Fix & Optimize

I know there have been other threads with this same question, but none of them have resolved the issue for me. My play 5 was working well for a year or so, when suddenly it just stopped. I factory reset it and reset the app on my phone, which finally let me get it working on LAN. No matter what I try though, I can’t get it to accept my wifi password (which I have 150% confirmed is correct, typed correctly, etc). I have already confirmed:Signal is good, as it is literally 2 feet away from my access point Access point is putting out both 2.4 and 5 Ghz signals speaker works perfectly when wiredUnfortunately I can’t actually get in touch with Sonos support. I have tried calling and their chat feature, neither of which actually put me in contact with anyone.Does anybody have any suggestions on where I should go next?

Hi,I just set up my Sonos One, adding YouTube music and Google assistant.It doesn’t work right at, it’s very annoying.I say “hey google, play X by Y”Is then plays some stupid random song I never asked for. If I look what has happened it has found some playlist (not one of mine) called “Mix X’ and started to play the first (of hundreds) on that playlist!!Example;I say “hey google, play blue monday by new order”And i hear small town boy by bronski beat!!!!!!!!!!!!! wtf!!If I look in the Sonos app, I see it’s decided to play some random playlist called “Mix Blue Monday” of which smalltown boy is first track.Btw, after I have ask it (as above)“sure, playing blue monday on your tube music”, then plays fade to grey by visage,

For well over a year I was a fairly happy Sono’s owner.  11 speakers, 4 rooms and a Move - everything usually worked and all was well.  About a month ago that all changed.  During a storm we had our power flicker a few times (every device plugged into a surge and my media room is on its own surge - nothing damaged) - long enough to clear the clocks on a few things but not long enough to start the generator.  From that day I have spent 30+ hours trouble shooting my system to get it back.Let me confirm every speaker can connect and play but not at the same time - 9 out of 11 is the best i’ve gotten so far.  Beginning to think this is part of the iOS issues recently listed but not corrected?I have read just about every forum and help file but have reached the end of the line.  You might ask “have you contacted support?” and the answer is I have not.  I have had only one support experience with Sono's but it is scared in my brain as being one of the worst support experiences I have ever ha

Sonos Arc sound cutting in and out.Connected to a Samsung arc hdmi input and the speaker makes a clicking sound and reduces the volume to approx 10% eveytime I increase the volume.All devices connected to network hardwired so not down to a weak WiFi connection.Tried a hard reset on all devices including network, seems to be OK for a couple of minutes then reverts back to the issue.Any help appreciated.

using sonos 1 app for my play 5 first genPandora and others work fineSongs "on my device" were working fine from 128gb SD cardRemoved SD card, added 5 more albums from PC, now tablet says "this song no longer on device".Says same for new songs added and original songs I've played for weeks from same SD card.Have Uninstalled, reinstalled app. Picture of albums and list of songs show. No play.

I have 15 Sonos speakers including two Beams. I initially got the Beams due to Alexa integration. However, I have now given up. I have deactivated the voice assistants on my Sonos/Alexa devices (Beams and Sonos Ones), and have installed Echo Dots next to the speakers.I have have two major issues. First, Alexa’s voice volume renders Alexa useless for interaction because she speaks too softly to hear.  There have been numerous threads about this over the past few years, yet the issue remains. A recent post here indicates that your engineers were unaware. LOL. They must be new hires since it has been an issue since day one.Second, so many Alexa capabilities are not enabled, such as communications.So my recommendation to those who like Sonos and use Alexa is to use separate devices, because Alexa / Sonos integration really is poor.

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic. 687929381

Some more background I am using youtube premium account and I use the same account on a harmon cardon citation device with google assistant and my personal phone. Youtube premium support up to 10 devices and so I configured google assistant on the sonos move.  harmon cardon citation device is about 20 feet away from the sonos move and separated by 10 walls. The point being there is no interference. I ask the same questions to google on sonos move and it doesn't know the answers! however the harmon cardon citation device can *google* and get me the answers!  Even small things like “play instrumental jazz music” does not work on sonos move. The error I get back from sonos is “Sorry I can’t find what you asked for”  “Play soft rock music on youtube music” the response I get back from sonos is “Sorry I can’t find what you asked for”  All of this does work on the harmon kardon citation devices!! This is ming boggling to me I verified my youtube account credentials on the app, ensured google

After a week of trying to fix an errant Sonos One Gen2, that keeps going offline overnight, I am no further forward.I’ve had some excellent support from the Sonos community on here, with some great suggestions but alas none of the suggestions have worked.I have even swapped the speaker over with an existing speaker - the fault remained and no problems with the good speaker that was proved to the ‘problem’ room. i.e. it is the speaker at fault, not where it is located.Sonos customer services have been woeful, and are refusing to replace the speaker despite it being proved beyond reasonable doubt that there is an issue with this particular speaker.  I have spent thousands on Sonos kit and would have expected better.This morning’s classics included the call centre suggesting the problem is that I have an alarm set on a speaker in a different room, and then I have too many speakers - I have 14 versus a max limit of 32.I’m thinking that there is an issue with the Gen2’s - one of the communi

