Fix & Optimize

All the Playbars stay on TV unless I change them.  The Arc says this after I turn the TV off for several minutes.  I have a Sonos Arc connected via e-ARC HDMI.  The TV sources are a Roku Ultra via HDMI and Tivo through a receiver via HDMI.   The problem I’ve been having is when I turn on the TV with either the Roku or Tivo, I frequently have to do all sorts of gymnastics to get the sound to come on at all and actually come out of the Arc.  I frequently have to turn the TV on and off or unplug the HDMI from the e-ARC and plug it back in, etc.  It has been frustrating.   One thing I’ve noticed is in the App, the Arc does not stay on TV input.  After about 10 minutes after turning the TV off the input within the app for the TV says, “Success! SONOS - Brilliant Sound”...which I have no idea why or what that is.  It's not like I’ve been playing other sources of sound.  I chatted with Sonos and they checked the diagnostics, said everything looked fine and basically said, “go call Sony”.   An

Hi there,I'm trying to disable all the wireless of the Sonos One SL speaker. I've connected it via Ethernet and enabled Wired mode. However, it still emits R.F., approximately 20 mW/m2. I suppose it's a Bluetooth module. When it's in Wi-Fi mode, it emits approx. 800-1000 mW/m2, which is enormous, especially when placing this speaker in the bedroom.My suggestion for the product team is completely disabling Wi-Fi and Bluetooth modules when the device enters Wired mode.P.S. I can upload a video with my measurement using a Cornet RF meter.

Hi,after upgrading my 5.1 sonos system from the playbar to the arc, Google Assistant is not functioning as it used to. Most command simply do not work at all, it does not recognize any input and just sits there staring at me.Is there a way to select the sonos one as the speaker with assistant functionality? Since it does work with the sonos one, but not with the arc.all in all im very disappointed with the lackluster google intergration on the arc.diagnostics report:  796466105kind regardsT

Hi,My new Sonos ARC is connected to HDMI ARC TV input.When Switching from music to TV I get the following message:Connection Issue We’ve detected an issue with your HDMI connection. We’ll help you fix it.After selecting Fix it I get the following message:A device is interfering with the HDMI connection. Disconnect any other home theater products, the try again.Only after I disconnect the cable box, running the Fix it works (until the same thing happens again)

Buonasera ho acquistato da poco sistema sonos composto da sonos arc e 2 one sl la soundbar alcune volte emette un fruscio costante quando guardiamo la tv(è collegata tramite presa hdmi arc) da cosa può dipendere da un malfunzionamento della soundbar o una configurazione errata?Grazie Claudio Cappellini

Bonjour a tous,Pouvez vous me dire pourquoi ma liste des favoris sur sonos n'est plus dans le même sens que ma liste favoris sur mon l'application deezer? Ce qui était le cas avant.Elle est toute mélangée par un faux regroupement incompréhensible.Merci par avance

Hi, Alexa responds that it is playing something but nothing comes out.  I can play via the Sonos app fine.  I have tried with Spotify, tune in, Apple Music, Amazon music with no luck.  Very disappointed!

Hi, I’ve noticed within Sonos random tracks are greyed out & won’t play...yet they show & play perfectly fine in Apple Music. After very lengthy conversations with Sonos & Apple I’m no further forward it getting the issue resolved. I have reset router & bridge , deleted Apple Music & re-added , deleted a few greyed tracks from Apple Music & re-added (& still shows greyed in Sonos)…..it’s the same on all my apple devices….I’m now feel out of options. Very frustrated! Does anyone have any suggestions to resolve ?  

Hello everyone,I just purchased an extra sonos play 5(gen 1) second hand for my system (I have 2 other play 5 and one play3, all gen1), I’m trying to factory reset it but I cannot get the light to blink white and orange. When I plug in the spreaker, the white light goes on for 5 seconds and then turns itself off after. It does that wheter or not I attempt to do a factory reset.Of course the sonos app does not recognise it, even when plugged directly on the router.Any help would be very appreciated!thanks,

I just received my new Play 5 and after installation I noticed that the volume or the sound is not loud at all! The volume is more than 50% in Sonos app and still very weak compared to the Play One. Also the sound is kind of cheap flat..ets i added Sub gen 3 and the sound quality or loudness is not improved? It just like music without bass at all. PS:EQ bass on +2Trueplay ON Voulum limit OFF Line In Disconnected

I'm having intermittent connection issues, primarily with Apple Music and Pandora. Also, some speakers are slow to connect and cut in and out. I submitted a diagnostic report with confirmation #1084998246

When playing to multiple pairs of Sonons SL 1’s the right channel will drop from one of the pairs.   Apple Music on current OS.  

