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pnear
Contributor I
February 27, 2021

TuneIn Stations not currently available via Alexa on Sonos only

  • February 27, 2021
  • 29 replies
  • 6750 views

I’ve been having troubles with local radio stations in Canada for the last week or so. 
 

Reproduction Steps:

Speak into any Sonos in my home “Alexa play Boom 973” or “Alexa Play Boom 973 on TuneIn”

Response “The station named boom 973 is currently unavailable”. 

The station itself doesn’t matter, all local stations do the same thing. 
 

What does work:

The exact same command on any Amazon echo device

Launching the same TuneIn station via the Sonos s2 app

 

Troubleshooting:

  • reboot the device
  • reboot the network
  • Remove Alexa services from the device and re-add
  • disable the Sonos skill and re-enable

Based on this troubleshooting as well as other posts here, I think there is something fundamentally wrong at the Sonos/Alexa integration level.

 

I am located in Canada. 

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    29 replies

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    urseberhard
    Lyricist III
    March 4, 2021

    Same here in Switzerland. Set up Routine as suggested by @dawolf- but get the same error message that the station is currently not available on TuneIn. Works fine with app (S2) though.

    Bansje
    Lyricist I
    March 4, 2021

    I have the same problem in the Netherlands, worked fine for months, and suddenly Tunein says the radio station is not available, but does mention the name of the radio station. And if I say play radio via Tunein, it plays the last radio station that I played via the S2app. Which happens to be the same radio station I was asking for, as I manually streamed this. So there seems to be a problem with processing voice commands only.

     

    I switched to Google assistant and did not have this issue. But Google is terrible with Dutch on Sonos and Alexa is also more comprehensive (more AI in my case) in commands, which I like. In have to yell for example before Google recognises me, while I can speak normally with Alexa. 

     

    I hope the problem will be solved soon, already reported this via the phone to Sonos.

     

     

      RAPper
      Lyricist I
      March 4, 2021

      Mine is working again! Yay!

      mattbg
      Lyricist III
      March 5, 2021

      Mine is working again! Yay!

      Me too - nice to have this working again - hopefully it stays that way :)

      Bansje
      Lyricist I
      March 5, 2021

      Working in the Netherlands again as well!

      deborahlynnedwards
      Lyricist I
      March 5, 2021

      Same problem in Pittsburgh, PA. Not fixed as of five minutes ago.

      LoneWolf78
      Lyricist I
      March 7, 2021

      Just tried today and mine is working again in Canada.  Thanks for the fix.

      Vienna-Fred
      Lyricist I
      March 12, 2021

      Mine is still not working here in Austria - 1,5 Months ago it worked perfectly - no change on my system since then.  Tried everything including but not limited to complete newsetup of the devices in alexa an reinstalling the Sonos skill

      tim360
      Lyricist I
      March 13, 2021

      Still not working for me, tried setting up a new Alex skill but that doesn’t work either.

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