Contributor I

Sold Sonos System without doing factory reset, need to de-register speakers from Amazon Alexa how do I do this?

Forum|Forum|5 years ago
December 23, 2020
5 replies
193 views

Recently sold my Sonos system without realising I needed to do a factory reset on them. I had the old Sonos 1& the Sonos Play. I had linked them to my Amazon Alexa. Now I cannot play music through Alexa since it is still linked to my Sonos. Help!!

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With regard to Alexa, removing the Sonos skill within the Alexa App will break the linking between the two accounts.

Remember: Sometimes Red Wine helps :)

Contributor I

It breaks the link but Alexa is now saying “Sorry Sonos is offline”?

Contributor I

I need it to just use the Alexa speaker.

I need it to just use the Alexa speaker.

Can you open the Alexa App>Devices>[select your echo device], in the Connected Devices section please change the Speaker setting to Built-In Speaker.

Remember: Sometimes Red Wine helps :)

Contributor I

Sorted!

Go to - Devices, all devices, clicked on rooms showing speaker icons & deleted them

Also disabled Sonos skill.

Thanks to all who responded.