Hej!Har en Google Home mini och diverse Sonos. Jag försöker lägga till Google assistant i Sonos appen men går ej. Jag gör följande : Sonos appen Inställningar → Tjänster → Röst / Lägg till tjänst Google Assistant → lägg till Google assistant  “Ett ögonblick  Det kan ta några minuter."“Google Assistant är redo att användas med Sonos" Men tjänsten dyker aldrig upp i sonos appen under Tjänster / Röst.  Jag kan lägga till Sonos inne från Google assistant /Google Home. Så jag får upp rummen etc. Kan styra Spotify från Google home mini och streama till Sonos.Men kan inte styra Sonos native från Google home mini och tjänsten dyker alltså inte upp under tjänster i Sonos appen. Någon som vet vad som är fel? Tack på förhand!//Fredrik    

Hi There, Since shortly we own Spotify Family Premium and we added a Beam to our current network. It works amazing however we noticed that Spotify can only be streamed to Sonos via the Main Family Account. All family members cannot acces the Sonos via Spotify. I made a diagnose report and its 1692571687Help would be really appreciated! ThanksSander 

I just purchased a Beam for my (modest) home theatre set-up, and I’m quite enjoying the idea of jumping deeper into the Sonos ecosystem. I’m debating purchasing a pair of Ones to improve my experience of music while roaming through the apartment (i.e. by placing one in bedroom and one in kitchen). But, this feels a bit too luxurious for my annual income, so I’m looking for some extra value-added. Would it be possible to use this pair of speakers in a modular fashion? I.e. during the day, they could be set-up in different rooms, but at night (or when needed), they could shift into position as rear speakers in a home theatre surround sound system (albeit without the Sub)? Would this kind of a flexible/modular system be simple enough to maneuver through the app? Or is the process of identifying speakers as part of a surround system a bit more time-intensive / cumbersome than I’m imagining? (And, more specifically: is it possible to set-up surround rears without having a Sub as part of the

every few days my sonos ones become unable to connect to.  They can be working one minute, then disappear the next.   I reset each unit and it works for a day or two, then gone again. Is this your way of trying to force everyone to S2.  Very frustrated with the product last several months.

Hi, I’m trying to use my bass guitar combo as a sub using the subwoofer output of my connnect:amp but, when I plug it in, the connect:amp doesn’t recognise that there is a sub connected at all.Is there any reason that this arrangement should not work in principle? If not, how could I troubleshoot it?i should mention I am using a cable with RCA connector at the Sonos end and a 1/4” jack at the bass amp end.

I have set up a new Beam with a Panasonic TX-P42X60B TV with Sky Q mini box connected. The Beam has connected via HDMI Arc & the sound works fine through the TV. I have tried connecting the Sky Q 135 remote to the Beam but it cannot be detected. I have tried the Sonos App & through the Sky settings to no avail plus changed the batteries in the remote. I have tried the original tv remote & that does not connect either. Do any suggestions please on what I try next, please?  

I received my SONOS Sub Gen 3 today, I connected it successfully to my Paired Sonos 5 Gen 2 speakers and all was working great. All speakers working brilliantly and in harmony. After an hour or so of music listening i stopped using the system. I came back to listen to some music a few hours later an no sound was coming from the SUB. I have tried all the trouble shooting like reset the network, disconnect and reconnect the speakers from/to the network, power off and powered back up etc yet SUB is still not producing sound. This is very frustrating

Hi I have multiple Sonos devices and have just added an Amp. When I look at the network info diagram to check signal strength etc. It's there but it's greyed out with no signal information. I've seen this before but can't recall what the fix is. Can someone help me out?Many thanks

[ Ceiling Height: 20’: Dolby Atmos ]Aug. 12, 2020 Dear Community Friends, In a conversation with Sonos Sales today, I understand that the Sonos Arc’s recommended maximum ceiling height is 14’. I am wondering if there a community member who has tried the Sonos Arc in a 20’ ceiling height environment - if yes, please share your experiences - if there was any degradation in the quality of Dolby Atmos, was it enough to warrant not investing in the product? Please advise. Thanks.

When will multiroom be available with Sonos speakers (with Alexa built in) and Amazon Echos?

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

I just purchased the ARC SL and have a 12 year old CD 5 disk carousel which has an ethernet connection which will plug into the ARC SL.  My question is will the ARC recognize the CD player and be able to play since the CD player has no WiFi.

I have a Playbar under my Sony Bravia TV, and previously set up pair of One speakers as surround L & R. They have been running well for over a year. I am running S2 app on an iPhone 11 with iOS 14.2. The surrounds have suddenly stopped producing sound whether from the TV or from streaming music set up within the app, even though they appear in the app under system settings and I can also see them connected to my router on the 2,4GHz WiFi...so they are on my WiFi network. I have tried the following: reboot of router, reboot of Playbar and the One surrounds, and to remove and re-add the surrounds in the app. During the re-adding process I can hear both surround speakers so I know they work as speakers, but it seems there is some communication issue. Anything obvious I am missing??My support diagnostic confirmation is 196722245.

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

Hi, since the new app none of my rooms or speakers appear on the app. I have tired every option give by the FAQ’s but still nothing. Attached cable to speaks and router, reset all speaks, resent app, turn power off for an hour overnight - nothing no more options left - help! 

I have set up my Beam with my Samsung tv and everything works perfectly except one thing!  I have connected the Beam to the tv with HDMI arc and, as mentioned the tv sound comes through the soundbar perfectly. I also can control volume with my TV remote control.  My problem is that after I turn the TV off and come back to it the next day and turn it back on to he TV reverts to using its own speakers. If I power off the Beam and then back on it reconnects and all is fine again, I don’t want to have to turn the Beam off and on every time though. Have I missed something simple??