Fix & Optimize

Hi, I cannot connect to Spotify - the main reason I bought the Sonos system for - with the warning ‘ connection to Spotify lost’ appearing each time. I have read the streams and they talk about faulty Ethernet connections etc. If that was the case how does Spotify work fine with Echo systems, tune-in radio works fine, Sonos radio etc etc? The only problem is Spotify.  Playing music on a speaker is supposed to be a simple process and you should not need a PhD degree in electronics. I have issues with getting Alexa to work on Beam, but let’s leave that for now. So Sonos , you need to get your act together by sorting out these problems and being proactive with your customers - who are paying a premium for a better service than this. 

I'm having a number of problems with my system.- Will occasionally stop me from adding or removing systems from a playback group.- Systems are disappearing, before randomly returning.- Playback is stopping, or music is repeatedly restarting.All in all I'm getting more and more frustrated with Sonos.

My move won’t work with Bluetooth connection. I nave been using it earlier. But since some weeks the light at the top blink orange when turning into Bluetooth mode and the move is not visible for pairing or re-pairing in any other device. Help please. 

HelloCan someone tell me why I have to go through the’fix’ on the app and then on/off router everytime I start my Sonos app to play anything.No router change since installation….Rhanks

I have a System in my house with the following:2 x Gen 1 Connect Amps (Living Room and Porch) each wired with in ceiling speakers. Living Room zone also has the Sonos Sub. 1 x S1 speaker in bedroom.  I originally had one of the Amps hardwired into my router and ran the whole system off of that Sonos network. After not being at this house for a while, when I went to use the system if first couldn’t find the Amps and then did an update which found all zones. Now each zone will work individually, and each Amp will combine with the bedroom, but the two Amp zones won’t combine with each other. Also, it seems I am wireless mode, even though I have one of the Amps wired into the router.  Any ideas? 

Hello, I've been reading the forums here and over at netgear and trying to figure out the best way to configure the Netgear switches to not have any loops on the network.  In reading the forum, it appears that the Sonos does not support RSTP, so it's been suggested to adjust the RSTP Path costs so that the SONOS don't use their wireless network as the backhaul causing loops.   I'm a bit new to this, so i wanted to see if someone would lend a helping hand and let me know what those settings should look like.  below is an image of the network setup with just the SONOS and Access points depicted.  In looking at the switches, i see the links to the other switches from the core set to 20000, and the links to the SONOS devices to 200000 (except the one connected to the GS305 since it does not support STP).  I guess my question is what are the correct settings on these ports so that the network stops going haywire.

I’m posting here because I’ve seen a variety of Sonos/Orbi conflicts and issues being posted. I had one of my own that was driving me nuts and, NO THANKS to Netgear tech support, I solved it. Here’s hoping my maddening experience helps someone else not lose days off their lives. I’m in a 2300 square foot, single level home.My Sonos setup: Sonos Arc home theater setup (sub with a pair of Ones as rears) in front living room. In back office (about 75 feet away) another pair of Ones that are stereo paired. I have a Boost in the living room wired into main router and a second Boost in the rear office wired into Orbi Satellite 2.Orbi Setup - I have the AX6000 (RBR850 Router and two RBS850 Satellites). Router is setup in the living room with the Sonos home theater. Satellite 1 is 30 feet away, just off the kitchen and Satellite 2 is in the back office. The issue: Orbi AX6000 does its topography arrangements automatically. I learned (the hard way) that it cannot be manually adjusted. When they

I’ve seen some comments on this but none exactly matching mine so hopefully someone can help.My home setup -AMP and 4 connect amps and one connect to various rooms via ethernet cable and all direct to the speakers. The connect though is wired to high end mono block amplifiers which are then connected to speakers.The main source of music is on a Synergy NAS with apple lossless and flac files.  I also use Spotify, Apple Music and some radio stations.All work except the high end system which used to work fine.  If I start music sometimes I get one or 2 seconds then silence. If I pull out the ethernet Cat 5 cable, I sometimes then get one or 2 seconds which leads me to believe it is a buffering problem but I have no clue.I’ve rebooted, played around with settings but no luck.  I don’t know if upgrading ti the latest connect will do the trick but I’ve read reviews that the sound quality is vastly closed unless you turn off volume controls which I don’t want to do.  Any ideas? 

Until Mid March I was able to use Spotify via Alexa on my Sonos One.I could do this in the usual way ‘ Alexa play XXXX’ and it would respond with ‘Playing XXX from Spotify’Now whenever I ask Alexa ‘Alexa play XXXXX’ I get told ‘ Heres a station you might like for XXXXX’ and its not spotify.If I then ask ‘Alexa Play Spotify’ it tells me I need to enable the skill - I have sent instructions to your device.Strange thing is - it is enabled, and works find on the other 2 Echo Devices.So I followed the usual sequence:Disable skill Reboot Re-link App says - successfulI try spotify App and can play on the device by selection (so Spotify Connect is working)But I repeat:‘Alexa play XXXX’ and no longer works. and Alexa Play Spotify - You need to enable your account. I am confused and dont know what to try next - any ideas? It should be noted all other voice commands are working as expected.    

