Fix & Optimize

Any idea when they are going to fix the problem of playlists not appearing on IOS, asked this question a while ago and still nothing

After the last update of something, Alexa stopped playing NPR and TuneIn on my Sonos Playbar. Alexa will still play music. However, when I ask it to play NPR, I get the “I can’t find that station” same deal with anything through TuneIn. It worked last week. I tried reinstalling the Sonos app. I tried the Sonos S1 app, same problem. I tried removing and reinstalling the Sonos skill on the Alexa app, same problem. 

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

Hi,I receive above message for some songs / artists but not all.Same content from Spotify service is OK.I’ve shutdown other devices with no joy.Help?

I don’t understand how SONOS can advertise its products within the category of Home Sound Systems if they won’t work with range extenders...one basically has to live in a tiny apartment for these speakers to work. Completely useless and a huge waste of money I fully regret having bought 4 speakers. That’s only one of the many problems I have: constant “unable to connect to SONOS device, try again later”, rooms appearing and disappearing, sigh...TERRIBLE in all ways. My connection is fully stable and these speakers are simply terrible - good sound, terrible connectivity. I cannot be connecting them to the router with a cable every time they stop working cause I’d need to be doing that every single day.As said before, these are speakers for a tiny studio apartment SONOS is not good for a house with several floors. A mere scam. 

Hi,I am using Sonos V2 on PC running Windows 7.I updated Sonos a few days ago and my USB settings on my PC were changed by the update. Nothing else on this PC has been updated or changed in months.Now the USB port power stays on even when the PC is shut down. I need to power go off when the PC is shut down, I have a device that powers down my speakers, monitor, etc when the PC is off.I would like to know how to change the settings (that were changed) back so my USB powers off when the computer is shut down.Thank you,Morty  

Hello. I’ve seen this mentioned a bunch but unsure if there is a fix. I have several large (2k songs) playlists and when using shuffle via Sonos, only a few songs get played. Super frustrating, as I don’t have the experience playing direct via Apple Music. It has nothing to do with play count, as I don’t think Sonos even counts songs in that manner, yet it does seem to favor the same songs over & over again. Why is Sonos selecting only a limited number of tracks from these expansive playlists?  

Get messages cannot connect to Sonos device, cannot add to queue, systems with surrounds show misconfigured. I remove and add surrounds. It works for 20 seconds and then get cannot connect to device.  Can sometimes get a play 5 started but then get cannot connect and cannot control it. Problem on both iPhone and android. Have 11 Sonos speakers and cannot use any of them. 

I have a Play3 in the home office with a very good wifi signal. However when I try to stream anything from Qobuz the streams break up and it tells me my network speed is insufficient to support playback.That is nonsense because I can stream Qobuz in 24 bit hi res flawlessly to my phone and desktop computer in the same room with all of the devices connected to the same wifi access point.What I’ve ended up doing is installing BubbleUPnP server on my NAS and creating OpenHome renderers  for my Sonos products. I can then use the BubbleUPnP Android control app to stream Qobuz to the OpenHome renderer i.e. the Play3 and that configuration works perfectly using the same Qobuz stream and wifi access point.So why does the native Sonos app not work but the OpenHome renderer solution does? If wifi or internet speeds were a problem the OpenHome solution wouldn’t work either.Prior to the OpenHome renderer solution I went through a full Sonos system factory reset but that made no difference.

I’ve been having troubles with local radio stations in Canada for the last week or so.  Reproduction Steps:Speak into any Sonos in my home “Alexa play Boom 973” or “Alexa Play Boom 973 on TuneIn”Response “The station named boom 973 is currently unavailable”. The station itself doesn’t matter, all local stations do the same thing.  What does work:The exact same command on any Amazon echo deviceLaunching the same TuneIn station via the Sonos s2 app Troubleshooting:reboot the device reboot the network Remove Alexa services from the device and re-add disable the Sonos skill and re-enableBased on this troubleshooting as well as other posts here, I think there is something fundamentally wrong at the Sonos/Alexa integration level. I am located in Canada. 

Arc not connecting to wifi or ethernet. Signed in multiple times and system will still not update. This is right out of the box after weeks of waiting for delivery so very disappointing. I have reset, unplugged, and turned off my breakers but still the same error 1101 after several resets of arc, modem and router. Might have a lemon but if anyone has suggestions please feel free to share. 

HelloSince a few days I can‘t play tunes from Apple music on my Sonos devices. I always get the message „Unable to play [name and number of tune] - unable to connect to Apple music“Playing radio stations out of the App is no problem, playing Apple music on my Sonos via AirPlay is no problem.I‘ve updated my Sonos, I‘ve updated the app.My WiFi works flawlessly.I‘ve encountered this problem before, but then it disappeared again. But now it seems to be permanent.I‘ve submitted a diagnostics: 466910094 

I’m very upset with SONOS. Can’t understand why they mistreat their customers that bought a PLAY:3… it no longer works, not even connected to a modem

Hi I've just had another old Sonos product fail. A play 3 just died beginning of 2020. And now an Amp won't reconnect to my system. I contacted Sonos help team which was great for the first day. Nothing has been resolved and all has gone quiet.Any thoughtsJames 

Hi I did have Sky Q router and everything worked fine, however recently I've changed supplier and have a different router and now have a issue when steaming TuneIn or Global as the audio consistently cuts out and sometimes doesn't restart. All other devices on my network are fine - I have 80 meg connection  and speed is always 50 meg plus Also I have no problems streaming from Amazon Music no cut outs???I've tried changing wireless channels several times but this still is happening - I cannot listen to 1 song without it cutting out - how frustrating - can anyone help please

