Sonos ARC disconnecting from TV.

  • 10 November 2020
  • 2 replies
  • 229 views
I
  • Itai
  • Contributor I
  • 0 replies

Hi,

My new Sonos ARC is connected to HDMI ARC TV input.

When Switching from music to TV I get the following message:

Connection Issue We’ve detected an issue with your HDMI connection. We’ll help you fix it.

After selecting Fix it I get the following message:

A device is interfering with the HDMI connection. Disconnect any other home theater products, the try again.

Only after I disconnect the cable box, running the Fix it works (until the same thing happens again)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Simon B
Userlevel 6
Badge +16

Hi @Itai, Thank you for reaching out and welcome to the community. Sorry to hear about your concern with your Sonos Arc to the TV. So that e can have a better picture of the current status of your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
T

I have the same problem 

diagnostic confirmation number 674161946

I have LG oled cx65

Terms & ConditionsCookie settings