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Mh0108
Contributor I
December 21, 2020

Sonos Connect

  • December 21, 2020
  • 4 replies
  • 73 views

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

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    4 replies

    Airgetlam
    Airgetlam
    December 21, 2020

    Unplug all Sonos devices from power.

    Reboot your router.

    Plug the Sonos devices back in to power. 

    Bruce
    Mh0108Author
    Contributor I
    December 22, 2020

    That worked for maybe 20 minutes, then it was unable to connect again. 

    Mh0108Author
    Contributor I
    December 22, 2020

    I just noticed the Ethernet lights on the back aren’t lit. I’ve tried multiple cords but no luck. 

    Airgetlam
    Airgetlam
    December 22, 2020

    Hmm, that means it wasn’t what I thought it might be. We’ll have to wait for a forum moderator to look at the diagnostic you listed. Or you could call in to Sonos directly. 

    Bruce
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