Fix & Optimize

Looking at purchasing the Sonos Arc Ultra (and sub and rears), but been doing some investigation on how to connect the ARC to a Samsung TV via the One Connect Box … and could not really find much.  The ARC Ultra will be to replace my ageing Denon Amp and speakersMy Samsung One Connect Box, currently has the SkyQ box and another device connected to it … and then via the “one connect” cable .. runs to the TV.  There is also an Optical Cable connecting the Amp to the One Connect BoxSeeing as the ARC Ultra only has one HDMI port… how would this work with the One Connect Box …. would I just leave the the SkyQ and other HDMI device in the One Connect box … and plug the ARC Ultra into the One Connect Box?Thought a little diagram would help.  The red (ARC Ultra) is what I want to add  

I have sonos throughout my home and sonos amps connected to non sonos speakers. When I send an alexa announcement it goes to my sonos devices and alexa devices like echo show...my ecobee thermostats.....  but is there anyway to get it to announce to in built home speakers , I have 12... connected to all my sonos amps? Even if I need a pass through device? I hate that it doesn't go to all my rooms... you would think sonos would somehow enable this....

I would like to be able to switch between my favorite sources in a simpler way by having a “PLAY” option for each Sonos Favorite on the home screen rather than having to select the station then pick play. If you want to switch between stations currently it’s a couple unnecessary steps to go back to home, pick another station, then start playing that station. If you could pick “PLAY” somehow (like the added red play buttons below) for each station directly from this screen, you could much more easily switch stations if you don’t like a song or want to switch for another reason while simply staying on the same screen. 

Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.My daughter 18th birthday came along (hadn’t used them for 6 months)went to check all working, only to find the amp is not “compatible” with S1 app.myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.We then had to scramble for other music options.now I’m a fan of Bose and UE PRODICTS.so much easier and seamless to use.Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.there is literally nothing SONOS can do to getme spend another $ with them.see ya 

Why still no multi genre tag support?

Used to sing praises of Sonos and usability.  What happened?  Is it the new app.  Spent over an hour just trying to get roam 2 connected to network then tried to use with roam gen 1 as a surround.  Not a fan anymore.  Won’t work.  How did things change with Sonos overnight????? 

It’s mind blowing the poor quality of the service you provide. I’m so tired of it.  How is it that every time I try to play music on my Roam I can’t! when I play music on my bean and other speakers through wifi and want to add my roam to the mix it doesn’t work. Whether through Spotify or Sonos app. I have to basically shut down everything and reset the Roam for it to play. What kind of tech is this? After so many complaints from customers and still buggy app.  You guys were supposed to add the controls from the lock screen. Nope still nothing. Even in the control center it doesn’t show up. (IOS) the app is useless. I 99% avoid it at all cost. Unless I have to connect a Roam. and yes I have renamed my Sonos profile F***sonos  because I’m so pissed about the services   Moderator Note: Modified in accordance with the Community Code of Conduct. 

Can you guys seriously listen to the consumer?! I see several feature request for a schedule, timer, or auto shut off for Night Sound and Speech Enhancement?! Since having a kid it’s constantly left on for days sometimes weeks till I wonder why my system sounds off then remember to check. The worst of it for Sonos is that I’ve tried to show off my system a couple times to family/friends while wondering why it didn’t have the kick or immersive sound only to realize after the fact that those settings were left on. I see several community and Reddit posts requesting this feature spanning several years. It longer feels like a nice to have feature and more of a nuisance at this point.

Bonjour, J ai un vidéo projecteur qui n est pas équipé de Bluetooth. Le vidéo projecteur est alimenté par la box via un décodeur freebox. J aimerais coordonner notre enceinte Beam 2 au vidéo projecteur via notre réseau internet et non en filaire. est ce possible ? merci

My go to voice assistant for Sonos is Alexa Voice control. That said I’ve been playing with Alexa Plus * and here are my impressions thus far.  As advertised It will accept multiple (or string commands). However, contrary to Amazon promotion, IMO they must be spoken deliberately and not too fast. Here’s an example:Turn on TV, kitchen and bedroomThe first command was my Sonos Room with Arc Ultra home theater setup. The second and third were smart lights. I can also ask Alexa Plus to play music in any of my Sonos rooms.  Such as:Echo play Sirius XM Watercolors on FireplaceHowever, I have not been able to incorporate such a command as part of a string. I’ve tried starting the string command with the request to play music in the beginning and at the end; to no avail.I’m not going to be using my Alexa branded devices to initiate multiple commands on a regular basis; if at all.  My needs as far as voice assistances are concerned are simple. The only time that I might find Alexa Plus convenie

Hi everyone. Hopefully someone can assist me. I have a number of issues with the playback with my system but today my question concerns the Sonos app. The Brennan will send 20 music tracks to Symfonisk and start to play. The album art is displayed on the “now playing” page along with the Artist/Track information. However the queue does not show any information only 20 placeholders. Actually it does display the animated “playing” bars for the track now playing and advances to the next track when it should. If the artwork and track information is available to the “now playing” page why is it not showing in the queue? I have tried the Windows app and it shows everything. The artwork and track information is clearly visible. I’m thinking it’s an app problem but is it a setting that I’ve missed? Any suggestions?

