Fix & Optimize

I’m guessing this is another issue with the new app but when select an artist (I use Tidal) and choose top tracks and play first one it used to automatically play the next one. Now it just stops after first track and have to go back in and select the next one. Very frustrating.Is this new app related or am I missing selecting something?

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

This seems to be happening when the exact same song at the exact same part as well. It only happens when streaming Apple Music through the Sonos App, but when using AirPlay from the Apple Music app it seems to work fine and doesn’t glitch at all. I’m pretty sure it isn’t my network because we have a mesh wifi network and I get about 800mb/s local speed over wifi with my laptop, and about 100-200mb/s external speeds. I’m using a Sonos Era 100 with a Roam grouped.

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

I have arc connected through earc from tv to arc. I have amp that runs 4 speakers in ceiling where tv is. ( not Sonos speakers ) speakers are wired back to amp. when I play music all speakers ceiling and arc play music well. Try play balanced etc. when I play tv only arc sound bar works. How to I get tv audio to play through tv arc soundbar and ceiling speakers. Just want surround sound for tv or playing music videos or channels audio works on all speakers like it dies when I play Spotify through same system. thanks 

My radio signal frequently is interrupted for a few seconds and frequency has repeads. Any suggestions how to fix this? 

Hi, can anyone help please.i had major issues with the new Sonos app and therefore had to spend hours on the phone with Sonos help to reload all the products on my home.it was working for a couple of weeks and now it seems that half of the products have disappeared and joined a separate network in my home on the same Meshed WiFi network and no longer visible on the app.i have managed to join the “other network” on the app and they have reappeared but now the others have been lost.Confused about how to fix this other than factory reset and start all over again which I am hesitant of….Any advice?  

Hi All,I have a problem in new app on Android (ver. 80.05.06 - but this problem is from the very beginning of this new app). The problem is with albums on Synology NAS connected to Sonos. no album covers (on iPad is ok)   in Favorites/Albums no covers too and I can’t play music this is how it looks on iPad and everything works fine.   I can’t add music/albums from my NAS to Favorites, ther’s an error occured - Wystąpił błąd (on iPad it works fine)  I’m waiting from update to updated but nothing new.I can play music from NAS but directly from NAS.Does anyone have similar problems? Any solutions?

It would be great to be able to add raiPlay sound service, they have good podcast. https://play.google.com/store/apps/details?id=it.radiorai

So is the S2 rollback is officially dead?  It will not let me do anything now without updating?  Any work arounds? Thank you!

Hello,I am having a lot of issues with my Sonos system for the past 1 or 2 months.I have 2 Sonos Connect, both are connected to a different amp, in a different room.Because Sonos is not working on a consistent user experience, and like so many users, I had to wait for about 4 weeks to be able to recreate a local library that could be played and listened at home, which is a catastrophic experience for who has chosen to pay hardware not for having that kind of issue.So, today I have back access to the music library from the two Sonos Connects… But only one can play the music (always the same).The other one (also always the same) can play the tracks I have owned to Qobuz and Bandcamp, but not the local library. The same tracks currently playing on the other Connect will display an error that only says something went wrong on ther pityPhone app (Android). But which one ?I use to play music from Phonos, and Phonos displays this message : ERROR_ACCESS_DENIED.But I don’t know if this issue co

Hello,I have a Roam 2 and pair it with my Mac studio as a primary speaker. I connect using Bluetooth, when the Roam was new ( a month or so) it worked perfectly but now I get a delay. I have tried resetting the Roam by pressing the on/off button for 15 seconds until the lights come back on. After resetting it works perfectly for 1 or two youtube videos and then reverts back to the annoying delay. So the scenario is to click on a youtube video and I have counted as much as 5 seconds of watching lips move with no sound? I have then reset the roam, restarted the mac ect, ect, and yes it works fine for around 4 or five videos and then starts misbehaving again. I have also tried different browsers to no avail. I also have an amazon echo dot, it works perfectly every time with no delay?Any thoughts appreciated.Regards,Simon

