Fix & Optimize

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

This may have been answered elsewhere but I can’t seem to find it. My problem is when we turn on the TV all the sonos speakers go on and the sound is weird because it’s coming from other rooms and creates almost an echo sound. I have to go into my sonos app and deactivate the other speakers to let us hear just the playbar.  Then later when I want to listen to music I have to go into the Sonos app and reactivate the other speakers.  It’s cumbersome - I’m sure there’s another way.  What I’d really like is for the playbar to activate when the tv is on and only the playbar.  The other sonos speakers should activiate separately when I want to listen to music.  How do I separate them?

I will recommend that none of my friends buy Sonos because your latest update is so **Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hey all,My current home theater is powered by a receiver with an Apple TV 4K/Nintendo Switch/PS5/my current speakers outputting via HDMI to my television.  I’ve connected my Arc/dual 300s/ sub and they can play Sonos Radio and my connected music services fine, but I can’t get the television/receiver audio to play through the Sonos speakers. I have the receiver into an HDMI port on the television, and the Arc plugged into the HDMI ARC port on the TV. I’ve also set the television to output audio via the HDMI ARC port, but no dice.  Am I forgetting something obvious? Thanks in advance!

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

How to remove two ERA 100’s as the surround speakers and change them with two ERA 300’s?  Currently I am getting an error message- and I am unable to remove the ERA 100’s as the surround speakers?!My ARC/ system is up 2 date.

How do I connect Sonos model PLAY:5 to my iPhone 15 Pro Max

I have an audio device plugged in to the line in port on my Era 100. How can I change the autoplay settings for this line in source? The Sonos support pages say that this setting should be available for all line in devices, but I’m not seeing it in the settings for the device it’s plugged into. I’m wondering if this was something that is no longer available on the updated app?

Would Australian Sonos speakers including  Play1, 3, 5, Playbar & Sub be able to be used in the US if power adapters for the US are acquired? 

I can't connect to deezer since the new app version.... The message received: a problem happened.…It never happened before this new versionPlease find a solution quickly. It is happening many timesAnd it is not a connection problem with Sonos as at the same time, Sonos is playing music from radio app  

Hello I am unable to accept New conditions !

What soundbars are compatible for the S1 system ?

Why doesn't my gen 3 subwoofer and sl speakers connect/pair using my sonos app I've tried everything wifi is working properly my phone is working properly what's the main problem with the app finding my speakers 

How to connect multiple era 300 in a single large room for surround sound?

Where in the jumble of S2 menu items is there a section to Add a Music Library.? There's a new menu item to Add a Headphone (???) but nothing to add a NAS. BAMBOOZLED - BAFFLED - and BEWILDERED

I bought Sonos Arc, connected it, installed the App. I configure it, everything goes fine, error 1101 appears - it cannot update the device, I try again, it can't be done again, it says it adds a new system, but it doesn't add it and I don't have any device on the list, I reset the device, router, etc., nothing helps

I have a big open plan living space with a TV in the corner, and a great Sonos audio set up for music.The Sonos system is 2xOne’s set up as a stereo pair, linked to a Mini Sub.  And in addition there’s a separate Sonos One on the other side of the room just putting out a mono signal.  When I play music through this set up (which is in essence 2 Sonos systems linked together), it sounds fantastic and the sound covers the entire room, where ever you are. Love it.  I could upgrade the 2nd system to a stereo at some point, but frankly it all sounds great already. Now the TV sound is crappy, I know that.  I was watching the Glastonbury coverage the other day and the TV wasn’t up to scratch for music.  So I had a ridiculous set-up whereby I played the video on the TV with the BBC iPlayer app (volume turned down), and then used my phone to stream the audio through the Sonos system, again using the BBC iPlayer App.  Obviously, this is a silly way of doing things and the video & audio were

ERA 100 is connected in stereo + GEN3 sub.Today I updated the Sonos App (Android) and I noticed that the subwoofer is much quieter than before. Regardless of whether I'm listening to music or watching movies on 5.1 Netflix. I boosted the sub to +10db but that just doesn't work well.ERA 100 and ARC work well.I uninstalled the whole configuration and reinstalled it, but nothing changed.It seems that the problem is in the SONOS 2 upgrade!

I would like to know  if or when the Headphones will operate together with my good old playbar. Thx

Hi, as mentioned in the title, I currently have a problem connecting my WD nas (My Book World Edition II) to the Sonos app. First of all I would like to say that in the past my nas connected correctly to Sonos and I have never done an update of the fimware or settings of the nas. After an update of the Sonos application the shared music library has disappeared from the application and I can no longer reconnect the nas. However, I have searched the nas settings to see if there are any problems with smb1 support but I cannot find anything about it. All I can say is that before the update everything worked and the nas configuration was not changed. As a side info, I can correctly connect to the nas from my Windows10 system. Thank you in advance

Kan sub niet toevoegen. Arc en five werken goedAls ik de sub wil toevoegen dan sluit de Sonos app. Ook maak deze automatisch een tijdelijke sonos wifi verbinding wat ook niet werkt. Sub reeds gereset. Lampje knippert groen-witHoe dit op te lossen? Moderator Edit: Google Translate- Cannot add sub. Arc and five work wellIf I want to add the sub, the Sonos app closes. It also automatically creates a temporary Sonos WiFi connection, which also does not work. Sub already reset. Light flashes green-whiteHow to solve this?

Hello all,I have 4 Sonos devices. A Ray, 2 one’s first gen, and a move. The ray is connect to the tv and works great. The Sonos move has no problems and the 2 one’s connect well as a stereo pair. However when i try to connect the two one’s to the ray as surrounded sound it all falls apart. They will connect just fine and then they both disconnect and say not connected. After this happens they won’t play sound at all and won’t re connect without a factory rest where I can make them a stereo again. I am in an apartment with Whitesky WiFi. I think I might need a travel router but I don’t get why everything else works up until I pair them as surrounds so I wonder if it is something else. 

I'm trying to connect my sonos one sl and sonos beam and I continue to have the same issue with both. I get to the end and it tells me it's having trouble updating the device. I am also getting error code 1064 and error code 1106. Thanks for any assistance

I have reset my speaker multiple times, uninstalled and reinstalled multiple times and still gives me a update error and wont let me connect my speaker to my app.

We just purchased the Sonos Ray soundbar, during setup and update, we are getting error code 1014 through the cell phone and error code 30 with the laptop.  I got cut off during chat and sending diagnostics and then lost my live chat.  I’ve rebooted the Ray, router, 5 times.  It hooked up by ethernet cable to the router which is right next to the speaker at the moment.  We have the eero Pro 6E mesh system.  How do I get this to go through so we can use the speaker?  about to return it and get a different product.We sent in diagnostics twice now.