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Enthusiast II
May 15, 2025

Warning : IPADOS and App v 80.20.34 my system is now in a setup loop

  • May 15, 2025
  • 18 replies
  • 240 views

Just a warning to anyone who hasn’t upgraded their IPAD to the latest Sonos App (80.20.34) yet 

be aware that having updated mine it is now stuck in the “setup loop” issue where it prompts for me to go through setup EVERY time I launch the App. 

 

To debug I deleted the App and Re-installed it   but that has made no difference.

 

Diagnostics submitted but no solution from Sonos support just yet.

  

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18 replies

Stanley_4
Grand Maestro
May 15, 2025

To get the diagnostic looked at you must contact support.

They really need to make that part of the diagnostic # screen, if it isn't now.

EditorAuthor
Enthusiast II
May 15, 2025

Yes, already contacted support and submitted additional info.

Airgetlam
May 15, 2025

It’s odd. I updated my iPad this morning with no issues at all, and have used the controller several times. 

Bruce
Airgetlam
May 15, 2025

Hmmm. Just double checked, I’m now running 80.20.35 on this iPad I’m typing on, with no issues. My other (not yet updated) iPad running version 80.20.34 is also running without issues. If memory serves, the ‘.34 version was released last week, although I suppose I could check release notes. 

Bruce
EditorAuthor
Enthusiast II
May 16, 2025

Updated to 80.20.35 now and I am still suffering from the prompt to go through setup every time I launch the app.

Airgetlam
May 16, 2025

Then I’d certainly do three things.
 

First, I’d try a reboot of my router and my Sonos devices, by unplugging them from the wall for two minutes each, which will force them to freshly load their respective OS.

Second, I’d try a ‘transfer’ of my account from the current email to the same email, using the instructions listed in the manage your account FAQ, which might reset any potential issue that there might be in the Sonos DB.

Third, I’d call Sonos Support directly to discuss it. They’re much more likely to be able to see any specific issue with your system than any of us simply reading your posts. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Pools-3015
Prodigy I
May 16, 2025

Updated to 80.20.35 now and I am still suffering from the prompt to go through setup every time I launch the app.

Are you using a BETA version of iPadOS? Sometimes a non official OS can cause issues. I am using 80.20.35 without issues. It's actually snappier now.

controlav
Lead Maestro
May 16, 2025

Updated to 80.20.35 now and I am still suffering from the prompt to go through setup every time I launch the app.

Can you post a screenshot so we can see exactly what is going on here? Meanwhile, try SonoPad, I’m sure your system is fine even if the app is confused.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
EditorAuthor
Enthusiast II
May 18, 2025

Updated to 80.20.35 now and I am still suffering from the prompt to go through setup every time I launch the app.

Can you post a screenshot so we can see exactly what is going on here? Meanwhile, try SonoPad, I’m sure your system is fine even if the app is confused.

I am presented with this screen every time I launch the iPadOS (17.7.7). Version of the Sonos app. V 80.20.35 

EditorAuthor
Enthusiast II
May 18, 2025

Updated to 80.20.35 now and I am still suffering from the prompt to go through setup every time I launch the app.

Are you using a BETA version of iPadOS? Sometimes a non official OS can cause issues. I am using 80.20.35 without issues. It's actually snappier now.

Nope,  per above, latest iPadOS for my iPad is 17.7.7.