Fix & Optimize

I have two Sonos 300s along with a sub and connect which I want to use for listening to my vinyl and cd collection. The rest of my Sonos products around the house work on a mesh system and are absolutely fine. Because the 300s cannot be connected to the mesh this part of the system does not work well. The music breaks off intermittently. I cannot connect the Sonos 300s direct to the router as it is in another room. I have had 2 hour long conversations with the tech team and mother has been resolved. I find myself considering selling the 300s and reverting back to play 1s instead. Seems crazy. Any ideas?

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

Recently updated iPad to iOS 18 now although Global Player is showing on Music Services it will not play any music. In addition can’t add the new Rayo App it just tells me that I am not connected to the internet. I know the system is works as I can play music from Spotify and from BBC Sounds.

When I open the Sonos app, I am getting an error message that says “unable to load Content”. How do I fix this?

For the money I can get two Mini’s one for each room.  House is an L shape and all open.  Or should I splurge and do Sub Gen 3? Media room and Living room.  Living room I have an Arc with OLED 65 media room OLED 75 and Ray.  Right now I’m thinking a mini in each room, but I’m interested in what the community has to say.  If the minis are meh then I probably need to increase the spend.  If you all say you will be pleased with the thump of the 6’.  I’ll probably save the money.  

Hi Our setup is probs a bit older, we have several Play 1’s, Playbar, Play 3, Beam etc - we also have Sonos Boost on the network.I want to take 2 x Play 1’ to a house for the weekend. The house does not have sonos. So Can i take two speakers temporarily and use on their wifi, but log into my accounts with my streaming services?I’ve searched Google but the rental topics are not relevant for my needs.How wouild I do that, and do I need the Boost? Is there a process? Thanks

Interesting issue. Since the new app cant add music library from hdd attached to an asus router whilst using the android app.I keep getting permission denied messages (possibly because sonos seems to insist you type all details in and won't accept pasting) or it accepts the shared path and login id /password but then just hangs on the add share screen.The shared path is //router name/MusicUnder Music there are subfolders for each band.If I select one band and add it, hey presto that bands albums/tracks are all added and play fine.However if the band name has a space in the name  the add option hangs and nothing is addede.g. //router name/Music/Led ZeppelinIt therefore appoears that Sonos cannot cope with the subfolders having a space in the name at that level and that is stopping the addition of the whole library.If I try and add the library from a PC using the windows app I get a message that the location of the share has moved. This is complete nonsense and poor error reporting by So

That’s it I give up. Never ever using the Sonos app again. It was never very good. Now it’s rubbish. Goodbye Sonos app.had to happen otherwise I would go completely mad. So I can’t stand its terrible frustrating lack of performance any more

Ive been comparing Apple Lossless via Apple TV and my Sonos s15 connect.  I’ve used hdmi and a hdmi splitter to my Apple TV and use the digital out of Sonos connect to my integrated amp.  Why does the Apple TV sound so much better if both capable of doing 24 bit 48khz?  Cymbals, drums , voices are so much better thru Apple TV.  Besides being a tad louder thru sonos connect, it clearly does not sound as good.  I’m getting lossless supposedly on both when on Apple TV and shows on phone when using Sonos app.  My unit was produced after 8/17 so can handle Apple Lossless confirmed by Sonos rep. 3 people listeners and picked Apple TV  over 90% of timeany advise??

I’ve seen quite a few comments from fellow Sonos users having this issue where Napster is the primary streaming service on their Sonos and it no longer works, but I’ve not seen any suggestions to resolve this from Sonos on the forum.   This is the error message below that I’m getting. Since the large update on Sonos the app has been pretty dire.  

Hi, I’ve updated to S2 controller on my iPhone and cant find my music? It won’t let me download S1 please help 

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.Android app seems to recognise music library but says something went wrong when trying to find or play anything.IOS app doesn’t even recognise music library at all.Path to music library is same on all apps.Andy ideas what’s going on?   

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

Stations like Classic FM - both their own service and TuneIn - and Absolute radio not working (again). There's no helpful error on in the app just silence. Others like BBC ok.

Once my new Roon Music Server arrives I will begin phasing out Sonos forever, by replacing my flakey Sonos speakers with hardware that does NOT impose inscrutable proprietary constraints, thereby creating a horrible user experience. Goodbye Sonos. See you in joyless non-musical hell. 

Missing TV Button under your sources in new app when switching between TV hdmi sound input and music? Have asked this before does nobody know, must be a software fault, this on new black amp and all latest updates on ios and android.

My Sonos app is no longer displaying any of my sonos products. Can someone tell me how to get them back? When I search for new product via the app they are not recognised. They were previously recognised on the app.

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

Can someone help- 🙏 if I’m listening to a playlist in my home theatre room and switch source to TV i can’t find a way to revert back to my previous play list- it’s gone  was previously able to do this before the new app launch but can’t do this now is this a problem with my system set up or an issue with the new app it’s driving me totally nuts 

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

I have a sony str dh590 receiver hooked up to two wharfdale evo 4.3s and am trying to bring it into my system via the sonos port. I bought a pearl digital optical cable but it doesn't connect to the digital out on the sonos. What cable do I need? ( i got the port second hand and the only cable in there was the rca cables)

I have a sub that continually stop working, looks like it is not connected to power - but it is.I noticed if I disconnect it for couple hours/night and connect it in the morning it starts working and join the system - all good for some time. Than it happen again and again. Disconnecting it for 10-15 min does not help it acts like it is dead (does not blink the led). Each time I want to watch the movie or listen to music this guy is off it is terribly frustrating. I already change power connector to something like this: Honeywell Surge Protector/Spike Guard/power Extension/Power Strip, Master 12000Amp,1.5 Mtr Cord.But it did not make any difference :(

Ich kann aktuell die Lautstärke der beiden ERA100 Lautsprecher nicht mehr individuell einstellen. Kennt jemand die Gründe?GrüsseSalinsky