Fix & Optimize

When I start streaming music from the Apple Music app (iOS 17.5.1) to my Sonos Move, the Apple Music app initially controls the playback. However, after a few songs, the Sonos App (version 80.04.04) takes over control. This transition causes the Apple Music app to lose track of the current playback status, making it appear as if nothing is playing. I then have to switch to the Sonos app to control the music.I prefer to use the Apple Music app for playback, so this issue is very frustrating. Why is this happening, and how can I fix it?

I can find some of my products on the new app but not all. I’ve tried to add them but the app tells me to log out and log back in as the system owner. I am the system owner.  I’ve tried to call but the wait time is 90 minutes. Why were all these flaw not eliminated prior to the app being released?

Sub keeps dropping from the system. Shows connected to the Arc (steady white light) but no base coming from it. We’ve rest it multiple times, removed & re-added the sub, reset while directly connected to the Ethernet, etc.- sometimes it connects and sometimes, like now, it says it’s connected but no sound coming from the sub 

Using the new app, I can’t see any queue at all.

I've been tearing my hair out with my Sonos system for what feels like an eternity. My Playbar randomly disconnects multiple times during every song, like it’s on some sort of mission to drive me insane. After finally deciding to investigate, I found numerous discussions like this one:  Apparently, people have been battling this issue for years, and Sonos is supposedly "investigating" it.Does anyone have any idea what’s going on with this so-called investigation?P.S. I mustered all my patience and spent over 3 hours with a Sonos agent, performing an endless series of ridiculous tests and sending diagnostics, all for nothing. At this point, I feel like I should be awarded an honorary tech support degree!Thanks (I think...),Carles

I have a group of speakers that clearly is on the network since it is playing my playlist - but it doesnt show up in the app ? It use to be there.Two other speakers are shown correctly in the app.

Tijdens het vebinden krijg ik de melding:Om verder te gaan, dan gaan we je mobiele apparaat tijdelijk verbinden met het tijdelijke netwerk van je sub: SONOS-AyABBAAB etc Druk ik op doorgaan dan de melding verbonden met sub en de sonos app sluit vanzelf af en nog steeds geen sub.Is dit herkenbaar? Thx Moderator Edit: Google Translate- While connecting I get the message:To continue, we will temporarily connect your mobile device to the temporary network of your sub: SONOS-AyABBAAB etc. If I press continue, the message connected to sub and the Sonos app closes itself and still no sub.Is this recognizable? Thx

Music is only playing from recently played. Searching for an artist and selecting an album to play just sits spinning. Apple music is the service I use. Have tried my Pixel 6, iPad air, and iPhone 12. Music plays on all devices directly though Apple music. Playing the album in Apple music then using airplay works for some music, but not others. Ideas? 

how do I change the language that my Sonos is speaking? I’ve tried to change the language but there’s no where in the app to change it.

I have bought a sonos arc to my philips oled tv and Apple TV 4k. And every day I have to restart my Apple TV to get picture on my tv. I get error message from my tv, “this picture format cannot be displayed on the tv”. Sometimes no picture at all, only sound. And sometimes I get a “hdcp error message saying to replace my hdmi cable since it doesn’t support hdcp”. This happens both with my Apple TV 4k and my Arris tv box. and everything worked fine before I connected the Sonos Arc. if I restart my Apple TV and/or the tv box everything works fine again. I’ve tried disconnecting everything and reconnect. But same problem the next day. 

Can't use app unless I update… but failed to update for more than 30 times , I have tried to use ipad iphone andriod phone to update my sonos one but never work out. All I got is error 1002,error 30,error 1014 try again . why the heck is the system force to update, pain in the ass.  

Since the new App. installed I can't keep the 'Recently Played' or 'Sonos Favourites' content on the home screen. Sometimes the details are shown upon first opening, but disappear within seconds. This is on Android devices, up to date, so it seems to be App related. Any suggestions?

My favorite use for Sonos is the automatic playlist alarms that come on for the morning, dinner time, and various moments throughout our week. I’ve noticed these no longer work. I am getting the gist that this is a bug in the new app. Has anyone found a solution such as rebooting the system or wiping it clean and starting fresh? Thanks!