Does anyone have any updated information on when SiriusXM will be be able to be played back though the Sonos App? This is starting to drag on. 

Hi there, My arc is attached to a Sony A8H tv using eARC. By a process of elimination I am down to precisely two HDMI ports in use on the TV: port 1 - the TiVo, port 2 (eARC on this model) has the Sonos arc on it. Every evening when I finally get to turn the tv on there’s no sound.If I unplug the hdmi and reseat it, still no sound.Note: If I switch to toslink instead -- I get sound but then I can’t coerce my remote to control volume which is just a peach of an experience.If I ultimately unplug the arc to hard reboot it… there’s sound! I’ve taken a diagnostic 1571833039, but it was after rebooting, that may have cropped logs, not sure. If it did please let me know and I’ll take another one -- I assume as soon as tomorrow I’ll have a repro so it’s easy for me to add diagnostics (one per day!). What should I try? Is this product just a lemon? Pratik 

I just bought a Sonos Move for myself. My roommate currently has his own Sonos system. I want to set up my own speaker under my own account but when I go to add the speaker it asks me to sign in under his account. How do I get around this and sign in with mine instead?

What is the minimum inherent A/V delay when using the Sonos Arc with a Sonos Sub and One SLs for surround?  Assume that the eARC signal from the TV has zero A/V delay between the displayed video and when the eARC signal emerges from the TV. Thanks,Adam 

Sonos One (google assistant active) the alarm comes on about 1230 at night, almost each day if not all days. There are no alarms set in the app as in the kitchen. Can't understand why and how to stop it.The alarm is a sort of chimes sound not radio or playlist.

Hi, I’ve seen some Arc posts here but i’m not entirely sure I have the same issue. I’ve tried two dozen handle fulls of HDMI cables. Just about every setting I can change on my TV and still have this issue.  I’ll be watching TV (direct TV) or playing PS4 and my picture and audio will both cut out. It can go an entire day and not have an issue or it can go just a few minutes. The cut out varies between 15 seconds to a minute. The frequency can go from every minute to every 30 minutes. I can’t change my HDMI input as my Vizio just tells me to plug the audio output back to the HDMI-ARC input  Suggestions!?!?!?!?! This is driving me nuts when I waited along time and spend alot of money on this. LOVE the sound it puts out but I need HELP

I have a problem with the alarm setting: I prefer the morning alarm with my radio station on my Sonos in the bedroom and bathroom.  Normally it works normally.  Though, my Sonos is also connected to my TV and every time I watched TV and Apple TV, the following morning, the boxes in the bedroom and bathroom can’t find my radio station and they play Sonos Chime instead as alarm.  Can I fix this?

I have the latest Sonos app, I am subscribed to Amazon Prime, therefore I assume I can play those two million songs that Sonos quote. However, every song I try to play, I get a message, ‘Go Unlimited. Listen to music… sign up here...’I don’t want to pay for an additional subscription. So, kind people, how can I play some music?Thank you for reading.

I have 6 sonos speakers -- Five, two Ones, two Moves and a Beam. WIth the new sonos update, I get error message 30 for one of the two Moves (other one works fine). I have tried everything. very frustrated. what do I do now?

My Sonos connect is flickering red light deliberately and not able to reset/ set up/ connect the network Can anyone please guide me thanks 🙏 

I have sonos all over my house and Alexa does not have a service in Greece. If i buy a product like Echo Dot will i be able to give voice command to Sonos and play my music from APPLE MUSIC and not Amazon music? is there another product i can buy so i can give voice commands to sonos in Greece and play my APPLE music??? Thank you in advance!

I used to be able to stream tv audio from my playbar connected to my tv on Sonos s1, but with Sonos s2 the audio breaks up on other speakers even though it is fine on the Sonos speakers setup for my tv. 

Hello, I’ve searched through and found from past messages I might be having a network issue. I just picked up a used Play:3 to put in my garage and I’m having trouble playing Sirius XM on it. Other services work without any problems. I already listen to Sirius throughout the house all the time, it’s just this new location. If I play on that location and inside the house I haven’t noticed the error occur, again only when playing to the new speaker by itself.Multiple errors as seen in the image.I’m running SonosNet on channel 1, live in a rural setting, nearest neighbor uses channels 6 and 11. Inside the house I’m using channel 11 and have small amount of Zigbee devices sitting between channels 1 and 6 (in the overlap area).I submitted two diagnostics, 1828175339 and 1227779499, at two different error points.I tried removing and reauthorizing Sirius a bit ago, no dice. What am I missing?thanks!