Contributor I

WiFi connection issue

Forum|Forum|5 years ago
December 22, 2020
8 replies
160 views

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

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UKMedia

You have two options:

1/ Change the Wi-Fi name/SSID and password on your new router back to the settings on your old router. Or;

2/ Connect each of you One’s to your router with an ethernet cable and change the wi-fi settings within the Sonos App.

Remember: Sometimes Red Wine helps :)

ratty

Whoa. Wiring just the satellites is not a great idea.

I suspect the new router SSID somehow didn’t propagate to the Ones. Although they’ll attach to the Arc’s own signal in use, when they boot they may need the router SSID temporarily.

I would wire the Arc temporarily then boot the surrounds. If that doesn’t work, factory reset the surrounds and re-add them.

H

Holly70Author

Contributor I

Ok thanks for the swift response. I connected the left speaker to the router via Ethernet. I disabled WiFi, but now the app doesn’t recognise the left speaker. When I try an reconnect it to the system it says it is not connected to WiFi. Perhaps I just simply do a factory reset on each Sonos one. Have you a link for that?

ratty

Do not disable “WiFi” on any of your Sonos units. It will only lead to trouble. Re-enable it.

If it’s not convenient to wire the Arc temporarily than reset the Ones and re-add them as surrounds. See https://support.sonos.com/s/article/1096 and https://support.sonos.com/s/article/2927

H

Holly70Author

Contributor I

Ok when I returned the left Sonos one to the living room it is now recognised in the system but still no WiFi connection or sound

H

Holly70Author

Contributor I

Hi ratty. Ok I went through the factory reset and reconnected the 2 S1’s as surrounds. But there is still no sound and the white line is solid

ratty

“White line is solid”? Could you explain?

H

Holly70Author

Contributor I

Hi ratty, I went through the whole process again and it has worked this time. Thank you for your help. Re the white line, the indicator on the arc is 4 dots, the indicator light on the ones is solid. I mistakenly thought they should be dots as well.
thanks for your help

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