Contributor I

Answered

Android Sonos wont load past term condition

Forum|Forum|2 years ago
June 18, 2024
9 replies
246 views

Android Sonos wont load past term condition there is no option to move on. I was forced for the update and everything stopped working. Like most rubbish apps a reinstall fixes this. No this made it worse I now have no options but to select which country terms and conditions and that is it will not proceed from there. I now have a phone that i cannot operate any of my sonos devices

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Best answer by Corry P

Hi @michaelw3

We have now identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

jgatie

You need to scroll down to the bottom of the terms before the accept button will then allow you to click it.

M

michaelw3Author

Contributor I

it does not scroll

Corry P

Sonos Staff

Hi @michaelw3

Welcome to the Sonos Community!

I’m sorry to hear of the issue you’re having with using the Sonos app on your phone!

Could you please let me know the details of your phone? Make, model, Android OS version, etc. Thanks.

If you can screen record the situation and upload it to a file sharing site or to YouTube (be sure to make it public), leaving a link to it here, that would be extra useful!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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michaelw3Author

Contributor I

my phone is a Samsung galaxy s24+

Corry P

Sonos Staff

Hi @michaelw3

Thank you for those details. Just to be sure, have you tried scrolling down by touching the screen at different points?

Also, I’m a little confused by the following: “I now have no options but to select which country terms and conditions”. Are you being asked which country you are in? Can you please provide a screenshot?

As nothing else is working, please try the following:

Uninstall the Sonos app
Restart your Samsung phone
Reinstall the Sonos app
Try again

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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michaelw3Author

Contributor I

I have tried all the suggestions still not working. There should be an option to install a previous version as the current version has caused loads issues for people

Corry P

Sonos Staff

Hi @michaelw3

I can now only recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Sorry I couldn’t be of more help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @michaelw3

We have now identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

michaelw3Author

Contributor I

There was no zoom or enlarge setting. I had to factory reset my phone to get the app working again. Still have issues with the app having to reconnect to my system each time I use it. The app has been absolutely awful since the forced update as can be seen by the amount of complaints in the reviews 🤬

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