Fix & Optimize

As the title. I am just setting up my Era 300. I have no other Sonos kit. Used the app to set up and all seemed good.When I went back into the app to set up voice etc, ut searches for updated and then showed error code 1064 - any ideas ?

After the new app update, I am mot able to add my beam to the app. I did a factory reset and it added my Play 1s that I have, but I’m not able to add my beam. I was able to add the beam once, but it started an update and it was not able to complete the update and it didn’t get added. Second time I tried, I skipped the update, but when I try to connect to my TV, the beam is not detecting my TV. Note that everything was working fine before the app update - so it’s not about unplugging and plugging in the speaker and router settings etc.  For a speaker system that relies heavily on the software, this is a big miss and how can I trust any Sonos product in the future where a simple app update can essentially brick my speakers? All the best with your new headphones that was released this week if you have an app that behaves like this. 

My Sonos system is showing the time in GMT when I check on my desktop app so the alarms are all incorrect as I am based in Australia.  I can’t find any way of correcting this.

Hi, Does anybody know how the alarms works on the Sonos app?When installed to the preferred time, frequency, volume and (in this case) Spotify playlist- It does not play. Previously I used the alarms on daily basis without any problems (old app version) /Tobias

My music library gone from phone app & now laptop - what can I do?

Hi,Until the app update i had no problem to listen to all the songs present in a folder. Now it’s impossible to play several songs in a row.For example : Library->folder→ “Various” I can’t choose to play all the songs from this folder. If I click on the first song at the end of it it will not play the second one.If I choose “Album” instead of “Folder” it works.Thanks for your help 

Hi Guys! I have LG C2 and Sonos configuration:Arc Sub 2 x Era 300Everything it’s working properly, but I want to be sure, that TV output audio is 7.1.4. How can I check that? Arc is connected via eARC hdmi and i’m using iOS.

So I run the Dolby Atmos or the 5.1 test from Apple music on Sony TV on with ATV. The Arc sound bar says Right, Center, then Left surround, Right surround but it never says L on the Arc sound bar. Do I have a problem?

Plex connects correctly. Browsing through Plex works too. But playing anything does not work at all.plex server is running locally on Synology with latest version. Sonos is updated to latest version too. i tried to play on any of my Sonos speakers  what am I doing wrong?

The Audiobook don't synchronize with the Storytel server. If I am away from my Sonos system and listen to my book on the Storytel app. When I come home and turn on the book on Sonos it doesn't continue, it starts from the beginning. The same happens if I in the middel of a book switch over and play some music. When I go back to the book it start from the beginning. It worked fine with the old software/app.

So I ordered the Sonos Line In Adapter, plugged it in, ran 3.5 Audio cable from Mac Mini m1. Sonos instructions which I bet are before the new app say selected line in as a source but I’m not finding that in the app. I’m sure I must not be looking in the right place. Any help would be appreciated.

Maybe I’m an outlier, but as a Sonos customer since the days of the ZonePlayers and CR100 controllers, I have a huge music library on a Synology NAS that I use primarily; I am not a big user of these “services” that the new app seems to put an emphasis on. After foolishly updating my app last night I was able, after much time and effort, to find my music library and play a couple tunes as a test. Ok, it worked. None of my carefully curated album art displayed and so I figured tonight I’d be posting a message asking if anyone knew why that was. Instead, tonight in my app I find that my music library is gone, gone, gone. Can somebody please explain how to get it back? The gear icon for settings is strangely devoid of much in the way of settings, including anything regarding the music library. It doesn’t seem to be a “service” but still, I looked through several pages there until giving up. I have the Windows-based app and it still shows the music library path properly configured so I am

When is added Apple Music, the first song played. Now it shows songs playing, with no sound

Roam 2 doesnt show as alexa enabled device. Is there a fix?

Sonos support writes the following on how to evaluate your network:"Understanding the Network Details section in the Sonos appIn the Sonos app, you can see detailed networking information for each product connected to your router’s WiFi network. Note that these details will not appear for Sonos products in a wired setup, products being used as home theater surround speakers or subwoofers, or a Sonos Move when in Bluetooth mode. Go to the  Settings menu and select the name of one of your rooms. Select the name of one of the products within that room. Under the Status section, select Network to see the network details for that product. At the top of the Network Details screen, you’ll see the name of the connected WiFi network as well as a signal strength indicator of Excellent, Good, or Weak."I go in under Settings, choose a room, choose the Amp there - and see no status section. It shows Connection - Wifi on and off. And “Visit Help Center”. That’s all.What gives? Where can I find t

The new app works on my phone but not at all on my iPad. If I’m out no one at home can access the Sonos!Any suggestions would be helpful - other than replacing Sonos with Alexa!!!!

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

I currently have a Sonos amp powering a two sets of outdoor speakers. Can I also connect a Roam wirelessly with this configuration?

The Sonos app (iOS) recently updated with a new layout. I can no longer enable/disable sub audio for my system. The toggle for it doesn’t seem to do anything, and if I toggle it off, leave, and return to the screen it shows as on again.I enable or disable my sub depending on whether my neighbors are around, and now I can’t control it. Suggestions?

I would like to see ALL ALBUMS ONLY for a particular artist, and after playing one, easily return to the list. I’m quite surprised I can’t figure this out.  Instead, I see a mix of singles and albums, and the list isn't as extensive as what I find in APPLE MUSIC library when going through that directly. Is this a missing feature? I used to browse in this manner with the previous app version.  Second minor point, I seem to get a conflated list when multiple artists have the same name (John Williams), but Apple Music itself will show multiple artists, and can drill down to their respective lists (by song or album).  I’m going to be real embarrassed if this is just a click I didn’t find...

Will the Beam Gen 2 allow my Sonos speakers to work with my tv

So I have had this since it debuted and I cannot get the sound right. Sonos recommendation for a turntable and everything. Any help? I am not the best with networking so it could be that! I am using Eros Mesh WiFi Routers 

Can I add 2 of these sets (sub + 2 rock speakers) to only 1 Amp and is it possible to keep 1 set as just a left channel and the other set as the right channel

Status light will not turn off. I have reset the controller and the system and turned the light off in settings but it will not turn off 

The new app is still not usable for me I'm on android so I'm using 16.1 , how do I keep my speakers firmware updated or can I ?