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Enthusiast II
May 15, 2025 5:54 PM UTC

Warning : IPADOS and App v 80.20.34 my system is now in a setup loop

Just a warning to anyone who hasn’t upgraded their IPAD to the latest Sonos App (80.20.34) yet 

be aware that having updated mine it is now stuck in the “setup loop” issue where it prompts for me to go through setup EVERY time I launch the App. 

 

To debug I deleted the App and Re-installed it   but that has made no difference.

 

Diagnostics submitted but no solution from Sonos support just yet.

  

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18 replies

EditorAuthor
Enthusiast II
May 18, 2025 7:39 AM UTC

UPDATE..

 

i now see multiple reports of various apps losing their settings after installing apple iPadOS 17.7.7 

at present the volume of reports makes it look like iPadOS is the culprit.

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Airgetlam
May 18, 2025 7:43 AM UTC

Odd, my iPad is on 18.5. As I recall, I updated it on Monday. 

When presented with that screen, I’d suggest you choose ‘Join existing system’ , since you previously set up your system. Choosing anything else would attempt to create a new system. But not sure why you would be presented with that each time, which is why that call to Sonos Support I suggested is so important. 

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Bruce
EditorAuthor
Enthusiast II
May 18, 2025 1:10 PM UTC

Odd, my iPad is on 18.5. As I recall, I updated it on Monday. 

When presented with that screen, I’d suggest you choose ‘Join existing system’ , since you previously set up your system. Choosing anything else would attempt to create a new system. But not sure why you would be presented with that each time, which is why that call to Sonos Support I suggested is so important. 

It’s a confirmed issue with ipados17.7.7 affecting multiple apps where settings and configurations are lost / not being saved and it’s reported that apple have taken the rare step of withdrawing the OS so others users can’t update to it.

i won’t waste Sonos support time until apple says their issue is fixed with 17.7.7.1 or 17.7.8 or whatever they are going to call it.

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Airgetlam
May 18, 2025 6:36 PM UTC

Which version of the iPad do you have that requires such an ‘old’ version of iPadOS? 

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Bruce
EditorAuthor
Enthusiast II
May 20, 2025 6:22 AM UTC

Which version of the iPad do you have that requires such an ‘old’ version of iPadOS? 

It’s the 2019 version, it doesn’t accept iPadOS v18

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Airgetlam
May 20, 2025 6:42 AM UTC

Fascinating, thanks for the data.  I did note that Apple released a new version, 17.7.8 the other day, with supposed ‘fixes’, have you tried that? Not knowing exactly what was causing your issue, I can’t guarantee anything. 

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Bruce
EditorAuthor
Enthusiast II
May 20, 2025 7:19 AM UTC

17.7.8 appeared as an update for me this morning, I installed it and it has resolved the issue.

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Airgetlam
May 20, 2025 11:05 AM UTC

Interesting. Thanks for updating the thread. 

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Bruce