Fix & Optimize

Hi Guys,  I cannot seem to get my 2 Sonos Play ones to connect to with my beam to make a surround experience. I can connect the 2 speakers as single or as a stereo pair but when I click on the beam and add the 2 Sonos ones as surrounds they are coming up saying “not connected” I have tried to factory test both Sonos ones and the beam and I am still getting the same issue  I have attached a screen shot below 

Hi. I have a Beam, Sub Mini and two Play1 for surround sound.  All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround. Any ideas? Thanks 👍 

I have a question about the Sonos Sound Bar app on my Smart TV. (My Sonos app on mobile phone works as expected and enables me to control all my audio settings. My question does not relate to the sonos app on my mobile phone). As part of setting up my sonos arc ultra and sub gen 4 with my smart TV, a mysterious "Sonos Sound Bar" app has appeared on my SmartTV. This app is grey with a white speaker image on it. Clicking on the app reveals no functionality at all: all I am shown is a series of weird black and white lines on the screen. The images look semi artistic and look like attempts to draw different types of sound waves. The images change every few seconds. But other than this, the app does nothing. And I am unable to delete it from my SmartTV Does anyone else have the same experience? What is this app for? It seems completely superfluous and bizarre. 

I have just moved into our new house and I cannot connect any of our speakers to the new modem

I am setting up a new living room theater setup. TV is TCL 98 inch QM7K with a ARc Ultra soundbar, a 4th gen sub and 2 Era 300 speakers.  TV is 15 feet from back wall.  Problem is it is a L shaped couch that is 144 inches back and 114 inch other side with no space behind couch for the 2 Era 300 speakers.  AI suggested I put them on the left arm and right arm of the couch and the right one was suggested I have it face the TV like the one on the left?  Also need to decide if I am ok using side tables 24 niches high or do I need speaker stands.  Here is a layout drawing. Would love your thoughts.Thanks so much!AJ 

I currently have an arc with 2 x 1sl’s for surrounds in my lounge and it works fine with the usual tv apps and my Virgin streaming box but when I use the Firestick the some bounces from arc to SL1 surround’s and back

Should I use my play bar soundbar as a rear surround or play 1 speakers 

HelloI am a long time user of the Sonos AMP (gen 2), connected to vintage (aka old) Kef Coda 70s.Sounds punchy, detailed & engaging!My question:Apple TV supports 24/48 kHz stereo sound via HDMI eARC.The Sonos Amp’s connector is HDMI ARC only.Does the Sonos AMP receive/play 24/48 kHz stereo via HDMI ARC, or is converted to 16/44.1 kHz (CD quality), or something else?There doesn’t seem to be a definitive answer for this that I can see?(I’m aware Apple Music Lossless 24/48 is available via the S2 app, but sometimes I prefer using the Apple Music interface on Apple TV)  Thanks in advance 

Hi, newbie here. I’m going to purchase a Sonos set up that consists of 4 architectual speakers, amp and a smart switch. All 4 in one room. It’s 6x4m. 2 one end for the bar area and two the other for the tv. I’m thinking a switch would be good to turn down/off either end when not needed. What’s people’s thoughts. Also, would there be a wiring diagram for this? Thanks  

My rear speakers never update, but everything else does.This seems to be a Sonos bug that they refuse to acknowledge.The issue is that from a network perspective the Arc and its subs appear as one entity all having the same MAC address (the arc connects to the network on wifi 2.4GHz and to the subs using a local 5GHz signal that does not go through the router).Come update time there is no network route to the subs, and the arc does not have the smarts to do the update on behalf of the subs.As a work around I have allocated the subs mac address in my router. When the update to the subs fails, I turn off the arc, restart the app, do an update, usually twice, once for each sub, then turn on the arc and we are back working.This is better that resetting subs as a lot of the advice suggests.It would be nice if there someone had a better workaround as it is obviously a network issues, not signal strength, interference etc.

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

I am considering small upgrade of Sonos system to enable flac quality, specifically via Qabuz app, Will a beam and play 1 x2 set up play FLAC quality? Are Era 100 required in combination with beam for surround sound flac quality? Also, can I include current play 1 speakers x 4 in same system in 2 separate rooms? 

Hi’ just received two days ago brand new Sonos Ace headphones I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable  I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed I have a brand new iPhone 16 pro max with Sonos app installed This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that. Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?  

