Contributor I

no sound but connected

5 replies
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My Apple phone connects to my Sonos 5, but there’s no audio. Daughter’s phone does connect and plays audio.
I’ve done a reset and volume settings appear fine.
Any thoughts are much appreciated.

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Pools-3015

Prodigy I

A little more information would be helpful, such as:

Are you using Airplay or Spotify connect to connect directly to the speaker?

Are you using a streaming service through the Sonos app?

R

RB1133Author

Contributor I

I’m not the most technically minded, so thanks for asking for more detail.
I use AirPlay, I believe. I use the Apple Music app on my iphone to play directly to the Sonos. I tend not to use the Sonos app. It had been working fine for months and then this issue arose. I don’t recall changing any setting.
Like I said, any thoughts would be appreciated.
Thanks.