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Contributor I
June 7, 2024
Question

Sonos Arc - cant Add to Sonos App

I bought Sonos Arc, connected it, installed the App. I configure it, everything goes fine, error 1101 appears - it cannot update the device, I try again, it can't be done again, it says it adds a new system, but it doesn't add it and I don't have any device on the list, I reset the device, router, etc., nothing helps

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3 replies

Gabriel Z
Enthusiast II
June 17, 2024

Hey @piotr8484,

Welcome to the Sonos Community!

Sorry about the late reply, but I can see in our system that you were able to resolve the issue by contacting our technical support.

Hope you continue enjoying music and TV on your Arc!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist I
June 17, 2024

Hi Gabriel,

I have exactly the same issue. Not sure how to resolve it. I’ve tried everything I can think of. 
 

regards,

AJ

Lyricist I
July 6, 2024

Hi

I also have the same problem. 
Can you please post a solution?

Thanks

Alex