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beendone
Contributor I
November 16, 2020

Samsung tab A 10.1 "song no longer on device"

  • November 16, 2020
  • 17 replies
  • 260 views

using sonos 1 app for my play 5 first gen

Pandora and others work fine

Songs "on my device" were working fine from 128gb SD card

Removed SD card, added 5 more albums from PC, now tablet says "this song no longer on device".

Says same for new songs added and original songs I've played for weeks from same SD card.

Have Uninstalled, reinstalled app. Picture of albums and list of songs show. No play.

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17 replies

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Simon B
Simon B
Retired Sonos Staff
November 21, 2020

Hi @beendone, thanks for the update. Sorry about what happened, Can you try choosing other location available for chat on that page?
Please, feel free to let me know if you require any further information. 

The Sonos community is always here to help.

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beendoneAuthor
Contributor I
November 27, 2020

Got some other speakers/app that aren't so finicky. 

Going to give these 2 play 5's to a friend and let him battle it out.

Wanted to try with phone tech service this morning so my friend wouldn't have any problems. Right.  Waited in phone queue for about 20 minutes, finally talked to a woman who was very nice for about 20 minutes, she had no answers beyond what this forum said, if that.  All of a sudden the line disconnected.

Perfect. Just awesome.

Another waste of time.

Many years ago I called tech support, about a week into owning these 2 play 5's. Answered phone right away, problem solved in 5 minutes.  Was great but somewhat expected from a product that is $$$. Sounds like profits are bigger with the new tech service provider. And it seems this problem cannot be solved. 

Amazing.

Simon B
Simon B
Retired Sonos Staff
November 27, 2020

Hi @beendone, thanks for the update and I apologize for what happened. If you can provide us a case number ticket then we can check what possibly happened with the phone interaction. 

Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

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beendoneAuthor
Contributor I
November 27, 2020

No number given.

Conversation/wait time 56 mins.

Today 11:16 am PST then click, all over. 

beendoneAuthor
Contributor I
December 1, 2020

For so many years I had been a Sonos customer with a couple Play 5’s and never any issues.

Just recently I grabbed the S1 controller off Google for this new tablet and was not concerned.

Ignored the reviews. I did what!?

I have moved onto another company’s speakers but as I now struggle to get the P-O-S to work for someone I’ve given the Sonos speakers to, I wish I’d have looked into them.

Hundreds and hundreds of recent reviews with the same problem, currently, and topping the list.

Hundreds and hundreds of recent reviews with the same problem, currently, and topping the list.

Hundreds and hundreds of recent reviews with the same problem, currently, and topping the list.

Hundreds and hundreds of recent reviews with the same problem, currently, and topping the list.

Hundreds and hundreds of recent reviews with the same problem, currently, and topping the list.

 

 

beendoneAuthor
Contributor I
December 31, 2020

They updated the S1 controller.

All good now.

Simon B
Simon B
Retired Sonos Staff
December 31, 2020

Hi @beendone, thanks for the update. I’m glad that it’s working fine already. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.  

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