Fix & Optimize

After going around in circles and chasing my tale for an answer I finally figured out the solution to my particular issue.  When I asked Alexa to turn on/off the Tv, the response was always, " Tv does not support that".  Long story short, opened Alexa app on my tablet, found my Tv ("Sony Bravia") and Alexa suggested different comands to try, for example. "Alexa turn on/off (LIVING ROOM TV").  Alexa mute (LIVING ROOM TV")  It turns out just saying turn on tv, turn off tv is confusing to Alexa as it needs to know what you labeled your Tv, for example.  Living room Tv, Kitchen Tv, Bedroom Tv and so on.  Once I told Alexa were the tv was assigned she executed the command and made me a sane person again.  Hope this helps.P.S. I love my Sonos, wow wee, thats some system.

How do I connect those speaker to my Samsung smart tv

Unable to connect Play5(2 gen) to my new router

I am trying to set up a Sonos Beam.  My Panasonic TV has three HDMI ports.  Only one is an HDMI-ARC port and that is already in use by my DirectTV cable box.  Apparently the other two ports do not work with Beam.  I keep getting the message that “CED not connected”.  The CEC on my TV is enabled.  Can anyone help?If i need to use the “optical audio adapter”, then where do I plug that in?any help would be greatly appreciated.  SONOs online instructions are weak, at best, for a neophyte trying to set up his first soundbar.

Hi everyone. I have been struggling with my Sonos One (Gen2) which was delivered yesterday. I have got set up GA somewhat satisfactorily now so it will play Spotify and do some other stuff, but it doesn’t seem to understand simple things like “skip”, “next”, “pause”, “stop”. It will play tracks and change volume, but not most of the basic listed here with Spotify: https://support.sonos.com/s/article/3490?language=en_US Any idea what the issue could be? Thanks!

For some reason, the sonos app often won’t play WERS with tunein,  but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on?  All other stations I’ve tried work fine.  

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

Hi, anyone know how I can connect my Beam to an old Sony TV with no HDMI ARC or Optical connections? Thanks 

I am going to install 6 sonos sonance speakers with the new sonos amp, however due to the long wire run I will be using 12 gauge speaker wire. There is no way I can fit 3 sets of 12 gauge speaker wires into the sonos amp terminals, do you have a good way to do this? Should I just use wire nuts (seems not very professional), or what about something like this: https://www.amazon.com/Lever-Nut-Connectors-Compact-PCT-214-Conductor/dp/B07C4YGWS5/ref=sr_1_12?dchild=1&keywords=4%2Bconductor%2Bterminal%2Bblock&qid=1606914021&s=hi&sr=1-12&th=1

Just bought Sonos Beam, sound is brilliant but mic is poor. We have a Sonos One controlled by Amazon echo dot, it was set up by a friend and works perfectly. I bought the beam and a  3 rd gen echo dot hoping it would be ok. I am about to give up and return the both after a very frustrating few hours trying to get it sorted. Unfortunately the friend who set the Sonos one and dot up is no longer around to help. I’ve asked a couple of others with mixed views ...no it can’t be done is the last view. The main reason for the echo dot controlling it is the Beam is in a unit under the tv, and mic reception is very poor. Any advice appreciated, I need to sort it quickly or I’ll just send it back for a refund.

I have sonos beam connected to sonos amp (rear ceiling speakers) for living room. Both are ethernet connected. I then have a 4 port hdmi switcher in between tv and nvidia shield/xbox/switch.  Every now and then Ill get some glitch where have to go into LG oled to turn on and off a bunch of hdmi settings. Today randomly we started getting constant stuttering. Of course switching to tv sound fixed issue. Tried removing 4 port switch and still have issue. Was working fine before. Builder put in permanent hdmi/ethernet behind fireplace so Im pretty screwed with swapping hdmi cable if it went bad. I guess I need to connect directly to tv to see if cable issue. I just dont know why all of a sudden we got this issue. Diagnostic info 2131050412

Hi, I purchased sonos move this week. I am trying to connect wifi, but I don’t know how to get rid of the attached page. It stays on the screen forever. Please let me know if there is any fix for this.Thanks,Bipin 

