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Roku tv remote will not charge volume on my RAY soundbar 

Hi. I have been trying to play music on my Era 100 for a good while now, and it just won’t. It can connect to my phone, and my phone says it’s working and playing music through it, but no sound will come out. I tried turning it on and off, without any success. If it can help solving my problem, I’m using Spotify and am on iOS 18.6.2.

Can I add the sonos app to a second phone and then add my system there also? 

YouTube and Spotify both use Opus (Vorbis container) as their main codec, using AAC (MP4/M4A container) as a lower quality fallback.YouTube also only offers it's Stable Volume feature in Opus, via DRC. The current situation means it cannot be passed through to Sonos and needs to be transcoded first.Please add Opus, it needs minimal decoding power, is much more modern than either mp3 or aac, and is not patent encumbered.This has been requested for years now, two examples: - https://en.community.sonos.com/controllers-and-music-services-229131/why-is-sonos-ignoring-opus-support-6888615- https://en.community.sonos.com/home-theater-229129/how-come-the-application-is-not-showing-me-the-opus-codec-6882697 

I have a complicated issue. I have a 65” Samsung TV that is connected to my Sonos whole-house audio system via ethernet and a BINARY B-260-ARC adapter. When connected via HDMI eARC port to the Binary component, the resulting sound cuts out every 2-3 seconds. (Sound works fine when using TV speakers or when connected directly to a soundbar.) I have replaced all connected components and cables. Samsung has verified that TV is working properly. One tech told me that Samsung has a known defect that often causes intermittent issues with Sonos (unverified). Any thoughts on how to overcome this problem?

My Play:5 Gen1 has no sound coming from the mid-range speakers. Bass and tweeters are working fine.The main PCB shows the 5 x output caps are all bulging. I’ll get those changed.Also Q27304 is cracked so I assume failed.The IC is SOIC6. The marking on the top is M05A; which I think is a package code for SOIC6.But what is the IC?Any help appreciatedRay 

Hi All,  New Sonos ERA-100 set-up issue. I cannot get my cellphone to Bluetooth to pair will speakers.But!  But I have been able to do it with my laptop. My goal is to stream music from non-Sonos sources. Any suggestions?  Thanks! 

since i changed macbook my music files are greyed out and sonos cant play the files in the library 

Hvordan ser jeg om min Amp leverer det Losless signal spotify kan levere? Min mobil og Ipad kan og når jeg streamer (via eget netværk) til min Amp så spiller den da, men om det er losless ved jeg ikke… Moderator Edit:Google Translate-How do I see if my Amp delivers the Lossless signal Spotify can deliver? My mobile and Ipad can and when I stream (via my own network) to my Amp it plays, but I don't know if it's lossless...

Hi everyone,I’m experiencing a high-pitched “beep / whine” noise when using the LINE-IN on my Sonos Five, and I’m hoping for some advice.Setup:- Turntable with built-in phono preamp- External phono preamp also tested (same result)- RCA → 3.5mm cable into Sonos Five LINE-IN- LINE-IN source level tested from low to high- Audio Compression: Auto / Compressed (no change)- Autoplay ON/OFF tested- Wi-Fi and Bluetooth devices nearby minimized- Different cables tested- Different power outlets testedWhat happens:- A faint but clearly audible high-frequency “beep” or electronic whine- Noise is present even when no record is playing- Noise level changes depending on LINE-IN source level and volume- More noticeable during quiet passages or when volume is raisedImportant note:When I disconnect the LINE-IN cable from the Sonos Five, the noise disappears completely.This makes me think it’s related specifically to the analog LINE-IN path.Questions:- Is this a known issue with Sonos Five LINE-IN?- Coul

The system has been mostly functional, but last night—of course, with a house full of people—it completely fell apart. The standard Sonos response was the predictable “it’s your network,” which is nonsense. It has never been my network. This is a small-business-grade enterprise system running security (including cameras and door entry), HVAC, lighting, and general Wi-Fi without a single issue. Sonos is the only thing that consistently struggles.I’m then told that multiple Port units need to be registered. Fine. I follow that path and immediately hit the requirement for precise location services to be enabled. For a wired streaming device. Completely unacceptable—but at this point I just want the system functional and don’t feel like sacrificing an entire weekend to troubleshooting. Even then, each unit takes multiple attempts before it finally registers.To make matters worse, the system only identifies devices by serial number, not by name or location. These units are installed across

I currently own the first generation sonos arc and sub 1 paired with two(2) SL ones.I am planning on replacing the SL ones with a pair Eras 300 and add a sub 4 to use a dual sub, will this be possible.

