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Claudio Cappellini
Contributor I
Mar 16, 2021 7:56 PM UTC

soundbar

Buonasera ho acquistato da poco sistema sonos composto da sonos arc e 2 one sl la soundbar alcune volte emette un fruscio costante quando guardiamo la tv(è collegata tramite presa hdmi arc) da cosa può dipendere da un malfunzionamento della soundbar o una configurazione errata?

Grazie Claudio Cappellini

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    3 replies

    James L.
    James L.
    Retired Community Staff
    Mar 17, 2021 8:58 AM UTC

    Buongiorno @Claudio Cappellini,

     

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    Claudio CappelliniAuthor
    Contributor I
    Mar 17, 2021 9:03 AM UTC
    Good evening, I recently purchased a sonos system consisting of sonos arc and 2 one sl the soundbar sometimes emits a constant rustle when we watch TV (it is connected via hdmi arc socket) what can be caused by a malfunction of the soundbar or an incorrect configuration?Thanks Claudio Cappellini
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    James L.
    James L.
    Retired Community Staff
    Mar 22, 2021 10:21 AM UTC

    Apologies for the delay. A constant rustling sound doesn’t sound normal. It could be caused by a loose connection or a bad cable - double check the connection at both ends of the HDMI cable and try a different cable if there’s no difference. If none of that helps, please get in touch with our Italian customer care team.

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