Fix & Optimize

 I’ve just setup my arc ultra,2x era300 subwhen I go to YouTube to do a 5.1 surround sound test. Nothing is hear out of the rear era300what am I missing ty

I hear random clicks an pops while watching tv

Good Evening,I hope someone can advise. I have 2 x play 3 speakers and 2 x play 1 speakers.All were working perfectly . There was a recent software update and the play 1’s are fine. Since the update both my play 3 speakers are popping and crackling randomly at any volume and are very distorted. I have tried them separately and as a stereo pair. I have turned the bass and treble down and turned the loudness off. I have done a factory reset twice but to no avail. I have raised a case with Sonos diagnostics and they have said that it is a hardware fault if I have done a factory reset and it has not rectified the problem. I said that it is very strange that both speakers have failed at the very same moment in time with a hardware failure and he agreed but said that is what it is and offered the 15% upgrade. Any advice suggestions would be much appreciated. I love the speakers and don’t want to throw them away and buy new. Thanks

Cómo puedo escuchar la música de mi móvil en el sonos symphony de Ikea sujetalibros

Hi,I’ve bought my wife two of the Era 100s to add to my old (basically unused) Sonos system (4xV2 devices) so that we can use Bluetooth to enjoy music (bypassing the Sonos app). However, I can’t add them, the update fails with error 30 (as in this question).The speaker is sat on my desk, metres away from the router. There is only a USB cable, so wiring in is not possible without an adaptor. There is also no option to submit anything as per advice in that post, only to “Try again”.I have attempted factory resets, running the setup with and without the microphone (which I’d far rather didn’t exist), but it fails at the same point whatever I do. Since I bought two of these, I’ve tried both and it’s the same deal. I have a network firewall, so I can see that my phone successfully contacts `update.sonos.com`, but nothing from the devices themselves, and I’ve also tried fully disabling the firewall during the update, but no change.I also tried updating via the Windows app; that fails in the

I just bought a new sonos speaker the Era 100, i already had the Sonos One gen2, when i try to set an alarm from the app it immediately cancels out, not even a nanosecond and it’s gone idk what’s wrong.i bought the a new Era 100 and same issue with the sono one gen 2 i don’t even know what’s wrong to say im speechless. i have tried everything resetting the speakers the app everything.

Hi group,I bought a Beam gen2 and a pair of Era 100’s a year ago.  The wifi network setup went well and the Era 100’s were added as surrounds.  After some time they stopped working.  I factory reset the Era 100’s and re-added them but they would no longer work as surrounds.I found advice on Reddit that said this functionality was corrupted by a firmware update (no specifics given) and was now a common problem.  Further advice recommended connecting the Beam to ethernet and disabling wifi on the Beam which I did.  As proof of concept I did this by running a long ethernet cable down the stairs and across my living room to the Beam.  With the Beam on ethernet and the Era 100’s on wifie the Era 100’s would connect as surrounds.  If I re-enabled wifi on the Beam the surrounds would disconnect.Since I can’t have wired network where I use the Sonos system I can no longer have surround presumably until the broken firmware is fixed.I’m open to ideas and suggestions .Kind regards.

Have seen numerous comments on setting up a record player but need to add a receiver to the mix for signal boost. I have Kenwood KD-3070 turntable with RCA jacks and a Onkyo TX-SV444 receiver with many input/output ports. See pictures. I am guessing I connect the turntable to receiver (RCA) then receiver to ? to connect to my SONOS 100 speakers. Looking for guidance please with clear non-audiophile description. what connects to what description. I would assume that the connection from the new SONOS device would connect to SONOS speakers via WiFi? Thank You very much for input. 

Can I use Pandora or Spotify?

Client is having random audio drop outs on when playing music and watching tv. utilizing amps for distributed audio and rear speakers in tv zones. system is run on an eero network and we are suspecting there may be stp issues happening. if someone could take a look at a diag that was pulled and see if anything jumps out that would be helpful. Diag# **********************Tuesday January 6th sometime between 8pm and 839pm Thank you. Moderator Note: Removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

Hi everyone,I recently started testing a streaming app that’s popular in Indonesia with my Sonos 5 speakers. While playback generally works great, I’ve noticed some variability in audio consistency when switching between different types of content (e.g., live streams vs. VOD).I’m curious about how others optimize Sonos settings for apps that rely on cloud streaming. Specifically: Are there recommended EQ or sound settings on the Sonos 5 that improve clarity and balance across different genres and streaming conditions? Does the streaming bitrate or network variability noticeably affect performance on Sonos devices, and if so, how do you compensate? Any tips for Sonos app vs. third-party integration scenarios — especially with non-global streaming services? Thanks in advance — appreciate any insights from those familiar with Sonos networking and app-based streaming playback!

Long shot but any help welcome. I plugged my new Beam into my LG C9 HDMI 2 port, flipped the option for EARC in TV settings, hit the button to set up my TV in the Sonos app… and immediately got the HDMI ARC not detected screen. After a lot of googling I disconnected all other inputs, power cycled the TV and Beam, played with turning eARC off and basically everything any AI Overview or forum post suggests. Anyone got anything to suggest beyond setting to fire to both devices? I naively thought this should be easy 

Hi all! I have the most odd “issue” (complaint?), and wanted to see whether others had the same experience. I recently bought a Sonos Beam 2 and the audio is weirdly biased leftward. This is particularly interesting since I previously bought (and returned) an Arc and Arc Ultra for the exact same issue. But my daily driver has been a Playbase which has no directional bias and sounds fantastic. I also have a Playbar which has no bias.I searched around and saw that others had this observation, too. Are the tweeters on these speakers somehow left-oriented or left-positioned?For context, I am in a small room and sitting about 6-7ft from my TV. There is a wall about 5-6 feet to the right of my TV when facing it, and the wall on the left is far away.I am having the issue regardless of TruePlay or input source, or surrounds. But again, the Playbase and Playbar are perfect! (I only swapped them out because I am getting a weird ~5-20ms audio delay over optical with my TV’s latest update).Any adv

