This is so incredibly frustrating. I have had several support chat and phone calls with Sonos. I have submitted so many diagnostics just after it has happened and the support agents are never able to provide me an answer. I was told during my last support call that an update will be available to address the issue however it literally just happened again. I’m getting very tired of watching tv with my wife only to have the you know what scared out of us from my Arc sounding like it just exploded.
Support’s proposed solution to me was RMA my Arc that I purchased brand new and been having this issue since I installed it. I asked if I would be guaranteed another brand new Arc in return and was told that could not be guaranteed and there would be a strong likelihood that I receive a refurbished arc. So essentially I’d trading my never worked correctly since day 1 brand new Arc for a used one after having paid full retail price. Theres gotta be something better. I’m still in the original warranty. If not guaranteed a brand new, I’d be willing to have a credit applied to the next gen version or something. Anything to avoid a refurb. This is my first Sonos product and the experience has been disappointing.
So, is there an end in sight to this popping problem? I have an LG 86UR8000. The popping happens no matter if I’m watchuing tv or streaming Spotify from my phone. Happens if I was using the smart tv apps or if I was using my new Roku to stream.
sorry for ranting. I am just so frustrated. My warranty is running out in a couple months and I have not been satisfied with supports solutions.