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weeves
Contributor I
March 20, 2021

Sonos One SL (R of stereo pair) dropping audio over Airplay2 from iTunes on Mac

  • March 20, 2021
  • 1 reply
  • 95 views

When playing to multiple pairs of Sonons SL 1’s the right channel will drop from one of the pairs.  

 

Apple Music on current OS.

 

 

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    1 reply

    Airgetlam
    Airgetlam
    March 20, 2021

    Are you using AirPlay 2 to one Sonos speaker, and allowing the Sonos system to deal with the stereo pairing, or are you using AirPlay 2 to send two streams to the two speakers?

    An initial thought is wifi interference affecting the bandwidth available to carry the second stream, but there just isn’t nearly enough information in your post to feel very confident about that. 

    I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

    Bruce
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