I have a home full of Sonos. Have had them since 2008. For the past five years or more, the app and products have gotten less reliable and glitchy. Now, I can add to the list the orange light brick of a Roam. I’m not going to call support or attempt to get a new one. Other attempts at support have resulted in zero meaningful help. Once in every room. I’m now not replace defective Sonos products. Totally disappointed. I’ve been loyal, now feeling scammed with crappy products and service. Once I used to recommend Sonos, now… I just for each one to fail before moving onto to another brand Roam bricked. Move glitches. App randomly plays, stops, plays. A totally unreliable experience all around. Sad
roam bricked. orange light only
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Are you able to see the battery level for the Roam in the Sonos App?
Unfortunate, indeed. What did Sonos support tell you when you called in with these issues?
No. I just get the orange light. Product, even when plugged in and charging, does not show up on the app. And yes, I’ve updated the app, asked to add new product etc etc. nothing has worked. Period
Are you charging the Roam using the official charger, or your own adaptor?
Also when did you last run a system update?
The Roam needs to be charged either by an official charger, or by a charger that delivers at least 5V/2A (10W) of consistent power. It also needs to be charged for at least 2 hours to determine if the orange light is permanent or cured by correct charging. There is no instant charging fix for the orange light.
Presumably you also pressed and held the power button on the back for at least five seconds until you heard the power off sound, waited 10 secs, then turned it back on?
My question about when you last ran a system update - which went unanswered - was in relation to the other Sonos products which you mentioned as apparently defective. So I was trying to ascertain if they were actually up-to-date, or if you’d only updated the app without then running a system update too.
You would also benefit from turning everything off at the wall (router, speaker) and force closing the app. Wait five minutes, then turning the router back on and let it fully reboot, then turn each speaker on in turn (letting each boot up to white light before moving onto the next), and finally re-open the app.
However, whilst some of this might do the trick for you, I suspect most will be ignored as it’s simpler just to give up.
I have unplugged, rebooted, reconnected the entire system, I used the Sonos issued charger over night, and updated the app.
When does Sonos admit the product is deficient and defective? When does Sonos admit they have allowed the product quality, from the hardware to the software, to become mediocre? Why would I want to continue to update or add to a whole home solution that is trending downward? And no, it’s not my WiFi or internet. I replaced my glitching sound bar and home theater set up with a Bose system. Zero glitching. Do I replace this Roam with another roam or get a Bose sound link or something else? But endlessly asking questions and troubleshooting is rude at this point.
When does Sonos admit the product is deficient and defective? When does Sonos admit they have allowed the product quality, from the hardware to the software, to become mediocre? Why would I want to continue to update or add to a whole home solution that is trending downward? And no, it’s not my WiFi or internet. I replaced my glitching sound bar and home theater set up with a Bose system. Zero glitching. Do I replace this Roam with another roam or get a Bose sound link or something else? But endlessly asking questions and troubleshooting is rude at this point.
And yet you’ve asked four questions in this post. Should we consider them rhetorical or do you want answers to these questions?
Sure..,Answer them.
The first two are directed at Sonos. The third is posed to yourself.
For the final one: since you’ve lost faith in Sonos, seeking a replacement manufacturer is not unreasonable. Whilst my system is proving reliable and I am free from the issues you describe, I have no absolute reason not to switch at some point in the future, though I currently have no plans to do so. And, I still remember a few years back when Bose dropped support for a product range when they introduced their new system, so I personally would be hesitant to go the Bose route (plus I prefer the Sonos sound to that of Bose). But I still review the market from time to time, and look at alternative multi-room systems just out of personal interest.
Good luck though, in your decision-making! I hope you enjoy whatever you go for.
Reading up on Yamaha and Addon. Seems like the market is continuing to grow, advance. And yes, Bose isn’t awesome either. :-)
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