Just recently have been experiencing a problem using the Alex skill, where I have to almost daily disable then re-enable the skill to get it working.  I have several Amazon echo devices that I use and dedicate a Sonos speaker to, and a total of 3 Amazon accounts, which has not been a problem up unitl now.  It seems that when I disable and re-enable under one Amazon device/account, at some point I will have to do the same under another.  Again, all of this has been working great up until recently.  Note: I do have a Sonos boost on my network. Anyone else running into this, any fixes?  Thanks

Hi, I have 15 Sonos speakers in various configurations across several rooms. One of the speakers, a Sonos beam, was connected by ethernet cable direct to the router. This allowed the rest of the system to operate via Sonos mesh. Wi-Fi was disabled on all the remaining speakers. The “My devices” data on my internet hub showed all 15 speakers connected direct to an ethernet port via the beam. The system was operating with the Sonos S1 controller, was completely stable and performed flawlessly across all rooms and configurations. This morning i updated the system to the S2 controller. The download was somewhat clunky and appeared to crash at one point. At no point did the app ask to be connected to either a new or existing system. I now have the S2 controller, but all the speakers apart from the ethernet connected beam are now back on Wi Fi.  This is now causing major issues with missing speakers and continuous drop outs. I am now unable to disable the wi fi setting on any of the speakers

On my new Samsung galaxy s20fe sonos app unexpectedly closed after watching advertising images on first launch or pressing skip button... on my previous galaxy s8 everything was perfect

I just got a Beam and the audio ducking when using Google Assistant is quite annoying. I understand that any currently playing media will have its volume lowered so you can hear the response of the Assistant, but this goes on for far too long after the Assistant has finished speaking. This also means it’s listening for additional commands, so it picks up any conversation during this period and tries to search for whatever is said which is frustrating. I wish there was a way in the Sonos app to adjust this. I used to use a Google Home Mini which would duck the audio for the response, but then crank it back up to where it was as soon as it had finished speaking. If it can be accomplished on a device that is far, far cheaper than the Beam, then I’m sure Sonos can make it work. 

Sonos app seems to only load some of my Deezer playlists and not others.  Looking for possible solutions to this issue. Is there some problem linking between Deezer and Sonos? Ive been using my system for ~ five years problome free until yesterday

I recently bought two ikea sonos symfonisk systems and the experience has been beyond bad. To a point the two systems are basically unusable. Songs (streaming Spotify or Bandcamp) either refuses to start, just stops while playing, skips to a new song halfway or just skips halfway to not just the next song but a few songs ahead.I have a full S2 Sonos system all over the house with no problems. Two high-end routers in Mesh-setup, a Sonos Boost. Everything is updated and I still not accept a ‘it’s a wifi signal issue’ as an answer. As its clearly not that. The signal is fine, there are no problems anywhere with any other products then these two Symfonisk speakers. A cheap ‘smart speaker’ preforms better. Are these two systems simply broken and should I contact Ikea or is this something that can be solved through settings or somehow resetting them? It all seems very much more a software issue then anything else.

Hi guys, first post here.I have ordered the Arc and just got the shipment notification, very excited about it. I plan to wall mount  using the Sonos wall mount and will use it together with a LG CX, which I will also mount on the wall when the Arc arrives.I would like to hide all cables, for the TV and Arc, in-wall. Do you have any recommandations for best suitable product/s to get for that? For the Arc it would have to fit/work together with the Sonos wall mount and (preferably) be invisible/hidden behind the Arc. Also I live in Sweden so it would have to be suitable for use here (and with European 2-pin electrical plug type, if applicable)If you guys have any recommendations for what I should get for this, I would really appreciate it. Thanks!   

I can’t thank folks enough for the advice on these boards.   I’ve learned a ton, enjoyed myself, and your advice brought me from a very spotty system to a matrix that’s all green with 50+ strength vertices.  (S1, 14 components of mixed vintage on 3 floors, SonosNet off an Eero used as a router).BUT I was still getting drops when streaming from my turntable to a Connect to 3 nearby rooms. All rooms would drop out for a second or two then come back.It was solvable for 1-2 rooms with line in compression plus a 2 sec input delay and airplay as source type, but 3 rooms would still drop out.Sonos tech said there was a lot of interference in my space and I’m sure he’s right.I needed another Line In anyway so got a Port (just as a line in, so I was agnostic on the digital out kerfluffle).I was hoping the Port’s stronger WiFi radio mentioned by ratty might help and thought the add’l processing power for ADC might help (the old connect seemed (?) to drop more often as it heated up).Just hooked i

New S1 is total crap app! I was very exited when I first got Sonos, it was working quite well.  Now I cannot play anymore any of the music on my device nor from NAS, Sonos cannot even find my NAS anymore. S2 is no improvement, actually in many ways even worse! I will never add to my Sonos collection and looking to get rid of the whole set of useless electronics!  Sonos is going down as a company, it will be a good short sell candidate!

Why does the Sonos iOS app often fail to connect? This has been a problem with both Sonos 1 and 2. Works for a few days then stops working. Same issue across different iPhones and iPads. All devices and speakers have full wifi signal. Only thing that fixes it is a full app reset which is a pain. What is the solution. Any response about rebooting routers or access points will be ignored. 10 years later, we’re well beyond basic trouble shooting of an unstable code base. What say you??