TuneIn Stations not currently available via Alexa on Sonos only

Hi everyone, thanks for raising this with the Sonos Community!

I’ve been able to replicate this on my own system with some local stations, which are indeed available on TuneIn via the Sonos app.

Not sure what is causing this right now, however we’ve raised this with the engineering team to investigate, and we’ll get back to you when there’s an update :)

Glad this could be reproduced and is being worked on.

Until it gets fixed I set up an Alexa routine to play my favorite station with a different voice command. This works without a problem (for now).

@dawolf- 

Can you please give us an example so that we can use it?

Sure, go into the Alexa app on your phone. I am using an iPhone.

Select More / Routines. Here you can set up a routine (just type in any name for it, e.g. “Radio”) that is triggered by a voice command to play music (using “provider” TuneIn) from a radio station of your choosing. You have to type in the name of the radio station (in the example below: FM4).

Make sure the voice command does not conflict with other Alexa skills or commands that you are using.

I have this same problem: Asking Alexa to play a station from TuneIn on my Sonos gets the “[station] is currently unavailable” message, although the same station plays on Echo devices, and I can get it to play via the Sonos app. I am in Asheville, NC in the US, so the various problems in other countries are not relevant.

Had this is issue in the past and can’t remember how I originally fixed it… now the problem is here again and I’m stuck. Frustrating that this is an ongoing problem that still isn’t fixed after several years. I live in Montreal, Canada

I tried the routines option a few days so, someone suggested that on reddit as a work around - Sadly this gets me the same error/fail.

Same problem with getting Alexa to play TuneIn on Sonos in NC

I’ve been having the same issue for about a week or so with the local station I listen to frequently via Alexa on my Sonos Move.

Also in Canada (Toronto), and also only have the issue when trying to play the station via voice command.

I can play the station that will not work by voice command by manually interacting with the Sonos app, or by AirPlaying from the TuneIn app.

Creating an Alexa routine did not resolve the issue for me.

I tried switching to the Google Assistant but it was also unable to play the station with a similar type of result.

I’m having the same problem (Australia). Can’t get any stations to play on TuneIn via an Alexa voice command. “The station named ……. is currently unavailable on TuneIn” is the response (regardless of the various stations I try). I also tried the workaround voice command as mentioned above but got the same response. I can, however, play TuneIn stations manually from my Alexa app (iPhone).

As an option I tried the Sonos Radio app but it won’t work via Alexa voice commands.

All very annoying. I hope it’s not another case of one big corporation against another, trying to make us use only their products so they can harvest and sell our usage data… that would be very boring after spending so much money buying these expensive speakers : (