I picked up a Boost to replace my Play:3 I had wired into my router. I don’t need a speaker in the room my router is in, so I figured I’d buy the one thing that is designed specifically to create a strong Sonosnet network.Well, it’s horrible. It can’t handle the audio from my turntable for more than 5 seconds without crapping out.Previously with the Play:3 connected to the router, I got zero drop outs, even while sending the audio to all 6 speakers throughout the house. Rock solid.The boost was in the exact same place the Play:3 was when testing it.What am I missing here?For the record my system is:Turntable audio into a Port. Play:3 Ethernet to router. Then I have a Play:5 gen 2 one room away, paired Play:1s two rooms away, a Move about the same distance, and then a Play:1 all the way at the end of the house. No dropouts anywhere when the Play:3 is wired.  Diagnostic code: 1808594896

Connect:Amp audio cuts out for 10-15 seconds about once a day.Diagnostics sent - Conf #682138766I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2.  I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”.  I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day.  I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit.  The PlayBar/Sub mainly use the optical input from TV.After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working.  Then after a software update, most of the issues went away.  But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me.  I can’t even catch it in time to look at the app or the device t

There is a significant difference in volume when switching from TV to music on my Beam.The TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both. I have the TV on fixed volume. It’s about a 5 year old Visio. I am using the IR Port on the Beam. I used the ARC HDMI port on the other TV and the Beam volume was very even.

My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?

6 Sonos One speakers, 1 Sonos 5.   Sonos 1 app and Sonos 2 app on 2 ipads, iphone Imac.  There started to be problems about 3 weeks ago with the music being dropped after 1-3 songs played. Now it doesn’t work at all. Speak multiple hours on the phone with tech. Turning systems and computers on and off, wifi on and off, sending reports, all kinds of stuff.  But I still have a system that doesn’t work.  Why? No one cam tell me. Is it worth that price I paid? No, not at all. Better to have an old fashion wired system that just plain works. And plays out of better quality speakers. And doesn’t have tech glitches that no one can figure out.  If anyone has a suggestion, let me know. Otherwise ( and maybe ANYWAY), I need to dump the Sonos system for something that works.

Having difficulty getting my Beam sound bar to be the primary sound source. Using a Caavo control center to manage applications, Apple tv as the primary “vehicle” for apps/TV etc. My question is what is the correct path for connecting my Beam. Connect to the HDMI on the TV or connect through the Caavo control center? 

My Apple music playlist not syncing on IOS devices after updating.  On Sonos, I can go into Music Library/songs and see that the new songs are there, but they are not in the playlist. In other words, in my Apple music, I have added Song A into Playlist X. When I update my Sonos, I can see Song A, but it is not in Playlist X.macOS Catalina v10.15.7iPad Air 12.4.9Sonos update is current.Please help!

I have about 20 playlists on Amazon Music HD, but when accessing the service via the Sonos app, I only see my “Discovery Mix” playlist (originated by the service), none of the playlists I created.  Any idea why this is the case?  I can go into the Amazon Music app and beam my music to Sonos via Airplay, but I’m stumped why Sonos itself won’t show the playlists. Any help would be appreciated - thanks. 

Right out of the box the instruction says if you already have the Sonos app, which I do, it says to open the app (which I did) and choose More>Settings>Add a Bridge/Boost. Where is More on the app? I am using the Sonos 2 app. I cannot find More. I tried the Settings button first but nothing? In Settings when I hit +Add Product I get a Searching for nearby products message. That’s it. So where is that More button? 

According to the support site at https://support.sonos.com/s/article/79?language=en_US ; the Sonos system supports FLAC up to 1536kbps: However, when attempting to play a FLAC 192kbps on Sonos ARC, the following error message appear on the latest Sonos player “Unable to play ‘Soundfile”- it is encoded at unsupported sample rate 192000 Hz”.Same problem with another FLAC at 176400 Hz. Anyone has seen this problem? Thanks!

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

I can play Pandora on all speakers together, however if I want to switch to TV in the living room none of the speakers work? Please help!!!