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Contributor I
March 13, 2021

Arc not connecting

Arc not connecting to wifi or ethernet. Signed in multiple times and system will still not update. This is right out of the box after weeks of waiting for delivery so very disappointing. I have reset, unplugged, and turned off my breakers but still the same error 1101 after several resets of arc, modem and router. Might have a lemon but if anyone has suggestions please feel free to share. 

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3 replies

Lead Maestro
March 13, 2021

What model is your router?

"Receive with simplicity everything that happens to you." - Rashi
Cpaudit10Author
Contributor I
March 13, 2021

Netgear WRN 1000 v 2

Lead Maestro
March 13, 2021

Go through these steps: https://support.sonos.com/s/article/4908?language=en_US

If the problem persists, I would contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi