Fix & Optimize

Hi. I’m using the latest ATV which is connected to Hisense U7KAU via hdmi. The tv is connected via the earc port to a Sonos Beam gen1. The Beam, along with a mini sub and era100 speakers are used for surround sound. ATV sound is set to DD5.1 and TV is set to passthrough audio.  While watching a show via the ATV, the sound will suddenly go weird for 5-10 seconds. I can still make out what’s being said on the show during this period, but clearly having a moment. The sound comes right again after the 5-10 seconds and the show continues. Also, and this is by far the biggest and most regular issue - turning the tv/ATV on or starting a show on any of the streaming apps on ATV, the tv will suddenly show ‘white ants’ (also known as ‘white noise’ or ‘black and white static’). This doesn’t happen every single time I watch tv, only about 30-40% of the time.The only way to get things back to normal is to power cycle the ATV, TV and Sonos, all at the same time.. I’ve reached out to Apple and they d

It takes several attempts to “change the station” in Sonos app/TuneIn.  The icons and GUI update to the newly selected station, but the actual audio is the previous station.  It only started a couple of months ago, so it’s likely related to a bug in the software update.  This topic was created previously - but the discussion was “closed” without any resolution.  Did I miss something?  Is there a solution for this bug?Previous discussion now closed:  

A few weeks ago, I could’ve sworn that Era 100s were £199. In fact, I’m positive they were.I was just about to pull the trigger, but they are now £249 (or £498 / £448 for two). So, does anyone know: Were they on discount before? Are they likely to go back down at any point?

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.A fix for this was hinted at being available “mid June” but still no sign. PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the

Hello I have an L shaped living room and a TV corner in this roomFor truplay calibration , should I go around the tv corner or the whole room ?  thank you 

My Roam for no reason just stopped working.   I have screwed with it for hours and finally just reset everything back to factory.It still does not work.  I listens and says it is playing music but it does not.   I have never had so much trouble in years with a piece of electronics. (not the first trouble with this).I may just keep taking them back to Costco instead of trying to make them work.I have found that just leaving it for a few days magically makes it work but not this time.  Sonos has problems.

Horrible. Can’t find system, says update needed for system to work properly, and even the update fails repeatedly. My 30 year old Bose Wave Radio works better than this. WTF sonos? *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

I suddenly can’t play my playlists I created on Amazon music. I get requested operation failed. I unplugged all devices. I logged out of Amazon. Still doesn’t work. I see posts about this from 2 years ago but no real solution. HELP! Thank you 

I need help identifying an older speaker/sound bar.  Are we allowed to upload pictures here? thanks for any help

I have beam gen2 with surrounds etc and apple tv 4k. Up until a day or 2 ago (suspicious of the latest sonos app update from a few days ago) if i have a netflix or disney+ content that is just 5.1 and if my apple tv set to dolby atmos - i used to get on my  sonos app multichannel 5.1 and i didnt like that because the dialogue was almost always a bit more quiet like this. So i always went to setting and switched to dolby digital 5.1 in apple tv audio aettings and i was getting 5.1 on sonos app.if i do the same now - i get stereo pcm. I am so confused. Am i missing something - anyone else having the same issue ?

Even when using line-in, there is a noticeable audio delay. It prevents them being used with electronic drums, or for any sort of music production/gaming application. Is there a way around this? Are there plans on the Sonos side to improve this? I understand that Bluetooth will always have some level of delay, but line-in should be instant. Sony’s WH-1000XM headphones do not suffer this issue.

Almost every time I open the App I am prompted to sign in to my Sonos account just to see my “recently played” services. Does this happen to anyone else?

The Sonos app “upgrade” was truly bad, but I had hoped it would be getting better. The last couple of weeks is had gotten much worse. It keeps skipping songs, it cuts in and out and volume controls are basically non-existent. You can try and change it on the app, but nothing happens for minutes on end, and when it does, it is wrong. In summary, the Sonos app is pretty much the much frustrating app I have ever dealt with. If it wasn’t because I have invested north of $30K in Sonos products, I would have permanently deleted the app. I saw the letter from the CEO who somehow allowed this to happen. Supposedly it is getting better. It is not what I am seeing. Quite the contrary. I am at a point where I truly HATE Sonos with all my heart!  

My whole family uses iPhones and can connect perfectly to Sonos, just my son not.what is different to my setup: he has an iPhone 15, I have an iPhone 14same isiOS 17.5.1 All WiFi Settings Sonos App Version 80.06.03 Sonos Loginwe both deinstall the Sonos app or reset the app. We both connect with an existing system. Both apps search in the same WiFi. Just my phone finds it, the other cannot find a system. We can reproduce this behavior and can do it even at the same time. Always same behavior.

Ive recently moved to college with a Sonos Play 1 speaker. It uses Eduroam so I don't think I can use that wifi channel, but it has a specific IoT wifi router for devices such as Alexa. Could I use this wifi channel, even though I have to have a specific wifi username and password that I obviously cannot put into my speaker as it has no buttons to do so. Any attempt at using the Sonos S1 app has marked it as incompatible.thank you\

There is so much saber rattling about how bad, awful or whatever derogatory word you may choose to use describing the past/current state of the Sonos app. Granted the release of the app in May, 2024 was an unfinished product that caused pain and frustration for many customers.Those complaints called for lawsuits and the firing of Patrick Spence and other decision makers who played a part in the botched release. Many customers have vowed to sell their Sonos and move on to another brand as a result. However, you should know that Sonos is not unique in the misstep to release the current app. Other companies have been found lacking in their due diligence to deliver a quality software, OS and/or controller as is the case with Sonos. I’m not going to drag this out by trying to quell your frustrations with Sonos as that will come over time and at different intervals for each individual. For some that time may never come. What I’d ask is that you take a moment to read a customer response from

I have managed to reinstall my Music Library held on a Toshiba Hard Drive so SONOS is now picking it up.However, in most cases, up to 20 copies of each album are showing on the SONOS S2 app. some copies with either no tracks listed, or some copies with a few tracks from the album , and a few different tracks on another copy!Clearly I have done something wrong!Any advice on how to correct this situation would be helpful!Kind Regards,     

When a few products are grouped all is fine all is well then a product cuts out but shows it’s playing. I remove it from the group and play and it’s ok but when regrouped no sound can be played. It’s quite frustrating and I’m really considering selling the sonos and getting another system. Too many issues. 

I have a sonos arc and other sonos speakers.Sonos arc speaker is the only one that cannot connect to my system.I have a starlink connection and i have try it to other isp connection and its working sonos arcbut to starlink connection it doesn't work.Any suggestions?

Hi, I bought 2 Era 100 a couple of months ago, and they have been cutting in and out often when in a stero pair. The primary speaker is always good, but the secondary cuts in and out frequently. Please help!  They’re connected to a 5GHZ WIFI.  

I have factory Reset all my Sonos Equipment. Recently was gifted a system from a friend who did not know how to reset everything. I have connected the Sub to the system, but the system will not recognize the Soundbar, play:1 x2 or play:5 even if I connect them with Ethernet cable 

So we have this 4 speaker setup that was working just fine and all of a sudden it stopped working. Not knowing why I just proceeded to reset everything but for every speaker the result was the same setting it up over WiFi.I can see the speaker and it also connects to the WiFi (takes long thought) and then it says it’s all done but might not show up in the list. If it doesn’t I’m supposed to unplug it and plug it back in. That is exactly what happens so when I don’t see it in my list I proceed to unplug it. Then I try to add the speaker again but this time it’s not in a reset mode. It finds the speaker just fine and tries to connect and fails. Every speaker does this and this happens every time. What is going on here?The speakers in question are 3x Play:1 and one play:5 When I connect it on ethernet i can actually set it up and even gives me the option to select the location for it. But then it’s on ethernet and as soon as I unplug it it doesn’t work anymore. So in the settings I try to

How will usb headphones play music files stored on my android phone if sonos will not access sd file location?

How about refunding purchase price of equipment that no longer works?

I have a Samsung TV. Audio set to Dolby Atmos. Shows EArc. I have Now TV uktra boost, which supports Dolby atmos. I play a show through there and the arc shows Dolby Multichannel PCM 2.0. Is this atmos?