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Haribabu
Contributor I
November 15, 2020

Red light flashing continuously on Sonos Connect

  • November 15, 2020
  • 12 replies
  • 7784 views

My Sonos connect is flickering red light deliberately and not able to reset/ set up/ connect the network 

Can anyone please guide me

 

thanks 🙏 

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12 replies

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rahmanoff
rahmanoff
Avid Contributor III
March 19, 2021

Hi!

Have Connect with blinking red light.

Try to do reset, but no luck...

Is it hardware issue or it is deactivated?

Can someone check it?

Pls help.

 

Video of my try - https://photos.app.goo.gl/JwyDeNFaaa8rGwV39

 

 

 

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Xander P
Xander P
Retired Sonos Staff
March 19, 2021

Hi @rahmanoff, thanks for raising this with the Sonos Community!

If the unit fails to go through the Factory Reset process, then that would indicate it’s developed a fault - if it were deactivated then you would still be able to go through the Factory Reset and attempt to add it to a system. (You would then be told it had been deactivated.)

In this case I’d recommend reaching out to our Support Team via either live chat or phone call and they can look in to your options - feel free to direct them to this thread so they can take a look at the video as well :)

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