Contributor I

Apple Music Lossless Cutouts and Skips

Forum|Forum|1 year ago
February 25, 2025
66 replies
3703 views

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

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Mr. T

How are you confirming lossless is being played?

According to the Apple Music support page, the Connect gen2 does not support lossless.

https://support.sonos.com/en-gb/services/apple-music (under Additional Details)

The older devices do support ‘Apple Lossless’ ALAC, I recall, albeit 6+ years ago, I was playing ALAC from local library on the older devices.

What is new is the ‘eye candy’ lossless logo in the App, I’m guessing is showing for lossless and also hi-res lossless, and there is lack of clarity on the actual bitstream. I think some 3rd party Apps will show the bit stream? Or look at the bandwidth consumed whilst viewing the eye candy?

ALAC is supported from local library playback, but I didn't think any audio badge showed when playing from local library.

I understood this thread to be about streaming from Apple Music and the support page states the Connect gen2 is not supported, so either the support page is wrong or the audio badge is showing incorrectly. I’ll lean towards the former.

P

PJM47

Lyricist III

Yeah it’s difficult to know what to believe but the app definitely shows lossless when streaming to the connect from the Apple Music. I can also hear fairly clearly it sounds better on my focal aria evo speakers than if lossless is not selected, that doesn’t mean it’s actually lossless though. I might just switch to spotify and see if that works better.

C

craigski

Local Superstar

Yes, this thread is about streaming from Apple Music.

My point is, the older devices are capable of playing Lossless, just not at higher resolutions.

So, its technically possible the older devices are streaming lossless 16/44, just not at higher resolutions.

Maybe the support page is referring to higher res lossless is not supported on older devices?

I would test, but I sold all my older devices.

Mr. T

Yes, this thread is about streaming from Apple Music.

My point is, the older devices are capable of playing Lossless, just not at higher resolutions.

So, its technically possible the older devices are streaming lossless 16/44, just not at higher resolutions.

Maybe the support page is referring to higher res lossless is not supported on older devices?

I would test, but I sold all my older devices.

No, there’s other threads confirming Apple Music Lossless won’t play on Play:1s, so looks like the support page is just wrong for the Connect gen2.

I don’t use Apple Music or have a Connect gen2, so can’t test either.

P

PJM47

Lyricist III

Ok thanks. CD quality is fine for me as long as it’s lossless. For info how do people ‘test’ if they are truly getting lossless?

Back on topic I’ve been trying Spotify all morning on lossless and everything has been playing perfectly (so far).

Mr. T

Ok thanks. CD quality is fine for me as long as it’s lossless. For info how do people ‘test’ if they are truly getting lossless?

Back on topic I’ve been trying Spotify all morning on lossless and everything has been playing perfectly (so far).

You can check the bandwidth being used for the speaker whilst streaming in your router’s settings.

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