Fix & Optimize

As the title says, I have a problem playing anything from Spotify. So far I have tried following:Connecting my Sonos Play 1 with wifi Connecting it with wire Restarting Sonos Restarting the router Deleting spotify account in Sonos appa and adding it again Deezer working perfectly Radio stations work perfectly Spotify on my phone works perfectly Spotify on my PC works perfectly If I try to play music from spotify app, it stucks at connecting to my living room speker and nothing happens Clearing the Queue didn’t helped Updated both Sonos and my application to the last versions Spotify free was tested mybe month ago and it was working, now i paid for premium and it doesn’t work

I am pleased to see the Alexa integration now supporting routines on Sonos devices. I have an Alexa “Good Morning” routine that plays my Flash News Briefing and when complete turns on the Radio and Lights in the Bathroom. If this routine is triggered on an Echo Dot it works well, if the routine is triggered on the Sonos device it plays the Flash News Briefing but does not turn on the Radio or the Lights. When the Sonos device plays the Flash News Briefing I never get the “this completes your Flash News Briefing” message that I get from the Echo device.Appreciate any thoughts or suggestions… spent way too much time on this already :) 

Hello all, I have been noticing a crackling (almost like fireworks) any time the movie gets really loud. I have only noticed it so far with watching Harry Potter on SyFy (Roku TV), but will update if I hear it on other platforms. Has anyone else noticed this? I submitted a diagnostic and will contact Sonos, but figured I’d also check if anyone has experienced this. 

if I start the day playing the radio directly through the songs App, I need to restart my Sonos Arc in order for it to register the tv audio thereafter. I’ve tried numerous set ups to make the transition from tv to radio but nothings working. Any ideas? My LG tv is a 49UB850v-ZD 

Recently sold my Sonos system without realising I needed to do a factory reset on them.  I had the old Sonos 1& the Sonos Play. I had linked them to my Amazon Alexa. Now I cannot play music through Alexa since it is still linked to my Sonos. Help!!

Playbar will randomly start playing. No alarms set. Happens at all hours of the day. Captured a diagnostic just for third time this morning.   

Can't group my speakers anymore consistently unless I unpair all speakers

I have been using Sonos One since 6 months without any problem. I started have a problem 2 weeks ago when I moved to a new flat and had to reset all the settings. I configured the device from the scratch and all looking good in terms of configuration. I use Spotify as a music service, I play music from my iPhone and send it to the device via Airplay. The problem is when I play a song after a while the device doesn’t seem to playing that song because I don’t hear anything however when I check the Spotify I see that actually the song is being played, and after like 10 seconds I start to hear the song again. So as a result I am experiencing some voice cut during the play.The router is located in the next room (almost same distance that I had in my old flat) and the device has a good coverage of WiFi signal. I use my iPhone, iPad, Macbook and smart TV in the same room, even far from the router and I don’t see any problem. I bought a WiFi repeater and put it almost next to the Sonos one and

Our Sonos Move sounds like it’s shoved in the back of a closet and covered in clothes. There is no depth to the sound anymore. The rest of the system sounds fine. Help. 

HiIf anyone can help...I have used Spotify for a couple of years.Just bought a Sonos One SL and downloaded the Sonos App.I transferred my Spotify stuff into the Sonos App.. This includes a couple of my own playlists.When I press ‘play’ or ‘shuffle’ to access my playlists, a message comes up, ‘Unable to add songs to the Queue’. Therefore, I am not able to listen to my playlists!Does anyone know what I can do about this? It seems a strange problem. Thanks for your time.D

Just this year, My Play 1 has started to interrupt songs.  I am using it wirelessly, on Holiday FM radio channel.  This has never happened before.  I’ve checked my download speed and it is 5 mpbs.  But the speed has never been a problem in the past.  I am now ready to sell it for 25 $ and buy a BOSE. Nabil

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

Hi!I would like to pair my Sonos Arc with my iPad 4. I’ve set up everything but it seems the app can’t play the music. The streaming is not working at all! I’ve already tried deleting the app and reinstall it, but the same problem happens. How can I be sure that it’s not a network connectivity issue?

It was suggested that I place the Arc at the front edge of the cabinet it sits on versus in the middle of the cabinet. What do you say?

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected  only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

My music stops playing on Sonos speakers and reverts back to the Line-In on the Play 5. It’s completely random. Sometimes it won’t do it for hours, sometimes it does it every song.Sonos is convinced it’s wireless interference. I suggested what I think is the problem but they did not think it was the case.This issue is present in multiple streaming services from multiple devices. I have removed the Wi-Fi pods from my home. Issue is still present. I have cabled one speaker with ethernet and the rest joined the SonosNet (which I won’t be able to do regularly due to the nature of my home). The issue is still present. I have a record player connected to a pre-amp which is connected to the Play 5. How is it possible that the preamp is triggering the Play 5 to think it should use Line-In, thus - stopping the streaming service from playing music? Even though nothing is playing on the turntable? Unplugging the pre-amp appears to have fixed the issue. Turning off Autoplay but leaving it powered

I'm listening to my TV through Beam. I use Alexa to switch to play some music via Tidal. I cant seem to figure out how to get back to audio from the TV. I've tried “Alexa stop music,” and “Alexa play TV sound” and various iterations of this. What am I doing wrong? Is there an Alexa command for this? Thanks!

