Fix & Optimize

I have the GEN 1 Sub as part of a whole house of Sonos products. The Sub is intermittent when playing. I drops out during music playing.I’ve disconnected it and re connected it to the system but no change.Any thought s would be gratefully received.

I’m experimenting with removing my Boost from my system and running on my home Wi-Fi network. When I take out the Boost and restart my components the app no longer recognizes my system. Is this normal? Must I set up my system again as if it’s a new system?

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Hey everyone,With the new app update im working if it's now possible to “Play all” music from a specific artist in Apple Music. On the standard Apple Music app, there is a play button when you go to an artist and it will play all the artist music. In the Sonos app, it only pulls up albums and then you have to choose an album. Is this a Sonos thing that can be updated in the future or is this an Apple Music thing?

Bonjour à tous ,je désire brancher une barre de Son Arc et son systeme complet Home Ciné 5.1Mais j’ai un video projecteur Dangbei Mars 02 ,qui se trouve à 2 mètres de l’écranDevons nous obligatoirement brancher la barre au Video Proj et donc avoir un fil de 2 mètres au solou est ce que ça peut fonctionner en Bluetooth? Moderator edit:Google Translate- Hello everyone, I want to connect an Arc Sound bar and its complete 5.1 Home Cinema systemBut I have a Dangbei Mars 02 video projector, which is 2 meters from the screenDo we have to connect the bar to the Video Proj and therefore have a 2 meter wire on the ground?or can it work via bluetooth?

Since the 80.03.07 update I no longer have sound coming out from my Sub Mini. I have reset it several times and reconnected it. It connects fine and I can pair with my Arc, but there is no output from it. 

Amazon music won't play through my Sonos system.

 No atmos on prime with add free

I have 2 Wi-Fi connections available in my house, I want to change the router my Sonos One and Sonos Move connect to. I can’t seem to do this easily as they are connected to one of the networks already.  does anyone know how I can change the network they are connected to when the current one is still active? 

Android Sonos wont load past term condition there is no option to move on. I was forced for the update and everything stopped working. Like most rubbish apps a reinstall fixes this. No this made it worse  I now have no options but to select which country terms and conditions and that is it will not proceed from there. I now have a phone that i cannot operate any of my sonos devices

Morning All First post Got a new hub from BT and went to set up my system found both items Play one and Beam but not showing in the app, when i ask to join existing system it shows my my hub and says nothing on the system. I then ask it to join a new speaker finds the speaker via the app but when going through the set up it says to join a sonos wifi then it fails same with the beam, tried with ethernet cable again finds the two items but still not showing on the app. when i can get it to show on the app via ethernet it says for me to log in as the user so i can add it which i am logged in now really confused, oh and alexa doesn’t work either  thanks in advance 

HiI have a Connect Gen 2 which I'm trying to upgrade for use in the Sonos 2 app. The app finds the Connect and I follow the on screen instructions. It gets to a stage where the app says "Press the button with the flashing light", in the app this looks like it should be the play/pause button but the buttons on my Connect do not have lights. How do I get past this stage please. Thanks  John

i âm using 4 Pair 3 speakers that are all connected to same Network. but for some reason one or more of the speakers seems to disconnect from the network and for no apparent reason. the system has become fragile and i don’t know why or what i can do to improve the set up

HiI have problems playing my sonos playlists. The boxes go off and on and sometimes they don’t play at all. We have a restaurant and it is extremely irritating. Can somebody tell me what to do? I am a total technique nitwit. Thanks 🙏 

Hi all,I have recently moved house but retained by existing internet (same company, router, wifi password etc).The airplay mode was working fine but I wanted to set up my Sonos One to ring when my Blink doorbell was pressed so entered the app to add this functionality. The Sonos was missing so I went to set up the product again.Despite numerous attempts, including multiple factory resets, factory reset of router, using an ethernet cable, updating network setting etc, nothing is working. I have spoken with Customer Support and they were unable to help. All other wifi/LAN connected products in the house are working fine - its only the Sonos that refuses to connect.The Sonos sound quality is excellent, but the functionality and app are unbelievably bad.I would appreciate any guidance or advice you may have,BRChris

