Fix & Optimize

I have two roam two speakers and want to daisy them together to play off my phone or laptop.Went through and got them on the app and connected to my wifi. The speakers don't show in my app and can't find them (added through add speaker/ device button) Any help would be appreciated. 

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

Dear Sonos team,I love 7 of my 9 Sonos speakers. Please help me love my Era 300s.I recently upgraded my surround setup with the Arc ultra and two Era 300s. I did this for two reasons:1 I wanted a better home cinema experience with Dolby Atmos. This is working great.  2 I wanted a better music listening experience. This was what convinced my wife that we should get the era 300s, and she is less than happy (I am sad also).The Era 300s are marketed as premium surround speakers, but when set up as surrounds their main driver is turned off. This would make perfect sense if you could seamlessly switch to a stereo pair for music with the main driver on. Unfortunately, you have to completely reconfigure and re-Trueplay the system to switch between music or watching a movie. Please please Sonos team, could you answers the following questions:1 Will it be possible (with a future update) to save two different configurations including the Trueplay information so that we can seamlessly switch betwe

Just over a year of owning the Arc, and I'm still a barely satisfied customer... It's a fantastic soundbar, but the voice control is very frustrating and in my opinion, it really limits our experience.After giving up with my preferred Google Assistant (because it can't play Apple Music on Sonos - why?!) and finding Sonos Voice far too limiting, I thought I'd try Alexa. So far, it's been the best of a bad bunch! At least it can play music and answer basic questions. But I've discovered a weird bug…While playing music from Apple Music, I asked Alexa what song is playing. Firstly, Alexa responds in the past tense (e.g. "That was Abracadabra by Lady Gaga"). But even more strangely, it actually tells me the details of the next song it's going to play, before I've even heard it! So that's some weird time travelling thing going on!There are other niggles, too. Like Alexa's voice is very quiet compared to the music so it's difficult to hear what it says. And I can't change the trigger word, wh

Hi allI thought I would start a thread about this since there are a lot of people with this issue looking for answers. There is currently an issue with the Asus firmware and Sonos devices set up in Home Theatre mode where Guest Network Pro has been activated on the router. For my setup it is the Arc paired with a Sub and Two ERA 300’s; however, many other setups also seem to be affected. Here is a long thread which I have been running where the process has been documented. Today Asus provided me with a Beta firmware which seems to have solved the issue. They are looking for users to test is, such if you would like to test it and provide me with feedback please reach out on the SNB forums. I submitted this to Sonos a number of times; however, they have not done anything about it. Thank youRemi

I’ve added 2 Spotify accounts to my Sonos app, is there a way to switch between the accounts on the speakers without manually going onto the app to switch them? It had me nickname each account, is that a way to switch between linked accounts? 

G’day from Australia,New to forum here, so apologies if this has been covered elsewhere.I have recently invested in Sonos Era 1 speakers, Sub Mini to go with existing Beam Gen 1 setup.I want to use the the setup for both music and home theatre, so currently music utilises the Era 100’s and the Sub, which is fine for my needs at present. However, as the Tv is only connected to the Beam, do I always have to reconfigure the Era speakers and sub, if I want to use them for the Home Theatre set-up.Or can I just create different rooms, even though they are all part of a 5.1 system in reality?Hope this makes sense!Cheers

I have two  Sono​​​s sound bars a Ray and ​​​​Beam V2 and I understand the Ray has limited audio options and is showing Dolby Digital 5.1. What I’d like to understand is what formats should be showing for my Beam v2 and what's the best option?I think I used to see Dolby Atmos when using my Netflix Premium account which I no longer have so not expecting to see this any more.It is showing Dolby Multichannel PCM 5.1 is PCM good or bad I’m sure I’ve seen Dolby Digital Multichannel 5.1. or Dolby Digital Plus 5.1. So which is the best option Dolby Digital Plus 5.1, Dolby Multichannel 5.1 or Dolby Multichannel PCM 5.1I was trying to test Atmos using Youtube test clips but Dolby Atmos was never displayed. The formats listed by Sonos do not tally with what is shown in the app:Dolby Digital Plus Dolby Atmos (Dolby Digital Plus) Dolby Atmos* Dolby TrueHD* Dolby Atmos (True HD)* Multichannel PCM* Dolby Multichannel PCM*TV in question is Samsung connected using HDMI Arc & Digital

Just learned about setting up a surround sound system in my basement. I have an arc ultra at the tv, 2 era300s front L&R of TV, sub gen4, and amp with 2 sonance celling speakers as R&L rear surrounds is there a better configuration to take full advantage of Dolby atmos or surround sound setup in general? 

I have an issue with the S2 controller where the music library keeps showing zero songs in it even though the music file share is still registered in the Sonos app. The app recommends a workaround (in my opinion) to re-add the library again. I’ve been doing this for some time now it’s getting silly. Once I re-add the library everything is fine again but not for long…I see numerous other posts about this issue dating back a year and that the Sons response is we ‘consider’ it fixed in the latest update. My system is up-to-date as of 4th Jan 2026 and I can tell you it is very much still an issue.

Once again saavn is not working. It just says error when I click on the music service.