I have an Arc Ultra and 2 Era 300. What I want to do is 1) to get the home theatre setup, having the Era’s as surrounds - this is easy to do - and also 2) use the Era’s 300 as a stereo pair, using my turntable connected to one Era via line-in. This works easily, but it seems I cannot have options 1 and 2 configured through the app? If I configure the Era’s as surrounds, then it seems I lose the line-in for the turntable, and the stereo pair. I can’t understand this Sonos limitation (or perhaps I’m too clumsy?)

I have a new server and new desktop.  Last night, I was able to connect my Play3 to Sonos - plays the services I have set up.However, when I go to connect a separate Play3, I keep getting the message “we couldn’t find any Sonos products on you mobile device’s network so we can set up the Play3.I have rebooted Router, modem, iphone, hard reset the Play3, but to no avail.Help!Don Jones

I have four sonos move1 and two roam. Auto Trueplay does not turn on after updating the app(ver82.00.45/93.1-74010)(Samsung,Android 14)

I just got a roam 2 into add airplay and Bluetooth capabilities to my play :1s. I think I have the roam 2 and play:1s grouped. they all play music together from the sonos app. But if I try to play music via Bluetooth or AirPlay (like on my phone via Apple Music), the roam drops from the speaker group and plays alone. the whole reason I got the roam 2 was to be able to use Bluetooth with my system. Can someone help me? I’ve been looking at help articles but have not been able to figure it out. 

Removed Playbar soundbar replaced with Arc.  Can’t get surround play1 speakers to respond  

My iPhone app will not locate a song I know is in my library.  I can go to it via artist or album. But this involves knowing what track is on which album. The PC app goes straight to the song. I’ve tried reindexing from my phone but no joy. Any ideas gratefully received. 

I cannot update my account  each time failed. In addition in my account I do not see my system and do know on how to record it ?Please help.Thamk you

Hi everyone, I’ve been doing some sound tests with my Sonos Arc Ultra + Sub Mini + two Ones setup and noticed something interesting.When I use the Netflix app directly on my Samsung Q95T TV, the Sonos app reports Dolby Multichannel PCM 5.1.When I use Netflix on my Apple TV 4K (3rd gen), Sonos reports Dolby Digital 5.1 instead.On the TV, HDMI audio is set to Auto (no passthrough option available), and HDMI eARC is enabled.To my ears, the audio from the TV’s built-in Netflix app sounds more “powerful” compared to the Apple TV. So I’m wondering:Which format is technically better: Dolby Multichannel PCM 5.1 or Dolby Digital 5.1? Is one higher quality than the other? Are there any settings I should tweak on the TV or Apple TV to get the best possible audio?

HiI’m wondering, how do I get the Sonos Five to not go on standby on line in? The default behavior is that the Sonos stops playing within 30 seconds or so if it doesn’t detect a signal.  However, getting out of standby takes a good 2-5 seconds. I’m using the Five pair as computer speakers and it is incredibly annoying to use them on video calls because the speaker keeps going on standby and I miss the first 2-3 seconds every time the other person talks. I’ve found that if I go to “Your Sources” → line-in → select Sonos Five, then it would avoid going on standby for longer, maybe an hour? But then it goes on standby again, and I have to do this again. How do I stop the speaker from going on standby? I want it to be always on so I never miss the first few seconds of audio whenever I play something. Thanks

Until recently this was working just fine.  So if I said ‘Hey google, turn on the lights’, it would ONLY turn on the lights in the same room as the Sonos speaker who heard the request. But now it turns on ALL the lights in the house!!! If I say ‘Hey Google, turn on lounge lights’ this does work - but room awareness was working before!I’ve looked at other posts but nothing suggested works for me.  Is this a Sonos or Google issue? BackgroundI moved broadband suppliers last week, and their hub wouldn't let me use the same wifi password, which of course resulted in the Sonos devices going offline.  Using the app I updated new network on one of my devices (which worked fine) but mistakenly didn't click do this for other devices so they were removed from my sonos setup.  For each of them I had to factory reset & re-add to the network - which means re-adding Google assistant support again. But afterwards all working ok. Checked / Tried so far….Confirmed each Sonos device has a room name a

The app on my phone is up to date and I can now save the queue to a playlist but I still cannot  configure the app to sort my music library by album artist (which was supposedly reintroduced in the early December update).Any thoughts on why this seems to be missing?  

At issue the multiple lines for single compilation Albums that still has not been fixed.I know this has been “answered” multiple times...incorrectly.  Not a feature...a mistake. Music players all over the market work for album compilations, without users having to alter meta data...even free ones...except Sonos.I love Sonos.  I have a library of over 14,000 items.  No I shouldn't have to change those.Please, reconsider correcting the database method that has led to this problem.Thank you for reconsidering.