Fix & Optimize

My Sonos ask my again and again ti autorice the use of radio and the sistem dos not let my 

Mi altavoz sono one gen 2 no volvio a encender  he seguido todos los pasos q me han indicado y nada han servido    

My Sonos Amp has a buzzing/humming sound coming from inside the unit. It is very audible even when no music is playing and speakers are disconnected. My local shop and the Sonos support have been unable to resolve the issue.Because it is out of warranty, Sonos will only offer a 30% discount on a new one. I am very hesitant to buy another when this issue could happen again (it seems to be a known issue when searching communities).Very disappointing response from Sonos. This is a high end piece of kit and should be backed up by Sonos. Anyone had this issue or had a better resolution?

After months of misery with this god awful app and failing cloud service, I'm saying goodbye to my Sonos system. A minimum a speaker should be able to do is play music from your supported music service. If you can't even do that properly anymore then there's no point sticking around. I ordered a set of Audio Pro instead. Goodbye Sonos. You will not be missed

Hi AllDriven mad by functionality over the last 6 months in the UK. I’ve just landed in Spain and been reunited with my Roam speaker which easily plays BBC Sounds via Alexa. The alarms don’t work but I can workaround that. I’m guessing that there is a licensing issue in the UK that prevents me doing what I currently can here?  

My entire system could not be found by any of the apps (tried android, desktop). So I started a new system and so far only connected the beam back after a factory reset. If I start the desk top app (mac) it says “searching for your sonos system” on startup and then offers to connect. Every time. So it completely forgets that it was connected. It will also sometimes just popup a window saying that it needs to update the system, which then takes 2 minutes before it declares that the system is up to date.If I start on android or iOS it says it cannot find the system and then after 30 seconds it finds the system. But if I try to play a song on spotify it then fails. Skips to the next song. If I play from spotify, it sometimes plays a few seconds. It will also say often “connection to spotify was lost”Needless to say, my network works fine, spotify runs fine on my laptop and mobile devices. I have restarted everything and like I said did a factory reset.

I’ve had my same Orbi network for many years with the same sonos speakers for over a year without any issues.  Recently in the last month, speakers would pop in and out of the iphone app.  Same for my ipad.  I would try reconnecting it and it would be missing again.  I haven’t changed anything with my setup or network.  I’m guessing it was something that is happening on Sono’s end.  Can someone please offer a fix?  It’s so frustrating that I’m ready to abandon the entire Sonos ecosysytem all together.  I’ve been a customer since the very beginning but this is getting ridiculous.  Maybe we need to bring back the bridge.  I’m not willing to spend another dime on another Sonos device.

I currently have in wall speakers, no wireless.  How many amps and ports do I need to drive all 8 sets of speakers?  I want to put 2 rooms/sets of speakers together X 4 (LR & Kitchen, Outdoor kitchen & patio, Master BR & Bath, Study & Upstairs patio.)  I understand I can parallel the sets on one amp so I need 4 amps.  How many ports do I need?  I also have CD player, turntable and I wish to either hardwire or bluetooth an Ipod touch.Also can I use Audiosource AMP 100 instead of SONOS amp?  AMP 100 has A & B selectors.

Hola. Porque me sigue diciendo que ingrese como propietario? Le pongo me usuario y contraseña y no aparece nada me vuelve a pedir.  Moderator Edit: Google Translate- Hello. Why does it keep telling me to log in as owner? I enter my username and password and nothing appears, it asks me again.

Hi all,I have several VLANs in my network. Sonos (both a system on S1 and a system on S2) is setup with my IoT VLAN and the controllers (phones etc) are generally in the main secure LAN. I used this link to configure all the ports so that the Sonos devices in the IoT VLAN can talk to the controllers in the main LAN. For the S2 system this works flawless, but unfortunately not for the S1 system. Spotify connect does work for the S1 system with a controller in the main LAN, so this makes me think that the S1 app probably needs different ports that the S2 app. Is this assumption correct and does anyone know which ports to use then? Thanks!

Some of my playlists dissapeared. How do i get them back since i worked on them for years.  