Since the last update, trueplay process isn't saved in the end (see the picture, i can't toggle trueplay on or off after process) i tried on iOS and android, same issueArc ultra + sub gen 2+ era 100 

I recently replaced my Sony with a Samsung S95D. Now the Sonos Arc will show it is connected, but no sound comes out. I have tried multiple HDMI cables, and it lasts a couple days, then the sound becomes choppy and then no sound. I have called Samsung as they state since the sound bar shows it is connected, it is a Sonos issue. I have reset the Sonos soundbar, reinstalled, reset the tv, and there are no other HDMI sources connected to the TV.  HDMI e-Arc is turned offTried Digital Output Audio set to Auto and PCMReset External Device Manager Anynet+ (HDMI-CEC) to off and on.Sonos ARC has up to date firmware Version 17.0 (build 85.0-64200)I am at a loss. 

I know the Sonos Port is one option, but are there any other ways to make this work?

I’m a newbie and so apologies if this has been covered- my survey didn’t turn up an answer.  I have a Yamaha RX-A870 (7.2?) with 4 Klipsch wired speakers-  left, right, center and sub.  I have two Sonos 1 speakers and I would like to use them for the rear surrounds.  I also have two sonos connects.  Can someone help me with a set-up?thank you

I primarily use my Sonos setup to play music from my network-attached storage. However, when browsing content by artist, only the most recent 99 releases are accessible. This means that, unless I know specifically what to search for, I’m unable to access the majority of content for the more prolific artists in my collection. It totally ruins the times you want to scroll through a list of releases for inspiration when deciding what to play. Is there any chance this arbitrary limit will be revised or, ideally, removed?

I’ve seen this issue discussed on various forums and across the internet, but no real solution has been provided to the users. Configuration: Arc Ultra + 2 Era 300 + Sub Gen 4 When I switch off the Sub Gen 4, the bass becomes much more present and dynamic—it really pops out of the mix. However, with the sub enabled, the bass in the 80Hz–40Hz range sounds muffled and recessed. Try playing Fast Car by Tracy Chapman in high resolution. It’s very noticeable: with the Sub Gen 4 disabled, the bass sound is clear and well rounded, but when the sub is active, it loses clarity, body and impact. I’ve already experimented with Trueplay (on both Android and iOS), sub volume, sub phase, and EQ settings. The issue persists and seems to be related to a crossover problem between the Arc Ultra and the Sub. Best regards Federico

Bot (received as gift) Sonos Portable Play 5 (Generation 1).  Challenge, after not using for months, I struggle for days trying to get it to operate; it won’t login to play music.  On my iPad & iPhone there are two apps installed: Sonos S1 to operate the Play 5 (Gen 1) device and Sonos (app) to operate the Roam (portable; which works fine).  BUT, the older Play 5 (Generation 1) feels obsoleted by SONOS.  That’s annoying as the system is good and plays well (when I can get it working).Now there is a SONOS S2 app that supersedes opening the Sonos S1, so I cannot move forward with the Play 5 (Gen 1).  Every “year” I am challenged to get this operating.  Annoying.  Why would I want to buy another Sonos device when different operational challenges occur.  To boot, one cannot talk to a live person for help.  Why Sonos???  I invite someone to help me.  Thanks,

My alarms kept disappearing until I installed the app update. Now all is well 

Hello, new to Sonos speakers and I love how clean they look in the living room. I do value accuracy with my home theater TV/Speakers. I have two Era 100’s as surrounds on a console table behind the couch with a Beam/Sub Mini and just curious how to angle them or how to properly set them up.I currently have them pointed straight to the TV but depending on where I’m sitting on the couch they can be pretty loud. Especially with stereo content playing music with speaking as music seems to go to rears. I have used TruePlay to get them started and after I was able to reduce TV Surround to -3 which matches other speakers with my dB meter. After running TruePlay the surrounds say they are more than 10ft which i know is not accurate and the only way to change that is by turning TruePlay Off. When I turn it back On it defaults back to more than 10ft.Any suggestions? Is it better to run without TruePlay? Are we able to have rear speakers off when Stereo content is present and only play in front,

Just a warning to anyone who hasn’t upgraded their IPAD to the latest Sonos App (80.20.34) yet be aware that having updated mine it is now stuck in the “setup loop” issue where it prompts for me to go through setup EVERY time I launch the App.  To debug I deleted the App and Re-installed it   but that has made no difference. Diagnostics submitted but no solution from Sonos support just yet.  

I have a perfectly functional Sonos Gen 1 system with several Sonos amps driving in wall and freestanding speakers and subs. Obviously the older stuff is not really supported anymore, but it still works fine. Question is…can I purchase a Sonos port and integrate it into the existing system to upgrade to the newest operating system? Will it then feed to the other amps (there are 4 total.)I hate to toss perfectly functional equipment. I typically listen to only 1 or 2 rooms at a time from my iPad or iPhone as it’s just me living in the house.

Why is the sonos system not playing podcasts lately? I get the "Unable to load content. Retry" message for a week now.  Ove tried various fixes. What works for iPad and Android phone?

why can I not play Sirusxm on my Sonos account via my Mac Computer. I get a Zero with a slash through it on each channel

What's the right way to do this, the app asks me to watch a demonstration video but the way the woman, does it doesnt match what this guys doing. At 1 point he's even got the mic pointing towards the floor :/