Arc not connecting

  • 13 March 2021
  • 3 replies
  • 46 views

Arc not connecting to wifi or ethernet. Signed in multiple times and system will still not update. This is right out of the box after weeks of waiting for delivery so very disappointing. I have reset, unplugged, and turned off my breakers but still the same error 1101 after several resets of arc, modem and router. Might have a lemon but if anyone has suggestions please feel free to share. 


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3 replies

Userlevel 7

What model is your router?

Netgear WRN 1000 v 2

Userlevel 7

Go through these steps: https://support.sonos.com/s/article/4908?language=en_US

If the problem persists, I would contact Sonos Support.