I’ve been using YouTube music for years on my Sonos system. I have a paid premium subscription. Recently I’m finding that it simply won’t play what I choose to play. It thinks about it for about 5 seconds, then loads a previous playlist that I was listening to. However, it’s temperamental, and will sometimes work normally…..which is very frustrating. I’ve added the Spotify service, which I don’t pay for, and it works perfectly. Sonos Radio also works perfectly. Definitely a YouTube music problem. I’ve contacted Sonos support, and they were o help in this case. I can use YouTube music perfectly fine with blue tooth or in my car. Just a Sonos/Youtube music issue. Has anyone come across this?

Highly Disappointed New Customer Sonos System – I day old systemAfter nearly ten years of wanting a Sonos system, I am now trying to figure out whether to keep this or take it back after reading the horror stories about the appSingle Use was to be Home Theater Sonos App Sonos Arc Sonos Sub-Woofer 4 Sonos ERA 300 Sonos ERA 300 Sonos ERA Stands Eventually, I was able to connect all of these to a family room after changing to Channel 6What worksFrom the app, I can play music, and it comes out of all speakers and soundbarBUTTwo ProblemsVolume stuck on 15 From the app, I can turn the volume up but after a few seconds it reverts to 15 Under Volume Limit it is turned off    TV Remote overridden The TV will only play through Sonos ARC and for some reason, not the other speakers Worse, Sonos won’t allow me to use the TV remote to select the TV Speaker and keeps reverting to ARC and the low volume HELP PLEASE !!! 

After recent updates, my sub 4 and sub mini no longer put out the bass as they did when I first purchased the subs a couple of months ago. I used to keep the subs at a setting of 8, now a setting of 15 doesn’t even hit lows like 8 used to.Nothing has changed in my setup - all speakers are in the same spots. I have retuned, adjusted EQs, and even reset the sub 4 to factor settings. Unfortunately, it’s as if the updates took power away from my subs. Has anyone experienced the same thing? Any suggestions?

My Arc and sub often fails streaming musicDR P4Tidal Error:Something went wrong Program is not properly encoded.And suddenly it works again for a short time.Very annoying 

Since the recent update I can not see my SONOS system. My Pllaybase and SONOS One surround  speakers work but I have no app control anymore. I have tried all of he normal things I have had SONOS since mid 2000s so som experience. Any ideas on how I get it all working again?

I bought an Era 100 about 18 months ago for use in a small flat. It’s an old building and we’re on the top floor so the only WiFi option is a mobile dongle-type device (basically a 4g sim). It works fine though and worked for 12 months with the Era 100…. then nothing at all. After a couple of hours wait time (I gave up several times!) I finally spoke to customer support today to be told that mobile networks like this are not supported any more. So, I now have a redundant Era 100… what a waste! Sonos, how do I get my money back? You have moved the goalposts and the product that worked when I bought it is now useless. Has anyone else had the same issue? Is there a solution?

Diagnostic sent - ********** Moderator Edit - Recorded and removed diagnostics.

Unfortunately the sound has gone bad as many other users already reported. Suddenly lower volume, excess of bass and bad sound. Trueplay detect noise which is generated from play5 itself.Any useful  solution/answer from sonos customer service?  

Does anyone use their touch controls on their Arc Ultra? If I want to change volume I do it with my TV remote or the Sonos App. From a design perspective, the touch control unit looks awful and makes the regular Arc look way better.  I would rather have had Sonos add another HDMI port and support for the DTS formats as a pass through than add touch controls. I just don’t get the decision to add touch controls?  What’s everyone else’s thoughts? 

These speakers are utter junk. The app is pointless. No one in their right mind should buy anything from this company. Absolute garbage.  

Does the mini sub Era set two speakers and the arc ultra all work well together? 

Hi All,I’m having an issue when connecting to my Era 300 via Airplay from Apple Music. The first time I try and connect it hands for around a minute and then I get an ‘unable to connect’ message. I think try again, and it connects instantly.  Anybody else having this issue and know how to resolve? It’s really annoying! Thanks in advance. 

The app is unable to play anything from YT Music. Standard "try again later" or "check your internet connection" rubbish..It plays SoundCloud just fine but is unable to connect to YT Music. I somehow managed to remove my account but am now unable to re-add it (because I need to check my internet connection!)Anyone else experiencing the same?(Nothing's changed in my environment)

I have used Sonos products for over a decade. Always happy and always recommend the product. Sonos screwed up the app in 2024 and have still not fixed it. Unbelievable.