Fix & Optimize

We have just bought a Sonos Arc that we have connected to our Sony TV via the HDMI Arc port using the cable that came with the Sonos. We have a Sky Q box connected to the TV via another HDMI port. The sound settings on the Sky Q are set to Dolby Digital Plus. We’re impressed with the sound quality.However, we can’t hear any sound from certain channels, including the YouTube App. We also get no sound from YouTube if we connect to it directly from the TV rather than via Sky Q. I’m presuming this is because those channels that are ‘silent’ are not broadcasting in HD? If we set the Sky Q sound setting to Normal we can’t hear any sound at all through the soundbar on any TV channel.Any ideas?Thanks

I am running a Sonos S1 controller with a series 1 Sonos 3, Sonos 5 and Connect.I have been trying to set up a music library on my Western Digital NAS, MyCloud Home, but keep getting the reponse error 900 which then wants me to change the server stack in my windows registry.Is this for real? Surely there must be some other way? 

My setup is for TV surround sound. A SONOS Play Base connected to a TV, via optical cable with a SONOS Sub and two SONOS Play 5s and all was working fine until my TV broke.I bought a new Samsung TV (Samsung QLED QEF1 4K), but it doesn't support optical output. Most of the new TVs available don't seem to support optical output, and I know the SONOS Play Base only accepts optical input.The TV has HDMI ARC, so I tried to find a solution - HDMI ARC output from TV to Optical input to Play Base, with a converter of some sort. When I contacted SONOS support, they told me no such solution exists and to buy either a new, different TV or a new SONOS sound bar product.ANY OTHER SUGGESTIONS PLEASE??Yes I know there is a  Optical Audio Adapter | Sonos : from SONOS, but this only does Optical to HDMI ARC, not the other way around.Thanks for any help - Stephen 

Hello - I have 2 x Era 300s on a wifi network and would like to add a couple more smaller speakers to the system to fill out the room. Usecase is music in a midsized room.Budget is an issue so looking at second hand, will older models like Play 1 do the job? Any older models that wouldn't work?Thanks.

I attempted to listen to a Pandora station and nothing is happening.  I’ve removed my pandora account and readded but still unable to stream.  I’ve rebooted by Sonos speaker and no luck.  I can stream SiriusXM but not Pandora.I have verified that Pandora is working through the Pandora app.I’ve tried on both an Android app and from a Mac Mini and both show the same thing.Errors I’m getting have been Network issues or something went wrong.Anyone else experiencing this?  I’ve submitted diagnostics *********.Moderator edit: Recorded and removed diagnostics number

Have LG oled tv beam gen 2Have set up beam but it does show as connected beam does not have arc or opticalHave tried to connect with optical and arcAlso ordinary hdmi still no joyAny advise pleasePs have not yet  contacted sonos help centreMany thanks

I have a Sonos Arc.  When I took the soundbar out of the box after purchase the set up when fine.  Everything worked including all controls.  Since then the EQ has stopped working and also the loudness selection.  The speech enhancer works just fine.  You can use the sliders for bass and treble but it has no effect on the sound.  I tried a factory reset and reboots of the internet connection plus reinstalled the app but these controls still will not work and have no effect on the audio.  All updates have been done.  I am very disappointed and am afraid that this problem will keep me from buying anymore Sonos products or giving a good recommendation if asked.

Hi, My Sonos One is not working. My regular Alexa and Google Dot are both working.What do I do to get it set back up and working? Thank you

Can’t submit diagnostics report. Spotify not working through Sonos S2 or Spotify Connect. This is a constant problem.  reset products. Reset wifi. Tried everything. I feel like this is a major flaw in the S2 app that continues to get worse. 

Hi, I need to update my bridge on my sonos Play 1 and it doesn’t work. I’ve rebooted everything (sonos, mobile and wifi router) and I still get the message « There was a problem setting up your bridge. Our customer care is ready to help ».  The problem is I cannot listen to the radios any more. Thanks a lot for your support!

I have recently wall mounted by Sonos Beam Gen 1 to the wall underneath my wall mounted tv. up until that point the beam was working perfectly with the tv volume. Now the tv volume won’t play through the beam, air play works fine through the beam. The beam is taking control of the tv as it usually does because it has disabled the tv speakers as it usually does but no tv sound is coming though the speakers, I’ve cross checked everything, switched off the Beam, reset my WiFi hub. went into the Sonos app and tried the TV connection and it says ino connection to TV but the beam is connected properly?? Can anyone help? Thanks 

Hi,i have deleted the alarms i set on the app on my lap top and I then re set them. I am still getting the sonos Chime alarm - the speakers are Play gen 1If i then push the pause button on the speaker - the chime alarm stops.The alarm i have set via the app on my lap top plays / kicks in - for example the radio channel i have chosen. how do i stop the Sonos Chime Alarm ?

