Fix & Optimize

Arc / mini sub / L&R Era100’sOnly the RH ERA100 signal was breaking up and stopping every 20 seconds or so for 1 or 2 seconds at a time off/on/off etc.WIFI signal? Nope. switched channels. Switched access points. Strong signal.Too close to a wifi enabled coffee machine? Moved - Nope.Answer? Mixed wired / wifi across systemArc was ethernet, sub was ethernet.Switched all to WIFI - FIXED.🤷‍♂️ 

Should I hard wire out use wireless for my speakers

Hello team,I appreciate the recent great improvements in the app thanks! Something more?Another improvement to make easier us would be the possibility to sort /ranke the order of the systems in the system panel. Today, the first one shown is the one I use less often…thanks again

I set up four Move2’s at my condo’s pool and want to be able to set a specific time (e.g. 9pm) for the speakers to turn off.  I know I can set the timer up to 2 hours, but I want the ability to auto shut off at 9pm.  I cannot find this functionality on the app, seems like a simple tweak fo the app.

Hi there, I wish to report a reproducible bug that has been affecting many other users of Sonos and Plex for at least half a year: Steps to ReproduceLaunch the Sonos App (iOS, v80.21.6) Search for a song within the Plex service.Expected ResultsSongs are visible and can be played.Observed ResultsSongs are greyed out and cannot be played.  Other types of Plex results (Artists, Albums, etc) are visible and selectable with no issues.  See screenshots.Important NotesSearch works as expected using the web controller at play.sonos.com - see screenshot Logically, therefore, this is an issue with Sonos and not with Plex. Multiple impacted users: previous community threads here, here and here have reported this, and been closed, but with 6 months since the report, there is nowhere obvious to indicate this is being actively worked on. I strongly suggest disregarding any potential network issues as a root cause, given the fact that this works as expected using the web controller or (according to u

DId I just waste $366 on a Sonos Move 2? I have a Port, Playbar and a Move 1 all working seamlessly. Products are rather pricy so I buy something when I can and decided to get the better sounding Move 2 and just keep the Move 1 in my bedroom. I just got the Move 2 today and it installed perfectly, it loads the playlist off my drive connected to the router like it should, but when I try to play anything from that drive I get an “Access Denied” error with no explanation of how to fix it. This is where I ALWAYS play my music from and it works fine on all other devices. If I can’t play music from my external drive on my Move 2, should I just return it? If it does not play that music, it’s worthless to me.

Hi,I’ve got three Sonos systems, two with the new Amp using the latest Sonos controller and one I was continuing to use my old Connect:Amp. When I tried to turn on my connect:amp after 9 months it boots up ok but I couldn’t see it in the S1 app. So I reset the amp, now Sonos S1 app doesn’t find it - it’s plugged directly into my router, I’ve reset the amp device and it’s flashing green light so looks ready to add. Any advice much appreciated!

I long ago sold my Bridge and my Sonos S2 app no longer show the device.  However, the sonos.com list of equipment still show it along with two controllers.  I only ever had one and also sold it.  How do I remove that equipment from my sonos.com system list?

Is the above current Setup the right one or are there any other alternatives

After over four hours on Live Chat and the phone with Sonos support, I still can’t update my Sonos One or Connect.Initially the Apps (Android, Apple & Windows) were telling me I needed to do an update. But every time I tried, the update failed with either a 30 or 1001 error.Online support had me rebooting the router and individual devices numerous times, with no success.After 4 hours they then told me the latest updates on the update server were not complete and to try again today. (You couldn’t make it up that I wasted 4 hours for what sounds like a known issue).Roll on to today and I still can’t update the system. Following a hunch, I removed the One and the Connect from my existing system, did a factory reset on both. Before adding them back, the system was stable and wasn’t telling me I needed an update. (Arc, Five surrounds, Sub & Move).I then added back the One (Gen2) and the Connect which had previously worked fine.On doing this, the App told me I needed o update both an

I would like to buy a BEAM 2 soundbar.I’d like to redo my sound setup at home.Currently, I have two HomePods Gen 2. So I’m thinking of getting:1 Beam 2 soundbar2 Era 100 speakers Is it worth it? Is the sound really that good? ————— Je souhaiterais acheter une barre de son BEAM 2J’aimerais refaire ma configuration du son chez moiActuellement, j’ai deux HomePods G2 Et je souhaiterais du coup1 Barde de son beam22 Era 100 Qu’est-ce que ça vaut le coup ? Est-ce que le son est si bon que ça ?

Ok, i can't play music on any of my 4 play3 since last week. Either the app tells me a song is being played, but there is no sound coming from the player, or the app can't connect to the system, or There is the messagecouldn't play content. Try again. You can try as many times as you want it will not work I've calles the support twice. Really helpful and nice people each time. But the solutions are long : uninstall the app reinstall the app change network channel shut down phone. Unplug internet box wait for 15sec replug connect to wifi try ton play something. Sometimes it works but the problem will repeat in less than one hour.  I can't get Spotify ton play for more than one hour. Then the system is unreachable.Only this weekend i tried for hours tobolay something without success. What happened in the last update ?This problem is new. It should be reversed!Who else has It ?  

  After receiving the last update, the ERA100 Sonos ARC Ultra, sonos 5 gen and sub gen 3 were not visible in the app, after factory setting recovery. the installation is broken with error code 1108. someone has an idea of how to fix this.  