I have 8 devices and mostly the system is robust.  However, for parties I may take a couple of speakers from upstairs and place them downstairs to provide full house ground floor coverage and play them grouped together.Never seems to work.  Some of the speakers seem to play for a minute or two and then stop and then randomly start and stop again.I am all Wi-Fi and all updates been donePay 5 Gen 2 Stereo pair with Sub, Era 100, Move Gen 1, Play 1 and 2 x Sonos 1 Are there still app issues with grouping? 

Bonsoir. Je possède actuellement deux enceintes sonos play 3 dont je suis très satisfait. J’envisage l’achat d’un sonos Amp de tel sorte à pouvoir connecter ma platine disque et mes enceintes passives. Est ce que mes enceintes sonos actuellement présentent seront compatibles et toujours accessibles avec cet ampli ?sera t’il possible de diffuser de la musique provenant de ma platine disque également sur les play 3 au travers le sonos amp ??merci beaucoup pour vos réponses bonne soirée olivier

Hi Sonos Community,I recently bought a pair of Era 100s to use as surrounds to my Sonos Ray soundbar.Long story short the Era 100s immediately lose the connection when I add them as surrounds to my Ray, even though the Sonos app gives me a confirmation that it’s all set up.After trying all the troubleshooting steps I reached out to Sonos support and they told me that this is a known issue caused by my Vodafone Ultra Hub router, and the only solution is to hardwire them together in order to work as surrounds, there is no wireless workaround / solution.It’s pretty disappointing that I cannot use half of these speakers functionality due to this incompatibility, especially that my router is not specifically listed as incompatible by Sonos.Anyone else experienced this issue? Any suggestions I can try? Maybe a new router to create a separate network for these speakers..Any advice would be appreciated :) 

I hope someone can help with advice. There is no sound coming out of the mid right speaker.Ive tried with an aux input to make sure it wasnt a wireless issue etc. I checked and all the driver chips are getting the correct voltage on pin 14.Ive tested the speaker seperatly and its good.All components in that area seem to check out, any advice would be appreciated.

I’ve talked to support several times about this issue but I cannot get my Eras to work properly with the Beam. I cannot get 5 seconds without a drop. They hung up on me with it not resolved. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi. I like to use my Move (first gen) to connect via Bluetooth to my projector. It sometimes works fine and I can watch all night with no issue but often it will connect, works for 10 seconds, then cuts out. On these occasions no amount of disconnecting and reconnecting or even removing completely and re-adding will work. My question is, what changes on the occasions it works?! I often resort to using a Roam which always works but would obviously prefer the extra oomph of the Move. I have 2 move 1s and both have the same issue.  any ideas? 

e.g. If I search, say, for Pinnock (he’s an “artist”) I can’’t ever get to a list of Trevor Pinnock albums on Amazon Music that I can access in Sonos, I get a “Search returned no results...”) message.  Any thoughts appreciated!

Hi everyone 👋I’m looking for some advice on which HDMI audio extractor to use with a simple home theater setup.My setup is: Sonos Beam 2× Sonos One SL (rear surrounds) Sonos Sub (Gen 2) Apple TV Projector (not 4K) I don’t need Dolby Atmos — I only need Dolby Digital 5.1 and I’m not trying to pass anything more advanced than that.Up until now I’ve been using a Nedis HDMI audio extractor between the Apple TV and the projector/Sonos. It worked fine for a long time, but recently the audio suddenly drops out after a while when watching content via Apple TV. If I restart my Sonos Beam the audio comes back, but then disappears again after some time.If I play audio directly via the Sonos app there are no issues at all, so it doesn’t seem to be the Beam itself.So I’m just looking for a stable extractor that can: handle Apple TV → projector pass Dolby Digital 5.1 to the Beam doesn’t have to support Atmos, TrueHD, etc. doesn’t need to be fancy — just reliable Thanks in advance! 🙏

When watching TV - how can I resolve the popping and clicking noise from my Era 300?.

Hi!  I bought my dad a couple of ERA 100’s an a separate cd player for Christmas. His old Bose cd player had stopped working. I used the Sonos inline adapter to connect to the cd player using an aux cable. Sounds great on the songs, but in between each song or when you do anything with the cd player remote the era 100 makes a super annoying popping noise. I’ve tried calling the customer support but haven’t gotten any help. I’ve ordered a replacement inline adapter, a couple different cd players, and a ground loop noise isolated to try and trouble shoot this.  Super frustrating trying to get something to work for my dad that was super simple with his old Bose stereo. Anyone else have this issue or suggestions?

Always when I change volume of tv by my tv remote control it appears text on tv: "the volume of the sound is constant" + warning sign.  It is just annoying 

I have a Ray and 2 Sonos speakers. The Ray is connected with an optic cable to my TV and my Sonos speakers are connected via wifi. I never have any issues with the Ray, however, my Sonos Era speakers constantly go out. I’ve invested so much time and money into these just for the sound to be miserable.I have upgraded my router to a high-end one that is supposed to be great for distance and wall penetration. I’ve also moved my router in hopes that would help. I have tried buying wifi extensions just in case it was a signal issue, but all signs say the signal is fine. I feel like I’ve done any troubleshooting step there is. Can anybody help? 😩