Despite over 30 calls and chats with Sonos Support, I cannot play anything from Amamzon Music without songs dropping out because they are " not encoded correctly". This has now been going on for over 3 years. I have reset the apps, systems, speakers, reconnected etc etc and nothing works. So, currently I just bluetooth to my speakers directly from Amazon Music and it works perfectly. My internet is very fast (500mbps) and Support have checked diagnostic reports, packet size, channel etc and have run out of ideas or recommendations. Given its a common problem here, what have others done that has resolved this for them? I simply cannot use the Sonos App without the song dropping out after 1 min! At least Bluetooth works but what is the point of the Sonos app in this situation?!

Hello,,,I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)? Issues with shuffle; constantly cycles through a small selection of songs in a playlists.Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected. Regards Ted

I’m a complete novice and not technically gifted!  I have a Sonos Era 100 and Amazon Prime unlimited.  I can’t link the two so that the playlist on Amazon plays on Sonos.  Help please.  Thanks 

I wanted to gauge from the community as to whether or not people are experiencing bad sound quality through their arc ultra speakers as I have had two units and both have produced a slightly distorted/fuzzy sound specifically from the right side of the speaker. I don’t know if it’s bad luck or not but wanted to check with others to see if they’re also experiencing this and what they did to fix it? My arc ultra is connected to my Samsung tv through the eARC port with the cable provided and use my Apple TV 4K Gen 1 to watch content. The fuzzy noise is present when watching any kind of media through the Apple TV as well as when I’m streaming music through the Sonos app and even when adding the product to my system through the chime it plays as well as during the trueplay tuning. I have even changed the settings on the Samsung tv such that sound is output via pass through rather than automaticAny help would be much appreciated, I will try get the product replaced but wanted to see if this

New Sky 500 max router, old ish Sonos one. All ok until i needed to connect to latest WIFI.It connects when wired no problem but will not work wireless. I have tried many times. Factory resets etc etc. I am not especially tech savvy but usually get by. Not this time. Tried Iphone and Samsung phones.

Hi, Valued Community.I’ve connected my Technics 1210 to an Eros 100. This is by a phono cable to a usb-c via my preampHowever when I check for playback options in my sonos app everything is greyed out.. Please help, Thanks  

Question: How do I keep my line-in audio source playing to the entire house while flipping a record instead of having it disconnect from the Sonos group? I recently switched my turntable (AT-LP60XBT) from a Bluetooth connection to a line-in connection. (After adding a couple more speakers around the house the BT connection was starting to fail and drop speakers off, I assume due to the delay.)(With the line in 3.5 to USB-C)When I start a record, the music automatically comes out of my era 100 fine. I then go in the app and select the rest of the house, which plays fine. Almost 100% of the time, when the record stops and needs to be flipped, the audio reverts back to only the Era 100 that the line in is plugged into. This is complicated by the fact that in the app, the line in is still connected to the entire house (5 speakers) and does not update. So then I force quit the app to reset it, and when first opened, the app seems to come alive and connect to my system fine but does not show

Hi, Valued Community.If I connect my Technics 1210 deck to an Eros speaker will I then be able to play to stream  to my other Sonos speakers in the house e.g. my Play 5’s and Play 3’s via the Sonos app?Thanks!! 

Why is voice control unable to play podcasts from integrated services? Just curious. 

Recent upgrade sony bravia 9. Sound out put in sonos app always show dolby multichannel 2.0 or 5.1 . Earlier sony 950G, i used to see dolby atmos if dolby content played. Is this expected ? Any thoughts plsSorry abt mispelled titleSONY BRAVIA 9

I’ve been playing my Sonos’ from a NAS box in my basement for years. Works great, but not I don’t really need to have that box. Are there any cloud based SMB shares? A little bit of reading tells the there are security issues, but...

Procured a used Amp. After factory reset and “system Add” no sound from Sonance ceiling speakers. Simple test setup shows music on the app but no sound. 

I’m raising this issue yet again.   I can confirm that that Sonos Arc Ultra displays the same issue with the very latest LG C5 TV.   So this problem is not confined to some older TV’s or some small subset of manufacturers.  Sonos seems to be intent on completely refusing and ignoring the problem.  This is a bug.  When is Sonos planning to fix this? Once you have Sonos Arc connected through HDMI ARC connection, you can no longer use built-in TV menu to route the sound to whatever output you want - be it internal TV speakers, headphones connected to TV or anything else.  After a few seconds the sound is again routed to Sonos.  I have previously confirmed on Samsung TV, that this was not a problem with the Samsung soundbar or Sennheiser sound bar.I already raised it previously reporting it for other TV model and it was closed: Also found similar issues reported here:https://en.community.sonos.com/home-theater-229129/conflict-between-arc-and-bluetooth-headphones-6890718https://en.community