Contributor I

Answered

How to play songs from a folder of a music library (since app update)

Forum|Forum|2 years ago
May 30, 2024
20 replies
2408 views

Hi,

Until the app update i had no problem to listen to all the songs present in a folder. Now it’s impossible to play several songs in a row.
For example : Library->folder→ “Various” I can’t choose to play all the songs from this folder. If I click on the first song at the end of it it will not play the second one.

If I choose “Album” instead of “Folder” it works.

Thanks for your help

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Best answer by jgatie

Make sure you update to the latest app. This page says playing from folders was already addressed on May 21:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Show previous replies

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ChrisBeck57

Lyricist III

So where does that leave us? Forever unable to play the music files stored on my Mac?

That is not what the poster said, and you can still play files stored on your Mac You need to share the folder on your Mac, then add it using the “Networked device” button instead of the “My Music folder” button. Here’s a video detailing the steps:

Thanks, I did that and it worked, then all my music disappeared again. I’ll keep trying!

S

serban

Avid Contributor I

I updated to the latest app, but the “context menu” on folders was still missing.

For comparison (file vs. folder), here are 2 screenshots that I made, right after the update:

Needless to say, this used to work before.

So at least for now, back to the old app.

PS. (sorry, I have to vent-out somewhere, it’s the first time that I do).

I work in IT, and I would be ashamed to come up with such an “update” to a product that I work on.
I’ve seen products with bad products managers, I’ve seen products with no product managers, but I’ve never seen such an “update” being rolled-out.
It’s unbelievable what SONOS did...

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WolfHomma

Lyricist III

Thanks Chris Beck57 for explaining this mess. And unbelievable how Sonos can leave their customers in the dust. Not even a hint in the menu that the folder library feature is discontinued and will never be supported again. Instead we get menu options that make us believe that a folder could be selected if only some hidden change to the Windows system configuration can be made. Just plain disgusting! Folder access is the ONE reason why I bought my Sonos system in the first place.

The big question is now how can I get back to the Windows app that used to work? I have scanned the web for an answer and came up with nothing. Anyone out there who has an idea?

press250

Prodigy III

The big question is now how can I get back to the Windows app that used to work? I have scanned the web for an answer and came up with nothing. Anyone out there who has an idea?

Hi @WolfHomma, you’re absolutely correct that music libraries in the desktop apps is fubar. Hopefully this explanation helps you get your music library up and running …

And here’s a post from a few days ago with background/context on how we got here …

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WolfHomma

Lyricist III

WOW - IT DOES WORK!

I just spent 45 minutes waiting on the phone support line until a very helpful support technician answered and took control of my system. There needs to be a new ‘user’ added with privileges for the music folders to be shared. It was quite complicated, but apparently the process is described in the link I attached below.

Low and behold, after the SONOS PC app was finally able to ‘see’ my music folder system it took ca. 5 minutes to crunch the data (I assume it looked at each file in the subfolders).

In my iPhone app I can now add and access folders. Apparently, in different threads on this forum, this issue has been described as resolved, unbeknownst to others who get email updates to this very thread. There is the claim that folders will never work, which discouraged me. Apparently, folders (even on an external USB drive, like in my case) now work with some massive massaging of the Windows share/security settings.

Thanks to John, the support technician who helped me! Others who get stranded can try to call tech support which will take a lot of patience, but it’s worth it. In my case, the issue that had been bugging me for weeks has now been resolved.

https://support.sonos.com/en/article/share-your-windows-music-folder-with-sonos

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ChrisBeck57

Lyricist III

I’ve just seen this, interesting that the previously simple method of adding your music folder is “no longer supported”: The method described did work once but them my music disappeared and I’ve been unable to get it back. Is there some extreme sensitivity to sharing permission settings?

“This error commonly occurs when you’re trying to add a music library share using the Sonos apps for macOS or Windows, specifically when choosing either the “Music folder” or “Another folder or drive connected to my computer” options. These methods of sharing a music folder are no longer supported.

To fix this error, follow the steps below to add your music folder via its network path instead:

Manually share your music folder on your local network by following the instructions in one of these articles:
1. Share your macOS music folder with Sonos
2. Share your Windows music folder with Sonos
Add your shared music folder to Sonos using its network path.”

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Roger Noble

Contributor I

I’ve got the same problem. All my music is on a NAS. Using the old version of the Sonos S2 app, I could see all this music and play it. (It still works with my old devices on S1!). In the Sonos app. I can only see “Your services” (no sign of “Your sources” mentioned by others in this thread. I can no longer access my music library how can they take this functionality away. This is the major reason for having over £1000 worth of kit!

It seems Sonos want to make everything difficult!!

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WolfHomma

Lyricist III

Roger: Yes, painfully difficult, but not impossible. They explained to me that the reason for changing to SMB v2 or v3 is security. Not being a security expert, I have to take this at face value.

jgatie

I’ve got the same problem. All my music is on a NAS. Using the old version of the Sonos S2 app, I could see all this music and play it. (It still works with my old devices on S1!). In the Sonos app. I can only see “Your services” (no sign of “Your sources” mentioned by others in this thread. I can no longer access my music library how can they take this functionality away. This is the major reason for having over £1000 worth of kit!

It seems Sonos want to make everything difficult!!

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

P

PJJ

Contributor I

I’ve got the same problem. All my music is on a NAS. Using the old version of the Sonos S2 app, I could see all this music and play it. (It still works with my old devices on S1!). In the Sonos app. I can only see “Your services” (no sign of “Your sources” mentioned by others in this thread. I can no longer access my music library how can they take this functionality away. This is the major reason for having over £1000 worth of kit!

It seems Sonos want to make everything difficult!!

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

I repeat a post I have made on a thread elsewhere as it may help for those of you with a Synology NAS . You need to make sure you change the min SMB setting to v2 as well as the max SMB setting to get the music library to be retained.

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