I’ve been having problems with my Sonos Move disappearing from my Apps and really bad battery life.  I have an Orbi mesh Wi-Fi system and guessed that the problem might have something to do with the way the 2 systems integrated.  I was running without a wired connection so on the Wi-Fi rather than Sonosnet. I tried adding my Boost back into the system and reverted to Sonosnet and all my problems have disappeared.  Much better battery life and no missing speakers.  I of course rebooted everything to minimise the chance of any conflicts.  Interestingly the Boost is plugged into an Orbi satellite (based on central location) and seems to work fine.  I’ve added the post in the hope that it might help others.  

Hey there! I’ve set up Pocket Casts but no matter what I try, Sonos doesn’t return anything when I search on it. I’ve tried finding podcasts on the Pocket Casts mobile app, starring them, etc. and reauthorising Sonos… but nothing works. Am I missing something obvious?

I have my Beam connected to my Visio M470NV using the HDMI/optical adapter. I’ve programmed my Spectrum remote a half dozen times to control the sound. Each time it works for a while, then stops, and I have to go through the whole process to “Set up new TV remote” again. This is very frustrating because half the time when I want to mute the TV I have to pull up the app to do so.

This is some sort of post-topic to this:  I got myself a splitter as suggested in the above topic and have a partial success as I’m getting 5.1 sound on the optical output of the splitter for my cable box. However I’m not getting 5.1 when I plug in my Chromecast and cast Nextflix on it. Per this: https://help.netflix.com/en/node/23924 for proper 5.1 sound from Netflix I should be getting 5.1 from Chromecast which is not happening, at least when I use it with the splitter. Do you guys think this is a Chromecast issue, Netflix issue, splitter issue or a combination of those? Any ideas appreciated, thanks!

I googled for a long time regarding this myself, and didn't find the specific info I was after so I decided to go for it, and now I can post the results.Living room approx: 37m2 and is an open L shape into a kitchen and dining space. The main listening area is approx 16m2, with one side opening into the kitchen/dining space.I had a complete HT (Dolby Multichannel 5.0) setup consisting of-L: Dali Oberon 7-C: Dali Oberon Vokal-R: Dali Oberon 7-SL: Dali Alteco C1-SR: Dali Alteco C1-Sub: None (The quad 7” drivers of the Oberon 7s provided plenty for my listening space)-AVR: Marantz NR1510 (Audyssey tuning used for the setup)-Media: Mac Mini M1-TV: Samsung 65” 4K Now I had some Sonos One SLs in other rooms of my place, and the AVR had AirPlay 2 support, so I almost had a seamless system via AirPlay 2 for my place. With this setup I had sound in all rooms, excellent sound quality during music while in my living room with the Dali setup, and a very good 5 channel home theatre setup for movies

Like the title says, the Sonos 2 app barely works on my Moto G Power running Android 10. It will work for a few minutes then suddenly not be able to connect. I have to force stop and clear the storage/cache then reconnect to the system to get it work again. Sometimes I have to try to reconnect multiple times. Once it is reconnected it will work for 5-10 minutes then stop connecting. I’ve uninstalled and installed the app multiple times. I’ve deleted all my apps to see if there was a conflict with another app. I have no problem connecting with any other phone/device in my house. It is only my Moto G Power that is unable to consistently connect which is an annoyance because it is my main device/phone. I’ve had the phone for about 6 months and it worked fine on it up until a week ago.  Any recommendations/fixes?

When I say to Alexa, “Alexa...play Miles Davis.” Alexa responds with, “Playing Miles Davis with John’s Spotify.” And then nothing …. just silence. I have disabled skills and re-enabled them; I have checked all connections; I have been sent to SONOS by Amazon - who tells me this is a Sonos issue. I am able to play music using Spotify through my SONOS system - but just not using Alexa. 