Nearly two weeks ago from evening to next morning my Google assistant stopped working and impossible to add it again. I’ve rebooted sonos, unplugged and plugged back my router, it’s linked to the speaker via google assist but I keep getting message “no devices founds - make sure that your wifi is on and that your ihone and assistant devices are on the same network then try again”. Wifi is on, devices are on same network - i hadnt touched or changed anything in the time it stopped working.  Am not sure what else can do so please advise.  I tried calling customer support to find i was number 70 in the queue.  You don't monitor your email support anymore so no way of getting in touch with a human being which is incredibly frustrating. 

Hi Allcan you connect Sonos one gen 2 direct to a tv or do you need to connect to a Sonos sound bar then connect the bar to the tv thanksDee 

Has sonos ran an upgradeI cant connect to my system and cant even get past the accept terms page ! Ive tried re boot deleting app re install nothing  help!

I’ve subscribed to Greatest Hits Premium so pay the £3.99 a month to receive it ad-free.  This works fine on our standalone speaker but I can’t seem to get the station in ‘premium ad free’ when connecting through my Sonos. Thoughts, help?

I have 3 Sonos products and have my own wifi with an Amplifi mesh setup.  Worst issue is the iOS app but that’s another story. A find is trying to get their new Roam 2 set up and my son has a Move 2 that we got him.  SAME PROBLEM WITH BOTH. Once the devices get properly set up with the wifi, the app still doesn’t find a device e. I had both devices set up immediately to my Amplifi with no problem. That says to be the common issue is XB7 and Xfinity. Can anyone provide similar instances that they were able to solve?  Thanks, Tom

I want to connect a existing Sub to the system but the app keeps crashing. Even after a reset from the Sub.

Before the iOS app update I could make my era100 go back to Bluetooth as a source for my turntable.  That seems to be gone now.  Anyone know how to do this with out touching the Bluetooth button on the speaker?

I can’t add songs to the end of the queue anymore (since the update).I’m not sure what is happening, but the very basic “add to queue” functionality no longer appears. Is this intentional? If so, FIX IT IMMEDIATELY!What is wrong with you? Try beta testing things before release them, because this app is total s*** now.

Often, when opening an artist page on Tidal, it is just empty. Especially using the web browser.Example url: https://play.sonos.com/en-us/browse/services/44551/artist/artist%2F3534367?defaults=eyJuYW1lIjoiUm95YWwgUmVwdWJsaWMiLCJpbWFnZVVybCI6Imh0dHBzOi8vcmVzb3VyY2VzLnRpZGFsLmNvbS9pbWFnZXMvZDEyZmM3NWEvZmM4YS80NjYzL2EyN2YvYWU1ODgxZGI2MTZiLzQ4MHg0ODAuanBnIiwiZXhwbGljaXQiOmZhbHNlLCJwbGF5YWJsZSI6ZmFsc2V9 It is extremely annoying.  By the way, you should fix your metadata, the web player doesn’t look nice, it just shows a long url instead of a page name: 

Sonos.. Sonos.. Sonos.. Honestly the service you provide is awful at the moment (the app).Since the recent update nothing works properly.(I play music through Amazon on my sonus)-extremely laggy (more than before the update), just bad!- playing music sometimes just won't work ("something went wrong") 😠- and the thing I find most annoying, is that I can't play a playlist, I have to now (not even clicking on a song works, have to "replace que") play one song, then select another, and so on. One by one, grinds my gears!!!.Premium product? I don't think so!Sort it, please!! Ur gonna lose Ur customers, and send an email out to everyone acknowledging the issues and a time frame for sorting it.My speakers are just useless at the moment!! ThanksAdam 

I have office space in a serviced building. I have no access or ability to change anything about the network / WiFi access. My 2 Era 100s suddenly stopped working after been fine for 3 months. The building’s IT staff say Sonos BDUP traffic triggers security on the network and is shut out and so cannot connect and are invisible to Sonos app. Is there ANYTHING I can do? Currently looking at switching to another platform.

I use to be avle to adjust volume on the playbase via the buttons on the top but now dont seem to be working. Does anyone know how to fix this?Thanks