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme? Mvh Petr Moderator edit:Google Translate- For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and n

I was recently gifted the Sonos Amp, which I have the option to return. The idea behind the gift was that it would enable me to play my vinyls through my current Sonos setup.For context, I currently have an old Technics SL1200 (no phono preamp) that I’ve never used, and an existing surround sound system comprised of the Arc, Sub and two Ones that I use with my TV and for music. I also have an OPPO UDP-205 4K Audiophile bluray player with a built-in DAC. I’ve been told it can be used as a preamp—not sure how good it’d be for that though. How can I integrate the Technics TT into my system? As I’ve no plans to get passive speakers in the near future, is the Amp redundant? I’m also open to purchasing additional products if it would mean a significantly better listening experience. 

HiI am trying to add my iTunes library from my Apple Mac and I keep getting the following message I have looked online and tried everything that I can find it starts to add then just stops the drive is online and never drops.  

Hello there,I do not want to rant.I got a question: is someone else experiencing trouble with plex-playlists?I can not add them as favorites anymore. Everytime I try, the first song is shown as a half-transparent icon, which can't be clicked. It only can be deleted.Is there another app which manages to add to new favorites? Is there any kind of workaround?I am very thankful for any help. And I am just tired of things not working. I'm not even mad. I'm just disappointed.

I’ve got a few sonos products with mics, and i have added alexa as a voice control in my sonos account. I have also reauthorised the sonos skill in the alexa app.  one of my moves stopped responding at all to alexa commands.  when i go to the voice control settings and try to add alexa back to the move, i get the error ‘some of your products are not connected/online, please connect and retry’.  for context, i have removed a few speakers from my system. But they are not showing up as upgrade options in my account.  any ideas?

Sonos Ace don’t have an idle trun off and trun on again when wearing?

Hi I’ve had my Sonos speaker connected to my wifi and app for over 3 years. A few weeks ago my speaker disconnected from the app, I’ve constantly been trying to connect by device back up to the app but having no luck and it’s not being detected. I’ve tried up plugging the device, restarting it, unplugging and resetting the wifi. The thing I most recently tried was deleting the app and redownloading it, my device did show as already connected to my wifi, however still then asked me to add speaker. I then tried to delete my device off my wifi however the ‘System settings’ button won’t work to allow me to do this. Has anyone else had this issue and found a fix?

Bonjour à tous.Je suis détenteur d'une beam et deux one sl pour le surround.J'aimerais déporter le son de la TV via les one sl et les déplacer de derrière mon canapé jusqu'à la table de la salle a manger car nous sommes trop loin et devont mettre la son de la TV assez fort ce qui est désagréable.De plus, je ne souhaite plus utiliser les one sl en surround car mes enfants passent leur temps a les faire tomber.Je fais cette demande car via l'application j'ai l'impression que je ne peux qu'utiliser les one sl en surround et non en complément de la beam.J'espère avoir été clair.Merci pour vos réponses.Bises.

I was recently gifted the Sonos Amp, which I have the option to return. The idea behind the gift was that it would enable me to play my vinyls through my current Sonos setup.For context, I currently have an old Technics SL1200 (no phono preamp) that I’ve never used, and an existing surround sound system comprised of the Arc, Sub and two Ones that I use with my TV and for music. I also have an OPPO UDP-205 4K Audiophile bluray player with a built-in DAC. I’ve been told it can be used as a preamp—not sure how good it’d be for that though. How can I integrate the Technics TT into my system? As I’ve no plans to get passive speakers in the near future, is the Amp redundant? I’m also open to purchasing additional products if it would mean a significantly better listening experience. 

Deezer first page doesn't appear since last Sonos app update.Tried to reinstall app. No differenceAppears on our Android and IPhone devicesAppears in our two appartements having different systems…The search works but it's extremely annoying.. None of the favorites menus are loading..Sonos new favourite. Massage appears!!“! SOMETHING WENT WRONG “