Hi,I have a Beam connected to ethernet. When the Beam and my Sonos One are the only devices turned on, the Sonos One automatically joins Sonosnet via wireless, all good. But as soon as my Move is turned on, the Sonos One switches to Wifi (WM:1). The Beam is on my Living Room while the Sonos One and Move are near each other in my Bedroom. Is it possible for Sonos One to join the Sonosnet when it's near a Move? I know the Move doesn't support Sonosnet, but I don't understand why the One also needs to be in Wifi.

Hi Sonos Community, So my early experience with Sonos & Amazon Alexa are far from impressive; she doesn’t listen, when she does its often having to repeat myself, she will sometimes when music is off, she will start playing randomly the music she was last playing…  Now while i appreciate the sound improvement of the Sonos, the integration with Alexa is far from impressive. . .  On scan of forums, the usual gripes by other users, so is this ‘experience’ i am getting as good as it gets?   AND while i have yet to do the deregistration of the service, i’d challenge why deregistering a service via an app is going to fix these ‘intermittent’ issues . . . happy to try, but i’d be pleasantly surprised if this is the issue. . .  my bigger concern is how well Sonos & Alexa actually get on . .. at the current rate of success, it will be going back which would be real shame as all but Alexa works well..  PS - i am doing nothing more than requesting radio via bbc service (uk); but i can’t b

I feel like I've tried every fix that's recommended, but no luck. When trying to add Google assistant to my Sonos App, the process seems to work perfectly, but after the process is complete, it does not work and it doesn't show up under Voice Services in my Sonos App. Even after it says it was successful. Additionally, the Sonos Playbase does show up in the Google Home app, just not in the Sonos App. Bottom line, Google Assistant doesn't work. Everytime it says it's successful, but never shows up under Voice services (in Sonos App) when I click "Done" from my Android phone. How do I fix this?   Ps. I've tried changing room names, removing music services, starting from scratch, etc.

I own a Sonos speaker, and my landlord has like 3 speakers in his part of the house. I'm trying to connect to my own speaker but it's only connecting to my landlords speakers, I cant find my own. I've tried resetting both the speaker and the app, but nahh. How can I stop this from happening? Also, can I prevent him from seeing my speaker even if we're on the same WiFi? I am SO annoyed! Please help! 

Hi,Just installed a Asus Aimesh Wi-Fi system based on 2x XT8 routers.After that my Sonos speakers dissapears from time to time and playing music works a couper of second or minutes before stoppning.Ive reserved IP addresses for all sonos speakers, but that did not solve it either.Ive also factory reset a couper of speakers, but still the same. All my other devices works flawless on Wi-Fi.Any one else experiance this?

Having issue with music service from Spotify keeps dropping and hard to initialise to play.Have Sonos ConnectAmp, Sonos 3 and 5 with two new Symfonisk.One symfonisk is more difficult than the other, this keeps me thinking if this is a HW issue rater than SW issue.Wifi coverage is good with Aruba Instant. Sometimes the app opens on iPhone with only Sonos Connect:Amp as choice.Sonos Case ID = 509267816 and 394517229

I have a Beam connected via wired (router -> relay -> Beam). Plus a Sonos 3, also wired (router -> Sonos 3). The house has a WiFi network from the router and it all works fine.I'm trying to connect another Beam which is in a garden room, that has a wired TP Link bridge (router -> TP Link -> Beam). The TP Link also has a wireless network, that has a different name to the house.I'd expected the Beam to be found by the Sonos system, because they're all wired to the router. But no joy - when my phone is connected to the garden room WiFi network, it can't find my Sonos system. I'd settle for creating a new Sonos system for the new Beam, it doesn't need to interact with the other Sonos products.I managed to get it working by setting the new Beam up wirelessly in the house, then moving it to the garden room. But when I'm on the garden room network, the Sonos app sometimes finds the Beam (but not the other products), or can't see any products. The hit and miss Sonos system conne

I was having app connectivity issues so decided to upgrade to S2. Since then nothing but problems. through the app my speakers are rarely found, but they are through Spotify!whenever I open the app most of the lists are greyed out, and after 30 seconds or so it says it is unable to find my system; but Spotify finds it!As I’m typing this my speakers are going on and off.I’ve ripped the boost out of the router but the speakers are still playing intermittently and I can’t stop the music!!!!I invested in a boost some months ago and all my issues were resolved…...until I “upgraded” to S2.  any ideas?