Hello everybody !Sorry for the title, not sure it was relevant… But maybe it is after all. I don’t know.I will start by a speech, then ask my question 🙂 First, I have to say that I love music ! I have bought more than 16134 tracks (both from digital market and imported from my vinyls).I also love good hardwares, I have 3 great amps, 1 connected to an Xbox and the 2 others connected to a Sonos Connect. I bought the Sonos Connect because its capability to connect to a 3rd-party amp, those amps being connected to a very good pair of passive loudspeakers each. I do not like the sound coming from active speakers.So my installation was exactly what I was looking for…But..!For the 3rd (and last !) time, the Sonos setup has regressed and it was one time too much. The 1st time was when they removed the feature to manage Sonos devices from the Windows app. I discovered that when I have bought my second Sonos Connect, a very few years after the first one ; I could not believe that someone had th

Hi - my Play 3 seemed to go through some unannounced update/reset and I am no longer able to find how to turn-off the status lights overnight.

Rename Era 100. No reaction when i try to rename the product. 

I still cannot connect to my local music library on my MacBook, when are you going to fix this issue ever since I updated to the new app.

Hi I’m considering purchasing a Sonos Era 300 for listening to music. I’ve watched some YouTube videos, read reviews and am a little confused now whether to go for one Era 300 or get a stereo pair of Era 100s.I am also interested in whether to add a sub mini into the equation as I like bass.The music I mainly listen to is house, drum n bass, and not sure how much is with Dolby Atmos. I currently listen to music via an Amazon Echo speaker (don’t judge) but appreciate good quality sound and want to upgrade my listening experience in my home. The speaker(s) will sit in my open plan living dining and kitchen space approx 40m2, in the living space which is on one side of the open space.I’m open to getting two Era 300s either from the start or adding a second later on. And should I consider the sub mini or wait?i welcome advice on where to start on my Sonos journey. Thank you!  

I have lost my music library settings after latest update and unable to add it back.Any tips please. 

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

I have a very old play:3. it connects fimne (on bluetooth then its own WIFI ) and all is good until it tries top get a audible PIN - no sound. They asks top press the button (on mine its the Start/stop, on the app its Mute) - no reaction. Tried restarting, factory reset, etc etc.Any help out there? 

Could someone please help me?  I’ve invested way too many hours in trying to get my music library back working and nothing works.  I have a new MacBook Air running Sonoma 14.5 OS.  I’ve been using an old Apple Time Capsule as my NAS -- solely for the purpose of connecting my library to my Sonos system.  That’s worked great for years until Sonos killed it.  Whatever, I’m trying to get to the acceptance stage of the grieving process.  I just want to hear my music.I’ve tried all of the guidance that others have listed.  I’ve gone to the File Sharing settings on my Mac and have tried adding my music library saved locally on my computer as an NAS; I’ve tried adding my Time Capsule as an NAS.  It won’t work.  I’ve tried using my password, not using my password.  Variously I get error messages saying “incorrect username and/or password” or error 913.  The error messages aren’t consistentYes, I have “Share files and folders using SMB” marked yes.  I have no idea what SMB1 -2 or -3 are.  I thin

The app doesn’t show voice boost or quiet mode anymore…where’d that feature go???  

Hi,Is there any way to check how much warranty left against a serial number?Thanks in Advance.

I just updated the Sonos app and now nothing works. App finds speakers but then loses connection while trying to set up. What do I do? Nothing works 

Hello, I am at my wit’s end with non-functioning alarms on my 4 sonos speakers for many weeks now. To be honest, I’ve lost count how long it’s been since alarms last worked :( Yes, I can manage alarms in all three apps, but the alarms never actually go off. I gave tried deleting all alarms, clearing the apps’ cache, uninstalling, etc. but the alarms never go off.I have these 4 speakers in my apartment:Sonos OneSonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.26.1.7-1.1Play:1Sonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.8.3.7-1.0Play:1Sonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.8.3.7-1.0Sonos RoamSonos OS: S2 Version: 16.3 (build 80155014) Hardware Version: 1.33.1.9-1.10I manage these speakers from three places, my smartphone, iPad, and laptop. OS and App version details as follows:Android:Device: Galaxy S2, Android version 14 Sonos App Version: 80.04.05iOS:Device: iPad Mini 6, iPad OS 17.5.1 Sonos app version: V 80.04.04macOS:Device: