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pnear
Contributor I
February 27, 2021

TuneIn Stations not currently available via Alexa on Sonos only

  • February 27, 2021
  • 29 replies
  • 6750 views

I’ve been having troubles with local radio stations in Canada for the last week or so. 
 

Reproduction Steps:

Speak into any Sonos in my home “Alexa play Boom 973” or “Alexa Play Boom 973 on TuneIn”

Response “The station named boom 973 is currently unavailable”. 

The station itself doesn’t matter, all local stations do the same thing. 
 

What does work:

The exact same command on any Amazon echo device

Launching the same TuneIn station via the Sonos s2 app

 

Troubleshooting:

  • reboot the device
  • reboot the network
  • Remove Alexa services from the device and re-add
  • disable the Sonos skill and re-enable

Based on this troubleshooting as well as other posts here, I think there is something fundamentally wrong at the Sonos/Alexa integration level.

 

I am located in Canada. 

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    29 replies

    GuitarSuperstar
    Lead Maestro
    February 27, 2021

    Have you tried removing TuneIn from your music services in the Sonos app and re-adding it?

    "Receive with simplicity everything that happens to you." - Rashi
      pnearAuthor
      Contributor I
      February 27, 2021

      Thanks for the suggestion. I have tried that now, no change. 

        CovertDirt
        Enthusiast II
        February 27, 2021

        Exact same thing for me too. Reddit talking about this too so it’s spreading. Alexa stopped working for all tunein stations this week some time but I can play them through the Sonos app, ams the Alexa app.

         

        I called Amazon help desk and repeatedly reproduced the issue over the phone for them. They don’t know either.

          CovertDirt
          Enthusiast II
          February 27, 2021

          Also note: saying exactly:

          “Alexa, play tunein”

          Alexa replies:

          “Getting the last TuneIn station you listened to”

          and the tunein station plays perfectly.

          However Invoking the command:

          “Alexa play (station name)”

          fails with the “not available” message.

          So stations are clearly available and play fine from the Alexa app and the Sonos app. But issuing a voice command will get you a fail. Does this help narrow it down for others too?

          Let me save anyone else the frustration if they’re having trouble getting TuneIn and Alexa and Sonos to play radio from a voice command in the past week:

           It’s not a router or wifi issue, disabling and re-enabling skills, or uninstalling music services does not fix this.

          Xavier_6
          Lyricist III
          February 28, 2021

          Hello,

           

          Same issue on my side. I’ve tried everything:

          • network reboot 
          • unlink / link alexa skill 
          • disable/enable tuneIn skill 

          Not working at this time…

           

          Regards

            dawolf-
            Lyricist II
            February 28, 2021

            Exactly the same issue here. Tried with local stations in Austria, which worked perfectly before.

            Tried resetting TuneIn / Alexa / Sonos connections but it still does not work.

            I get back “Can not find radio station [name] on Spotify”.

            Strange thing that Alexa is looking at Spotify and not TuneIn or even Sonos Radio to find the station.

              03397
              Avid Contributor I
              February 28, 2021

              Guy I have the same issue here.

              All the tunein stations can work through the Sonos app but not through voice with Alexa. But I can play the station that is unavailable using the Alexa app and choosing the Sonos speaker manual.

               

               

                RAPper
                Lyricist I
                February 28, 2021

                Me too.   Located in Canada.  Tried all of the things you guys tried.  Nada.

                  tim360
                  Lyricist I
                  February 28, 2021

                  Same issue here using TuneIn and Alexa in NZ.

                   

                  I ask Alexa ‘Play TuneIn station’ and it tries to play some random station I’ve never listed to then says can’t play it right now.

                    LoneWolf78
                    Lyricist I
                    March 1, 2021

                    Same issue here, started a few days ago. Everything has been working great with no issues, but recently anytime I say “Alexa play “radio station name” it says that radio station is currently unavailable.  Tried multiple radio stations.

                    The same issue happened to me a few months ago, but it fixed itself (or I did something to fix it and not sure what).  The commands work on my other Alexa (non Sonos) devices fine to play radio stations, but will not work on Sonos One or Beam.  When I go through the app to play it works fine, so just voice commands.

                    I have tried resetting routing, logging out of everything and logging back in.  Removing and adding Tunein (and other services) in the app.  Also tried Logging out of Alex, deregistered Sonos speakers setting it all up again.  Unplugged everything and still no luck.

                    Very frustrating.  Following and hoping someone can shed some light or assistance to get this fixed!

                    I am based in Canada.

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