I’ve seen the support article on the available commands through the Alexa Sonos skill.  However, the command set it pretty limited.  I have some suggestions I would like to see implemented.  We have a Sonos Beam in our master bedroom...the kids’ bedrooms are right down the hall.  These would be helpful in automatically managing the device when my wife and i are watching TV at night:I have an Alexa routine to switch Night Mode on every night at 9pm.  However, there is no method to automatically switch it OFF the next morning.  I have to manually do this through the app.   The ability to control the bass level through Alexa.  I usually keep the bass level at around 8 or 9.  There’s a surprising amount of bass coming out of such a small soundbar.  I would like to be able to have the skill automatically turn down the bass and night and then back up the next morning. Others may have various reasons for wanting to control these features as well.  I’m not sure why one would create the method

Hi, here is my set up.LG CX OLED connected to the sonos arc SL from Costco via HDMI through the eARC port. Previously everything worked well until I had to unplug things today to mount the arc onto the wall.After reconnecting I can no longer control the volume using the LG remote. I have tried the Philips method, setting up universal remote, reconnecting, powering off and trying different hdmi cables, trying to setup remote with the sonos app. Seems my issue isn't isolated after some research online but there is no consistent or reproducible fix.I realized the following1. The arc responds to the remote, blinking indicator light when the TV is turned off each time I press volume down.2. The sonos app states my eARC is not connected, although I'm getting appropriate sound, my TV states it is using ARC out and eARC turned on.

Hi, My google home no longer recognizes my S1 sonos products (eg Connect:Amp).  In google home I click on the “+” icon (upper left) and select “Set up device” and then “Works with Google”.  Under the list of “Linked services” I do not see sonos.  I then click on the search icon any type in sonos and click on the sonos icon.  A pop up message indicating “Linking your sonos account” appears briefly and then the “Set up a device” screen appears.  When I click on “Works with Google” again, Sonos does not appear in the linked services list.  All of my software is updated.  I do not see where I can unlink my sonos account from google home.  I though unlinking and then relinking would help.Thank you in advance.  

I’m getting so fed up. I’m using a TP-Link Deco M5 mesh system and although it does a great job for everything else, Sonos seams to really hate it. When I say hate it, it literally won’t find anything?I’ve gone down the tech support option - got cut off of course🤬Ive rebooted the router. I’ve rebooted the Deco’s and rebooted all the speakers and amp.  Ive gone to put a bit of music on and obviously I can’t connect to any speakers.  Im so fed up of this. Any help would be great fully appreciated.  

The search function in Soundcloud is not working properly.When searching for a track, mix whatever and using the exact name of the track it doesn't come up as a number one result. I have to scroll down like 20-30 tracks before I reach that track I am looking for. This is the case in the Windows controller as in the Android controleer. Funny enough, when searching for that track in the Windows controller it puts the track with the exact name in Italian style. So somehow the app recognizes that this is the track you are looking for. So why doesn't it pop up as a number 1 result? P.S. Every one is complaining for years why we can not search within all music sources at once within the Windows controller. Is it that difficult Sonos?

I recently purchased a LG OLED 77CX and connected my Sonos Arc. On the TV, there’s a setting to turn on the eARC capability. However, when I turn on the eARC capability, the sound through the Sonos Arc cuts out every few seconds and comes back on within a second or two. I thought eARC capability was the newest technology; however, it seems something isn’t connecting properly between the TV and Sonos Arc.

Just moved into a new home that has a set of ceiling speakers and a set of outdoor speakers already in place.  I picked up a Sonos Amp with the hopes of tapping into those existing speakers.  I already have a Playbar and two Sonos Ones.  The specs on the outdoor speakers are Episode brand ES-AW-5, 4 ohm, 120 watt.  I don’t know what the ceiling speakers are at this time.  I’m not getting any sound out of either set, but it looks like the specs of the speakers don’t match up with what the AMP requires.  I just wanted to confirm that this is in fact the issue, and if so, does anyone have any ideas on any way to utilize these existing speakers within the Sonos environment somehow.Thanks.

I have two 70” Samsung TVs mounted right next to each other on my wall in my basement. I’m trying to figure out a way to toggle sound back and forth using one Beam.  I tried using an HDMI switch but it doesn’t work.  Any suggestions?  Someone recommended I use the HDMI switch with audio optical HDMI adapters instead of the ARC HDMI ports.  Not sure what else to try.  Seems this should be an easy fix.

Hi - I have some questions for the community on my Sonos setup.  I have a Sonos Arc that is flanked by two Play:5’s.  See attached picture for my set up.Should I keep the Sonos Arc strictly for TV and the Play:5’s for music?  I initially set the Arc, and the two Play:5’s as a group in the ‘Living Room’ group - now when I play music - the music is coming from the Arc AND the two Play:5’s I fear that I’m not maximizing the ‘stereo’ advantages of both Play:5’s with the Arc doing some of the heavy lifting when it comes to playing music.  I did do the ‘Truetuning’ exercise by walking around the room - but again, I still fear I’m not getting that ‘stereo’ sound from my two Play:5’s During set up - it asked if I wanted to set up the Arc and two Play:5’s as ‘surrounds’ - but I’m not sure if that was a good idea or the point of it - since the Play:5’s are below my TV and Arc - not ‘behind’ me etc. Set up the Play:5’s as a Stereo Pair. Stereo - I did not set up the Play 5’s as a ‘stereo pair’