I use Sonos Port to blend my Yamaha R N303 network receiver and stereo PSB MK ii speakers. the Port blends the PSB speakers with 2 Sonos play 5 and a Move speaker. I use IPhone 13 and IPad to interface with Spotify and Sonos app. 90% of the time I adjust volume within the Sonos app. I have to adjust the Receiver volume up to 65%-85% and also the sonus PSB volume considerably higher than the play 5s and move. this afternoon I hooked up  2 mordant Short outside wired deck speakers as B on the Yamaha. This also presents a very low volumes .  To get a decent loud volume on either the PSB or deck speakers I have to turn the receiver up high as well as adjust the port to high volumes well above the Sonos speakers in the app. I’m very uncomfortable with this for fear of a glitch blowing both sets of speakers or other damage. How should the port volume work. If the 3 Sonos speakers are at 40- Should the PSB speakers also be at 40? 

Why does Sonos SUCK!!!! speakers sound amazing!  However, they don’t connect to anything….  When they do they drop 30-seconds into song!   I would NEVER recommend people buy these very expensive pieces of JUNK!!!   So disappointed!!!   Horrible!!!!

Building on other threads on this topic (all of which have been closed by Sonos), I want to also share that I had an absolutely terrible support experience with my Sonos Connect (which powers hard wired speakers in the house). It suddenly lost wifi connection and ultimately Sonos support told me I had to keep it connected to my router -- which is a non-option given where the speakers are located. After it worked fine for 5 years. Ultimately, I bought a Port -- all I got was a 15% off coupon. After countless hours on the phone with support and sales.  The Port works fine, including on wifi, but I wish Sonos would have just told me “The Connect is dead, buy a Port” -- and it would also have been nice if they made it easier and less costly to upgrade. I have multiple Sonos devices in the house, but my loyalty is in question after this terrible customer service experience.

Hello everyone!I am still newer to Sonos and have a Beam Gen 2, Era 100’s, along with a Sub Mini. I am curious if using an SPL Meter is still recommended for my rear speakers or do I just let TruePlay do its thing and keep it where it at.I have heard that we need to use our ears more with these setups as it’s more room filling pseudo effects rather than direct. I tend to be a slave to the SPL Meter and making sure all the channels are level. Maybe I just need to change my thinking.Thanks for any input!

I’d like to request a feature that lets my PC’s audio play through my Sonos One (and all other speakers and groups) directly from Windows 11’s “Select a sound output” menu.Windows 11 Task ManagerIdeally, this capability would not require the Sonos Windows App but of course this would be acceptable.I am aware that I could buy the Sonos port for $550 to achieve this but this is very expensive and want to avoid the extra wires and clutter.

I reverted to Android 16.1 after the May 2024 update disaster and have been quite content to stay there until recently when I purchased a Sonos Roam 2, when it recently went on sale.   However ttempting to add it to my system appeared to require a system upgrade (i’m assuming this means firmware *and* app)!I have 2 S1’s, a S3, a S5, a Port and a Beam.  I also have a Sonos Roam (version 1) which bricked due to battery issues. (I bought a replacement battery and may attempt to replace myself)  I also have a turntable, a CD player and a vintage Kenwood Ka-8300 amp hooked to some vintage FMI speakers.  I use Sono’s music library feature (stored on a NAS) alot, and also stream Spotify and mostly local radio stations.So here are my questions:What is the latest state of the app?   I see that the latest update was about 2 weeks ago (5/6/2025)  and it mentioned fixes to Music Library folders - which I use as my primary Music Library interface If I do update and don’t like the results, can I sti

I have tried to play my Audiobooks using the Alexa voice command on my Sonos Roam, but even though I have a Spotify premium account with access to Audiobooks it says that I need to purchase the title through Audible. I even specify Spotify Audiobooks when asking for the title, but it keeps giving the same response. Is this deliberate?

Any info on this. Nothing in the release notes area. Can’t see any changes or new (aka returning old) features. 

This is so, I work installing sonos at homes something like "distributor" I have a problem with a client that when trying to connect his sub mini to a beam (client has 2) does not work It connects but to the seconds it appears that it is not connected. Technical Service told me that it is something about the proxy but they have not answered me about what should be done. Has it happened to anyone else?

I have a home full of Sonos. Have had them since 2008. For the past five years or more, the app and products have gotten less reliable and glitchy. Now, I can add to the list the orange light brick of a Roam. I’m not going to call support or attempt to get a new one. Other attempts at support have resulted in zero meaningful help. Once in every room. I’m now not replace defective Sonos products. Totally disappointed. I’ve been loyal, now feeling scammed with crappy products and service. Once I used to recommend Sonos, now… I just for each one to fail before moving onto to another brand   Roam bricked. Move glitches. App randomly plays, stops, plays. A totally unreliable experience all around. Sad

Once the Sonos app for Mac updates, I lose my Music Library. I then have to go through some weird way to get it connected again. This is the best way to get it reconnected that I have found: Once I get it connected and able to hear songs from my Apple Music library, it only plays the songs that I have previously added to a queue or playlist. If I look for another song in my Music Library to add to a playlist (or queue), it tells me there are “No selections available.” I’ve tried updating my music library (I do realize it takes a while), but it doesn’t seem to help. Any suggestions? 

Even after factory resets, unable to update and set up speaker.