

I’m running an 18 or 19 yr-old setup, still using the old white ZP80 controllers to connect to my amplifier and speakers etc. I’m using version 11.15 of the app, SonosOS S1 - I managed to avoid taking the troublesome upgrade that has caused all these issues.  (Although I think if I am using SMB2 to connect to my NAS, which I am, some library issues will be minimized).But now I want to add some new music and the "Update Music Index Now" is grayed out, with a message saying that I need to upgrade the system before updating will work.I’m going to wait overnight to see if my old 2:00 a.m. scheduled update is still working, but for now has anyone else seen this?