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JohnCapTulum
Contributor I
March 14, 2021

Unable to get Alexa to Play Music through Spotify

  • March 14, 2021
  • 11 replies
  • 258 views

When I say to Alexa, “Alexa...play Miles Davis.” Alexa responds with, “Playing Miles Davis with John’s Spotify.” And then nothing …. just silence. I have disabled skills and re-enabled them; I have checked all connections; I have been sent to SONOS by Amazon - who tells me this is a Sonos issue. I am able to play music using Spotify through my SONOS system - but just not using Alexa. 

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11 replies

GuitarSuperstar
Lead Maestro
March 15, 2021

Have you tried removing Spotify from your music services in the Sonos app and re-adding it? Is Spotify listed as a linked service under Music & Podcasts in the Alexa app?

"Receive with simplicity everything that happens to you." - Rashi
UKMedia
UKMedia
March 15, 2021

When I say to Alexa, “Alexa...play Miles Davis.” Alexa responds with, “Playing Miles Davis with John’s Spotify.” And then nothing …. just silence. I have disabled skills and re-enabled them; I have checked all connections; I have been sent to SONOS by Amazon - who tells me this is a Sonos issue. I am able to play music using Spotify through my SONOS system - but just not using Alexa. 

If you ask the exact same command again, does it work the second time?

Remember: Sometimes Red Wine helps :)
JohnCapTulumAuthor
Contributor I
March 15, 2021

Many thanks for taking the time to offer your suggestion. Sadly this didn't work either. But I do appreciate your kind offer to help. Thank you.

UKMedia
UKMedia
March 17, 2021

Many thanks for taking the time to offer your suggestion. Sadly this didn't work either. But I do appreciate your kind offer to help. Thank you.

Hi

Sorry for the delay in replying again. :flushed: Can you please Disable the Sonos skill again within the Alexa App, power down your Sonos devices and then ensure that you have logged out of ALL Amazon accounts on your device.  Then Enable the Sonos skill again and power your devices back on.  Please retest and let us know how you get on.

Remember: Sometimes Red Wine helps :)
JohnCapTulumAuthor
Contributor I
March 17, 2021

Thank you for your ongoing advice. Please know you’re dealing with 70 year old who isn't particularly tech savvy. So given that context, I have:

  1. Disabled the Sonos Skill within the Amazon Alexa App.
  2. I have unplugged my three Sonos Speakers 
  3. When you say “ensure you have logged out of ALL Amazon accounts on your device.,” what do you mean? Which device? What do you mean “all amazon accounts?” Sorry.
GuitarSuperstar
Lead Maestro
March 17, 2021

@JohnCapTulum Have you tried removing Spotify from your music services in the Sonos app and re-adding it?

"Receive with simplicity everything that happens to you." - Rashi
JohnCapTulumAuthor
Contributor I
March 17, 2021

Don’t know if that has been tried yet…. let me reconnect the Sonos speakers - and try that. Thank you.

UKMedia
UKMedia
March 17, 2021

Thank you for your ongoing advice. Please know you’re dealing with 70 year old who isn't particularly tech savvy. So given that context, I have:

  1. Disabled the Sonos Skill within the Amazon Alexa App.
  2. I have unplugged my three Sonos Speakers 
  3. When you say “ensure you have logged out of ALL Amazon accounts on your device.,” what do you mean? Which device? What do you mean “all amazon accounts?” Sorry.

Sorry I wasn't clear. By device I mean the device that you have the Sonos App installed on.  You need to  logout of any other Amazon Apps. Try @GuitarSuperstar  recommendations and if not fixed try these. 😁

Remember: Sometimes Red Wine helps :)
SimaoCBR
Lyricist I
March 27, 2021

Thank you for your ongoing advice. Please know you’re dealing with 70 year old who isn't particularly tech savvy. So given that context, I have:

  1. Disabled the Sonos Skill within the Amazon Alexa App.
  2. I have unplugged my three Sonos Speakers 
  3. When you say “ensure you have logged out of ALL Amazon accounts on your device.,” what do you mean? Which device? What do you mean “all amazon accounts?” Sorry.

Sorry I wasn't clear. By device I mean the device that you have the Sonos App installed on.  You need to  logout of any other Amazon Apps. Try @GuitarSuperstar  recommendations and if not fixed try these. 😁

I tried everything and Alexa can do everything besides play music on any service. If I use Alexa iOS App it plays everything on iPhone but not from Sonos using Alexa. I can even play songs by iPhone Sonos App or Airplay. This is very frustrating because worked until tomorrow. I already did the procedure of disabling Sonos Skill 15 times without success 😞 

eero123
Lyricist I
March 30, 2021

I have exactly the same problem. It worked well until today when I added a new Sonos One speaker.

It seems that the problem is in Alexa’s Sonos skill. Because it is not just Spotify, but also Flash Briefing is not working.

I tried to re-enable the Sonos skill in Alexa app several times, but not working. Hope that someone knows how to solve this issue...

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