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sidbueddro
Contributor I
March 6, 2021

Alexa skill for Sonos has to constantly disabled and re-enabled

  • March 6, 2021
  • 13 replies
  • 794 views

Just recently have been experiencing a problem using the Alex skill, where I have to almost daily disable then re-enable the skill to get it working.  I have several Amazon echo devices that I use and dedicate a Sonos speaker to, and a total of 3 Amazon accounts, which has not been a problem up unitl now.  It seems that when I disable and re-enable under one Amazon device/account, at some point I will have to do the same under another.  Again, all of this has been working great up until recently.  Note: I do have a Sonos boost on my network.

 

Anyone else running into this, any fixes?  Thanks

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13 replies

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UKMedia
UKMedia
March 11, 2021

Maybe I’m  misunderstanding.  I already did this with the Amazon Alexa app for each account. Are you saying to log out of the regular Amazon app as well?

Yes, you need to log out of all Amazon related Apps.  Otherwise it can mess with the Amazon access authorisation.

Remember: Sometimes Red Wine helps :)
sidbueddroAuthor
Contributor I
March 11, 2021

Okay. Will give that a try. Thanks. 

sidbueddroAuthor
Contributor I
March 12, 2021

It works!!! Two days running and no disabling and re-enabling of the app. Thank you so much, would never have thought about this as a method to resolve the problem. 

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