Kan man få ljud i både yttre högtalare och i hörlurarna?I så fall hur?

I am selecting an album from Apple Music, through the Sonos app. Very often I get the message “Couldn’t play [title]. Couldn’t connect to Apple Music.” This is strange as it affects only the first song on the album and not all songs in the album. Especially for classic music this is so ridiculous as arbitrary movements of a symphony are skipped.

I have read the two earlier postings by Simon_140 on this problem which was not resolved and I wanted to report that I have also been experiencing the same problem.I have an Amazon Echo Dot 2 with the BBC Skill enabled.  In the original configuration, it fed speakers directly via Bluetooth and the “continue” function worked as expected (as it still does).  Recently I added a Sonos Play:1 and configured Alexa to play the Echo Dot 2 through this device.  Since doing this, the “continue” function no longer works.I reported this problem to the BBC but they could not reproduce (I presume they were simply playing direct on the Echo Dot).  Then today I read the threads in this forum by Simon_140 and I realised that my problem was related.  As described by Somon_140 I also find that the same function does not work when I try it from the BBC Sonos S1 app on my Pixel 7 mobile.I assume that when “continue” is requested the URL passed by the BBC skill / app includes a parameter to specify the star

I’m unable to connect my beam gen 2 to the Mi Laser Projector 150. I’ve tried connecting the beam gen 2 to the projector’s HDMI 3 (ARC) port but it’s still not working.  Anyone has encountered this issue before?

Hello, after using TruePlay my rear speakers are really loud and greatly over power the front (Arc Ultra). They are only 6” away if I sit on one side of the couch, around 2’ if I sit center (they are in a console table right behind my couch). I know that “Surround Distance” is grayed out after running TruePlay. Am I really just better off not using TruePlay and just setting surround distance to “Less Than 2ft”? Just bummed that I have to sacrifice the TruePlay EQ because it doesn’t reduce the rear surrounds enough.

When I say to Sonos, Alexa play Classic Rock Florida, it replies “ now playing” then immediately responds “ I’m having trouble playing that now”

I have 2 Connect devices (one is located upstairs and the other is downstairs).  I have a CD / SACD / DVD / Blu-Ray player that I would like to connect to my Sonos so that I can listen to my CD / SACD throughout the house.

I’ve started to get Crackle only on Spotify on play 3 and play 1 but not on beam, only on spotify and not any any other service. tried re-locating, re-installing apps, putting everything on same network, different controllers etc.

Received SONY headphones for Xmas.  I am unable to connect to my SONOS system.  Please tell me there is a way to connect.

My Sonos One’s are a pair, and have Alexa and Sonos voice control enabled. Asking for say ‘BBC Radio 4’ starts a service called 45 Radio (I have no idea why or even what it is). Speaking closely into the other speaker of the pair starts BBC Radio 4 no problem. I have tried removing voice services and re-enabling them doesn’t fix the problem. Please advise. Thank you. 

I have/had two good Sonos systems. One in Texas for nine years fabulous s1 products.  4 Pool side , surround inside subs etc in tv room and  master bedroom, master bath, office, etc.  added a “new” s2 to my Colorado home: extensive .    A family member traveled from on to the other and system said upgrade (similar to regular updates). And now my Texas s1 system is CRAP!  $10,000 investment destroyed by the new “upgrade” /combo of s2/s1 software.   can this be fixed?  Please help! 

I’ve got a Samsung smart monitor with an HDMI-Arc port connected to my Amp. I can get the TV connected via the app and I hear the chime, but no TV audio plays through the speakers. Line-In and regular music play fine. I’m using a very long 50’ HDMI cable because of my room configuration (been buying from Amazon to test and return if needed). This has been my second attempt with a similar cable. I read somewhere that 8K cables don’t send the same signals as lower rez-rated cables. These all have crazy name/ratings like “HDMI 2.1 Cable 50ft White 4K 8K Fiber Optic HDMI Cable [8K@60Hz 4K@120Hz, 48Gbps, Dynamic HDR, HDCP 2.2&2.3, 3D] Compatible with 4090, RX 7900 XTX, Monitor, PS5, Soundbar”. Also read that the length could be the culprit.Anynet+ (HDMI-CEC) is enabled. The cable says it is directional and I’ve switched both ends but still no change.Has anyone encountered a similar situation, either connection chime but no audio, or figured out getting proper sound while running a long

I’ve been using a shared drive on Windows 11 for quite a while. The setup for Sonos has always been hinky but it mostly worked. Recently, I have had a bunch of problems crop up more frequently. 913 errors every couple of days, having to reboot and reshare… I’ve tried a handful of things with no luck.Today’s issue relates to streaming a 20 minute song from the shared drive. Multiple times it has stopped mid-song with the error:Saturday, January 3, 2026 - 10:34 AM Central TimeUnable to play 'XXX' - the connection to //YYY/Music was lost.Any fixes for this?

Wondering if it’s possible to use the optimize speakers option with non-Sonos in ceiling speakers and a Sonos amp.the speakers play the high pitched sound, but the app doesn’t pick the speakers up. Fails in multiple rooms. I was reading there as an update many months ago to fix a bug, but I am using the latest app and the amps are all updated.