I have two Apple iPhones can the Sonos App operate my Sonos speakers on both Apps or only one App on one mobile phone. Thanks 

Hello, as you seen in the title problem I have too much power in my opinion becoming from my system (A Ray, 2x Era 100 and a Sub Mini), I was watching a movie when I found out that sounds very good (quality and volumes) in 5.1 and without having Dolby Atmos well also, but then I was curious about this and while I was investigating about it I played some music from my PS5 connected to my LG TV and finally to the Ray by the optical cable but with 30% of volume (real 60% but I have the limit on Sonos app to max 50% of volume, so) and I was shocked about the high volume by only the Ray (the signal was in Dolby Digital 5.1 but Spotify tracks are in stereo so the surround speakers doesn't do anything (is normal because was dd 5.1 not pcm stereo or dd2.0) and the volume was very high in my opinion and after with my phone I installed several apps of sonometers and all the apps said that were between 82 - 85 dB at 2 meters from the Ray, I know that these apps aren't accurate at all but the max

Yesterday Alexa just stopped working on my Arc, not sure why. I have tried unplugging and restarting everything including the router. Also reinstalling Amazon Alexa, the Sonos app is not helpful in this process. It would not reload or setup. Back when it was working it has always had an annoying habit of hearing something that remotely sounds like Alexa and mutes the sound for a few seconds. In the age of super clever tech why on earth does it do this? And how can I get Alexa working again? 

Just moved to Tidal from Spotify and now I can’t do artist radio in the Sonos app.So many threads about this but no resolution? Come on Sonos, any update? This is ridiculous.

Can not connect to my lg tv have tried hdmi and also optical and arc.stll no joy Tv show device not connected

Things have been working great for a couple of years when suddenly this afternoon we started losing connection to the sonos. Would love to hear suggestions since there has been no updates windows , router, sonos between when we started playing this channel and things were working and when it started having issues.Setup - note: has not changed for some timeMain device for group - Play:1: T’s Room (does have an ethernet cable connected to it) remainder of group at the bottomIssueListening to Sirius (Ch 533 - Classic Rock Top 1000) since about 2 pm (had been listening to this channel yesterday with no issues) around 7 pm start getting the dropouts some are accompanied with the error alert seen when a song from sirius cannot be played most are a couple second drop out and then picking back up there are a lot Troubleshootingrebooted router switched to another Sirius channel - which so far has not had a drop out created diagnostic log - Moderator Edit: Recorded and removed diagnostic numbe

I have changed my home router and my existing Sonos one speakers cannot connect to WiFi. I have followed instructions for re-booting and re-factory setting but speakers will not connect. Any advice would be appreciated.

I listen to online radio stations a lot using the Sonos app. I've noticed that often, the artist and song doesn't update when a new song comes on. Anyone else have this problem? Anybody know of a fix?

Hi All, I’ve got a Sonos Amp that runs in ceiling speakers in my Kitchen, along with a Sonos Sub Gen 3.  In addition to that, I have an Arc and Sub Gen 3 in my living room, and a bunch of Play 1’s around the house.  Only the Arc is hardwired into my network all other Sonos products are wireless.  The  rest of my system works just fine, but my Sonos Sub stops playing after some time and no longer shows up in the Sonos App.  If I factory reset the Sub and re-add it, it pairs to my Amp just fine, but will eventually stop playing.  The Amp is in my basement and the Sub is on the first floor of the house.  They are maybe 30 feet from each other total.  I’ve read that the Sub’s “bond” wireless to the player they are grouped with.  I’m thinking perhaps my Sub is too far from my amp to keep a good wireless connection.  Is there anyway to fix this without moving the sub or amp? 

Since the Omnishambles of May 24 the TuneIn integration has been hamstrung and it’s take WAY too long to fix.Issue 1: Navigating to a podcast and clicking on the text or play button adds the entire series to the queue, not just that episode. The episode plays, but I don’t want the whole series, just the one podcast as I may want to mix things up and listen to a number of different podcasts in a row. This renders the whole queue useless.Issue 2: If I long-press the text or play button I get the sub-menu up from where I can Play Now / Play Next / Replace Queue etc. This functionality works, I can use it to add individual podcasts to the queue. Yay! Only problem is they don’t play, and I get the “Couldn’t Play Content. Try Again” message.Issue 3: As of the last few days even if it’s a 20 min episode all I get is 45 seconds of adverts before it moves to the next episode in the queue and this is repeated.Bored of the UX issues now Sonos. It’s been over a year.

Hi there, this has been an issue for quite a while now, sometimes it completely prevents me from streaming content and at other times it’s intermittent.Basically, I like to be able to stream YouTube on my phone via AirPlay, listening to narrations and other audio content there which is not available from audio only platforms.I get an error on youtube “Something went wrong”. This can happen immediately preventing me from listening to the content on my Sonos speakers or, just as annoyingly, start and then get the error at random times during playback. This random stop may then prevent me from listening or a refresh may work for a while before it happens again.If I don’t AirPlay to my speakers it works just fine. I also tried streaming to my Apple TV, to see if it was an AirPlay problem, however that worked just fine.After scowering the internet, it seems to be a known issue. I’ve seen suggestions such as jumping into the Sonos app and then back to YouTube, restarting apps, phones and rou

Anyone experiencing a decrease in the bass of the system (in my case 2 Era 300 + Sub 4) after last update (updated yesterday October 16th). since this update, I am expericing a decrease in the overall bass of my system.

You’ll have to forgive me, I’m really not technical. I have a Beam 2 connected to my Samsung tv via optic cable for the Dolby Atmos. Both have Alexa capacity, I currently have Alexa turned on on the Beam but not the tv - I can turn tv on/off and control volume but I can’t open platforms/search etc and would like to. Can both be turned on? Am I better just staying as I am? I also have an Era with Hey Sonos activated but they just turn themselves on and off when they want, usually interrupting a conversation. I hope I’ve explained it correctly, I think I’m over my head. TIA