A week of my wife wasted with an errant Sonos One Gen2. Disappointing customer service

After a week of trying to fix an errant Sonos One Gen2, that keeps going offline overnight, I am no further forward.

I’ve had some excellent support from the Sonos community on here, with some great suggestions but alas none of the suggestions have worked.

I have even swapped the speaker over with an existing speaker - the fault remained and no problems with the good speaker that was proved to the ‘problem’ room. i.e. it is the speaker at fault, not where it is located.

Sonos customer services have been woeful, and are refusing to replace the speaker despite it being proved beyond reasonable doubt that there is an issue with this particular speaker.  I have spent thousands on Sonos kit and would have expected better.

This morning’s classics included the call centre suggesting the problem is that I have an alarm set on a speaker in a different room, and then I have too many speakers - I have 14 versus a max limit of 32.

I’m thinking that there is an issue with the Gen2’s - one of the community suggested a faulty wifi card in the speaker.  That would make a lot of sense.  I am getting better technical support from this community than Sonos themselves.  I’ve bought my last Sonos speaker.

If anyone else picks up this post and has any ideas why my speaker is going offline overnight I’d be eternally grateful for any suggestions, although to be fair I think I have exhausted all possible options.

Thank you to those who have already made suggestions.  If only I was being shown the same level of support from those that have profited from my purchases.